454446 - Bookmarks Disappear

Status: VERIFIED DUPLICATE of bug 452469

(Firefox :: Bookmarks & History, defect)

Description

[Bob Lombardo]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

When I close Firefox (like after doing some Banking or other confidential things) on re-opening Firefox the area which would normally have my "custom" Bookmarks is blank and the Bookmarks folder is empty. Other functions also don't work.

Rebooting the PC takes care of the problem, but it happens again each time I close Firefox and try to re-open.

Reproducible: Sometimes

Steps to Reproduce:
1.open Firefox, browse, shut down Firefox and try to open again.
2.
3.
Actual Results:  
Bookmarks disappear

Expected Results:  
should open with all the same tools in toolbars

Comment 1

[Marco Bonardo [:mak]]

do you use any antivirus software? Norton?

Comment 2

[Tyler Downer [He/Him]]

Also, try starting firefox in Safe Mode.

Comment 3

[Bob Lombardo]

(In reply to comment #1)
> do you use any antivirus software? Norton?

Yes, why, is Firefox now NOT compatible with Norton?

Comment 4

[Bob Lombardo]

(In reply to comment #2)
> Also, try starting firefox in Safe Mode.

to get to Safe mode requires a reboot or boot-up, in which case Firefox will work, as i said in my original message.

Comment 5

[Shawn Wilsher :sdwilsh]

(In reply to comment #3)
> (In reply to comment #1)
> > do you use any antivirus software? Norton?
> 
> Yes, why, is Firefox now NOT compatible with Norton?
See bug 452469

Comment 6

[Tyler Downer [He/Him]]

And Bob, starting Firefox in Safe Mode does not require a re-boot of the computer. simply follow the instructions at http://support.mozilla.com/en-US/kb/Safe+Mode.

Comment 7

[Carsten Book [:Tomcat]]

v.

Comment 8

[Gervase Markham [:gerv]]

Bug 451915 - move Firefox/Places bugs to Firefox/Bookmarks and History. Remove all bugspam from this move by filtering for the string "places-to-b-and-h".

In Thunderbird 3.0b, you do that as follows:
Tools | Message Filters
Make sure the correct account is selected. Click "New"
Conditions: Body   contains   places-to-b-and-h
Change the action to "Delete Message".
Select "Manually Run" from the dropdown at the top.
Click OK.

Select the filter in the list, make sure "Inbox" is selected at the bottom, and click "Run Now". This should delete all the bugspam. You can then delete the filter.

Gerv