453863 - Real-Time Chat paragraph at support.mozilla.org needs updating

Status: RESOLVED DUPLICATE of bug 401200

(www.mozilla.org :: General, defect)

Description

[:Gijs (he/him)]

STR:

0. I'm Joe User. I want support for Firefox Mozilla.
1. I Google "Mozilla support" and feel lucky.
2. I land on www.mozilla.org/support/
3. I see "Real-Time Chat" on the left, and click it, thinking "that's neat! Someone can help me straight away!"
4. I try to read the paragraph it has there.

Actual Results:
(a) I get horribly confused. What's IRC? Why do I need it? Can't I just use a website?

OR

(b) Ah, IRC support. Great. #mozillazine on irc.mozilla.org. Hmmmm... not so many people seem to be responding to my question...

Expected Results:
(a) For Firefox, we suggest the Live Chat on SUMO.
(b) For everything else, we link to either http://irc.mozilla.org, which has descriptions for most if not all of the channels. Or we list support channels for seamonkey, thunderbird, calendar, composer, chatzilla and whatever else separately.