Yeah, this is probably a matter of wrong browser detection. It should sniff for gecko because this is the engine firefox is using, or even better, remove the detection. Nearly nobody surfs with an ancient browser so detection is only causing extra trouble if you don't do it in the right way.
A trick to go around this is to change the value of general.useragent.extra.firefox to Firefox/3.0.6 (because it is sniffing for this word). See http://kb.mozillazine.org/About:config
Assignee: nobody → english-us
Component: General → English US
Product: Firefox → Tech Evangelism
Reporter, please send a letter to Time Warner: http://www.mozilla.org/projects/tech-evangelism/site/procedures.html#contacting Once you've done that, please let us know if you have any luck getting them to listen to you.
Status: UNCONFIRMED → NEW
Ever confirmed: true
OS: Mac OS X → All
Hardware: x86 → All
Yep, changed the useragent option and it worked find. Thanks for that work-around. That will do. Thanks.
Status: NEW → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → WORKSFORME
I'll say it again: please contact T-W and complain. This sort of practise is unacceptable, and they should not be doing it.
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Go ahead and mail them a letter then! You dont need to order me around. I dont even use stamps anymore and I sure as hell am not going to buy a $6 roll of stamps and make a run to the post office for it. I reported it here and that is more than most do.
I'm not a T-W customer, so my voice is likely to be ignored. You, on the other hand, are a T-W customer, and presumably will be listened to (via e-mail, via phone, whatever) more than non-customers would be. It doesn't have to be a physical letter, just SOMETHING.
sd, no one was ordering you around. Chris was just asking that you help us make this problem a thing of the past. Customer complaints get more traction than an unsolicited comment from us. The more the better.
I am a TWC customer and intend to follow up on this, bug 342776 and the fact that the TWC main page seems not to work in SeaMonkey 1.1.5, but does work if I spoof FF. (I'll be filing a new bug for that.) When I enter http://www.timewarnercable.com, I get redirected to http://www.timewarnercable.com/dayton/?divhome=1. I click on "Pay your bill" and wind up at http://www.timewarnercable.com/dayton/services/default.html I click on "Pay your bill", "View Statements" or "Paperless Billing", I get a login/register page: https://payxpress.timewarnercable.com/swohio/Controller/Go?Event=LOGON:DISPLAY_LOGON&pageLanguage=en SD, I can't go any further without registering, but I'm curious if these pages match what you see. (TWC apparently refreshed their web pages recently.) I'll try to follow up further on these issues.
Summary: Cant log in to pay my bill at Time Warner's bill pay site → payxpress.timewarnercable.com - Cant log in to pay my bill at Time Warner's bill pay site
The OP has not responded, it seems clear that TWC has switched to a new pages for bill payment and those pages seem to work, so I think this one should be resolved WFM. The OP can re-open if there is still a failure case for TWC's payment pages. As an aside, TWC also seems to have fixed the bug in the navigation bar of their new and improved site so that they work with SeaMonkey now. No spoofing required.
Status: REOPENED → RESOLVED
Last Resolved: 10 years ago → 9 years ago
Resolution: --- → WORKSFORME
Product: Tech Evangelism → Tech Evangelism Graveyard
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