Closed Bug 478884 Opened 17 years ago Closed 13 years ago

[TSF][Win2000] Crash when textbox gets focus (MS Standard IME 2003) [@ IMJPCIC.DLL@0xf4ca]

Categories

(Core :: Widget: Win32, defect)

Product:
Core
Component:
Widget: Win32
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: masa141421356, Unassigned)

Details

(Keywords: crash, inputmethod, Whiteboard: [needs paid support from Microsoft])

Crash Data

Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.2a1pre) Gecko/20090215 Minefield/3.2a1pre Windows 2000 Professional SP4 Japanese + Microsoft Standard IME 2003, Japanese (included in Office 2003) Browser crahes when some textbox gets focus. Step to reproduce: 1.enable TSF (set intl.enable_tsf_support to true at about:config) 2.close browser 3.Set your OS's default IME to Microsoft Standard IME 2003. 4.start browser 5.click location bar or some other textbox ------------------- Stack trace: IMJPCIC.DLL 0x3a78f4ca IMJPCIC.DLL 0x3a78adaf IMJPCIC.DLL 0x3a78adcf IMJPCIC.DLL 0x3a78ad7c IMJPCIC.DLL 0x3a7a54ca MSCTF.DLL 0x60010dcd MSCTF.DLL 0x60010e82 MSCTF.DLL 0x60031301 MSCTF.DLL 0x600109f0 MSCTF.DLL 0x60010e3f MSCTF.DLL 0x60023999 nsTextStore::RequestLock() line 252 MSCTF.DLL 0x60022e69 MSCTF.DLL 0x6000fec8 MSCTF.DLL 0x6000ff36 MSCTF.DLL 0x600102e6 MSCTF.DLL 0x60022d34 nsTextStore::OnSelectionChangeInternal() line 1095 nsWindow::OnIMESelectionChange() line 7933 nsTextStateManager::NotifySelectionChanged() line 409
https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_WinDbg you should be able to get a slightly less useless stack trace.
(In reply to comment #1) > https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_WinDbg > > you should be able to get a slightly less useless stack trace. Sorry, The PC is not fully under control of me. And, There is no symbol file for MSCTF.DLL and IMJPCIC.DLL (They are component of Office 2003, not Windows 2000)
historically, if you complain to ms they've added public symbols to their symbol server. you can use %windir%\system32\ntsd.exe -p (pidof(firefox.exe)) and then .dump /maipwd /u ba "something" %temp%\bug478884 when firefox crashes. you should be able to take the file from %temp% and move it to a computer you actually do control and then use windbg from there (the file that the above command generates is a .cab, you can expand it later and load it in windbg...). You're going to need to contact ms and ask for symbols, given it's their IME which is crashing, they should be willing to provide public symbols.
Whiteboard: [needs symbols from Microsoft]
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.2b6pre) Gecko/20091209 Namoroka/3.6b6pre Now, I cannot reproduce after update to Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.2b6pre) Gecko/20091209 Namoroka/3.6b6pre and few days ago, crash was reproduced. But, IME standrad is automatically changed to Natural Input.
(In reply to comment #4) > > But, IME standrad is automatically changed to Natural Input. and changing IME from Natural Input to IME Standard is ignored.
Reproduced :Namoroka 3.6b5pre (20091126051330) Not Reproduced :Namoroka 3.6b5pre (20091209045549)
->WFM. If reproduced again, I'll reopen this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
Reproduced: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.3a1pre) Gecko/20100104 Minefield/3.7a1pre -> REOPEN
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
Status: UNCONFIRMED → NEW
Ever confirmed: true
reporter: we need a useful stack. get me a dump or get windbg+symbols working. your bug is not going anywhere without one of these.
IMJPCIC.DLL (9.0.8164.0) is DLL of MS-IMS 2003, bundled with MS Office 2003 + latest updates. And it is not different between Windows 2000 SP4 and Windows XP SP3.
I sent crashreport twice, and both of them has same signature. WHen clicking textbox using MOUSE, crash is reproduced. But, when moving focus to textbox using TAB key, IME mode is automaticcaly changed to MS Natural Input, and crash is not reproduced.
Signature IMJPCIC.DLL@0xf4ca UUID f994f68f-8971-419b-b84b-3c86a2100107 Time 2010-01-07 20:01:21.89195 Uptime 11 Last Crash 259599 seconds before submission Product Firefox Version 3.7a1pre Build ID 20100104045922 Branch 1.9.3 OS Windows NT OS Version 5.0.2195 Service Pack 4 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 2 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x0 User Comments Crashdump of bug478884 Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 IMJPCIC.DLL IMJPCIC.DLL@0xf4ca IMJPCIC.DLL 9.0.8164.0 DA135083596E4761A7C1325313228E402 imjpcic.pdb andy: i know this is unrelated to you, but could you find someone who could help get us public symbols for this library?
Summary: [TSF][Win2000] Crash when textbox gets focus (MS Standard IME 2003) → [TSF][Win2000] Crash when textbox gets focus (MS Standard IME 2003) [@ IMJPCIC.DLL@0xf4ca]
I'll find the appropriate person to look at this issue.
On symbol availability, Office module's symbols are not open to the public. Also, Office2003's mainstream support is ended so what we can do is paid support. Office support: http://support.microsoft.com/lifecycle/?p1=2488 Microsoft product lifecycle: http://support.microsoft.com/?pr=lifecycle
Ah right. OK, so our choices are either to blocklist this or for someone to be willing to open a paid support case w/ Microsoft, I guess.
Keywords: crash
Whiteboard: [needs symbols from Microsoft] → [needs paid support from Microsoft]
Behaviour of this problem not depends on time interval of button-dowun and button-up of mouse. When holding button-down several seconds, crash is not reproduced, But when clinking (down and up) quickly, crash is reproduced.
(In reply to comment #17) > Behaviour of this problem not depends on time interval of button-dowun and > button-up of mouse. Oops, what I want to say was: This problem seems to be related to time interval of button-dowun and button-up of mouse.
Crash Signature: [@ IMJPCIC.DLL@0xf4ca]
this seems to be Win2000 only. no longer support Win2000.
Status: NEW → RESOLVED
Closed: 16 years ago → 13 years ago
Resolution: --- → WONTFIX
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