459198 - db error when clicking forum link

Status: VERIFIED WORKSFORME

(support.mozilla.org :: Forum, task)

Description

[David Tenser [:djst]]

After about a minute of loading, I got this error message:

An error occured in a database query!

Context:
File	tiki-view_forum_thread.php
Url	tiki-view_forum_thread.php?locale=en-US&forumId=1&comments_parentId=69073
Query:
select `groupName` from `users_usergroups` where `userId`=?
Values:
0	210
Message:
MySQL server has gone away
Built query was probably:
select `groupName` from `users_usergroups` where `userId`='210'


Steps to reproduce:

1. Go to http://support.mozilla.com/forum/
2. Click on any forum link
3. Keep your fingers crossed that the servers are having a bad day.
4. Enjoy the error message.

This bug has an alternate ending, which is the normal case:

1. Go to http://support.mozilla.com/forum/
2. Click on any forum link
3. Wait about 30 seconds.
4. Read the forum thread and help the user.

Comment 2

[Tom Ellins [:TMZ]]

Can we confirm this no longer happens ?

Comment 3

[Tom Ellins [:TMZ]]

Ok havnt seen this issue for a long while and there appear to have been no further reports so marking WFM

Comment 4

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified -- we've seen other errors in other places, but not this one.