482230 - Set up page for unsupported OS versions for download process

Status: VERIFIED FIXED

(www.mozilla.org :: General, defect)

Description

[Steven Garrity [:sgarrity]]

We're creating a page for javascript-detectable un-supported operating system / versions.

Alix Franquet is managing this, and I'm working on the implementation. This bug is to track the development of the new page and JS detection.

Comment 1

[Steven Garrity [:sgarrity]]

To be on the safe side, we're going to detect unsupported systems and show them a warning, and assume anything else is supported.

The list of officially unsupported systems we'll attempt to detect is:
 * Windows 95
 * Windows 98
 * Windows ME
 * Windows NT 4.0

Next up, figuring how what user agent strings can safely identify these systems.

Comment 2

[Steven Garrity [:sgarrity]]

Looks like Microsoft kept the OS aspect of the User Agent string relatively clear [1]:

"Windows NT 4.0"
"Windows 98" (covers 98 and ME)
"Windows 95"

[1] http://msdn.microsoft.com/en-us/library/ms537503.aspx

Comment 3

[Steven Garrity [:sgarrity]]

Committed an initial version of the unsupported systems page in r23352. This page doesn't actually do the OS detection itself, that will be done in products/download.html and people will be redirected to this page.

Comment 4

[Steven Garrity [:sgarrity]]

The detection has been added to download.html in trunk in r23447. This is ready for testing.

Comment 5

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screenshot showing auto-trigger of downloading using IE 6 on Windows 98 SE

Comment 6

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screenshot of Opera 9.6 getting the "IE instructions" page

As explained to me by Alix, this shouldn't be happening; users on any Windows platform but using anything other than Internet Explorer to download Firefox should get the generic page.

Comment 7

[Steven Garrity [:sgarrity]]

(In reply to comment #5)
> Created an attachment (id=368055) [details]
> Screenshot showing auto-trigger of downloading using IE 6 on Windows 98 SE

Stephen, we weren't able to replicate this case, but we have made a change to the location of the javascript. Can you try to replicate?

(In reply to comment #6)
> Created an attachment (id=368058) [details]
> Screenshot of Opera 9.6 getting the "IE instructions" page
> As explained to me by Alix, this shouldn't be happening; users on any Windows
> platform but using anything other than Internet Explorer to download Firefox
> should get the generic page.

A fix for this bug (well, it's a change in functionality) is coming.

Comment 8

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screenshot of IE 6 in Windows 98 SE

Steven, still auto-triggering the download, and now we're just getting the three link blocks (missing the top of the page).

Comment 9

[Alix Franquet [:alix]]

Attachment: Download.html chart

Comment 10

[Steven Garrity [:sgarrity]]

(In reply to comment #8)
> Steven, still auto-triggering the download, and now we're just getting the
> three link blocks (missing the top of the page).

Sorry for all the back-and-forth on this one. We've got another fix in trunk. Can you give it another try in Win98?

Comment 11

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Screenshot of IE 6 in Windows 98 SE (shows the warning text, but still auto-triggers download)

Steven: https://www-trunk.stage.mozilla.com/en-US/firefox/unsupported-systems.html?product=firefox-3.0.7&os=win&lang=en-US isn't auto-triggering the download, but it appears that neither:

https://www-trunk.stage.mozilla.com/en-US/ -nor-
https://www-trunk.stage.mozilla.com/en-US/firefox

detect Windows 98 SE and surpress the download-triggering (in fact, the green button doesn't show up on the homepage in Windows 98 SE, here).

Comment 12

[Steven Garrity [:sgarrity]]

I think this has to do with the special download button behaviour that IE gets. There's a popup-window used to work around security warnings for javascript-initiated downloads.

Comment 13

[Steven Garrity [:sgarrity]]

(In reply to comment #11)
> (in fact, the green button doesn't show up on the homepage
> in Windows 98 SE, here).

Stephen, can you spin off a separate bug for that? I think I can identify the issue.

Comment 14

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #13)
> (In reply to comment #11)
> > (in fact, the green button doesn't show up on the homepage
> > in Windows 98 SE, here).
> 
> Stephen, can you spin off a separate bug for that? I think I can identify the
> issue.

Filed bug 484440; sorry for not filing it when I noticed it.

Comment 15

[Stephen Donner [:stephend] Not actively reading bugmail]

Alix: see comment 12; wonder if that's something we're willing to live with, unless it's easily fixable?

Comment 16

[Steven Garrity [:sgarrity]]

(In reply to comment #15)
> Alix: see comment 12; wonder if that's something we're willing to live with,
> unless it's easily fixable?

We're working on a fix here.

Comment 17

[Steven Garrity [:sgarrity]]

Ok, I think we've actually gotten this taken care of (the download still starting for Win98).

Comment 18

[Steven Garrity [:sgarrity]]

Also, as of r23646, Win2K shouldn't be getting the windows download instructions anymore - it falls back on the default.

Instead of showing any windows user the windows install screenshots/instructions, we are now looking for Windows XP or higher (XP, Vista, 7). Anything else falls back on the default download page. This is per Alix's directions.

Comment 19

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #18)
> Also, as of r23646, Win2K shouldn't be getting the windows download
> instructions anymore - it falls back on the default.
> 
> Instead of showing any windows user the windows install
> screenshots/instructions, we are now looking for Windows XP or higher (XP,
> Vista, 7). Anything else falls back on the default download page. This is per
> Alix's directions.

Hey Steven -

[1] I can confirm that the Windows 98 SE auto-download-triggering problem is indeed fixed
[2] I can also confirm that Windows 2000 users are shown the generic page
[3] Testing Windows Server 2003 confirms that it gets the generic page as well
[4] XP and Vista are fine, and get the proper page
[5] Mac and Linux are fine (unchanged)

What's left to test is Windows XP/Vista with other browsers (Opera, Safari, Firefox).

Comment 20

[Stephen Donner [:stephend] Not actively reading bugmail]

Steven:

Using Opera 9.64, Safari 3.2.2, and Firefox 3.0.7/2.0.0.20, all send me to the IE-specific download/install instruction page.

Per the flow chart, https://bugzilla.mozilla.org/attachment.cgi?id=368277, this is incorrect; the only users who should see that page are IE users.

Comment 21

[Steven Garrity [:sgarrity]]

(In reply to comment #20)
> Using Opera 9.64, Safari 3.2.2, and Firefox 3.0.7/2.0.0.20, all send me to the
> IE-specific download/install instruction page.

Yes, this was a logic mistake on our end (we were looking for winXP+, but not IE). This is fixed in r23688.

Comment 22

[Stephen Donner [:stephend] Not actively reading bugmail]

Steven/Alix: Re-tested;

* All Mac users get the same Mac page (using Safari instructions) (auto-download)
* All Linux users (Opera, Firefox) get the same generic page (auto-download)
* Windows:
** 2000 users get the generic page (auto-download)
** 98 SE users get the "unsupported" page (no auto-download)
** IE 6 / 7 / 8 Windows XP/Vista get the standard IE on Windows page (auto-download)
** Users of Opera, Chrome, and Safari on Windows get the generic page (auto-download)

Krupa: this should be something fun for you to work on; mind taking a look at this tomorrow with Alix and I?  I can always use double-checking, especially on pages as critical as these.

To test this, just hit www-trunk.stage.mozilla.com and compare the user experience to the flow chart mentioned in comment 20; thanks!

Comment 23

[Stephen Donner [:stephend] Not actively reading bugmail]

We're ready to push this live; Alix and I sat down today and tested the
following:

Windows XP
- Opera 9.6.4: default + auto
- Safari 3.2.2: default + auto
- Firefox 3.0.7: default + auto
- IE 6: windows + auto
- IE 7: windows + auto
- IE 8: windows + auto
- Fx 2: default + auto
- Chrome: default + auto

Windows Vista
- IE 7: windows + auto
- IE 8: Windows + auto
- Opera: default + auto
- Safari: default + auto
- Firefox 2:  default + auto
- Firefox 3: default + auto

Windows 2000
IE 6: default + auto
Fx 3: default + auto

Windows 2003 server
Fx3: default + auto
IE6: Windows + auto

Windows 98
IE6: warning + no dwn
Opera: warning + no dwn

Win 95, Me, NT4: can't test - no VM

Linux (Ubuntu 8.1)
- Firefox 3.0.7: default + auto
- Opera 9.6.4: default + auto

Mac 10.4:
Firefox : mac + auto
Safari: mac + auto
Opera: mac + auto

Mac 10.5:
Safari: mac + auto
Opera: mac + auto
Firefox: mac + auto

Comment 24

[Alix Franquet [:alix]]

So is the bug ready to be marked verified fixed and the changes pushed live tomorrow?

Comment 25

[Steven Garrity [:sgarrity]]

(In reply to comment #24)
> So is the bug ready to be marked verified fixed and the changes pushed live
> tomorrow?
I'll get the files moved to Stage first thing tomorrow morning.

Comment 26

[Steven Garrity [:sgarrity]]

I've got all of the files moved to stage. We should do a run through of the pages on stage to confirm we have everything before pushing to production.

When pushing to production, here are the affected files:

/img/tignish/products/background-download-content.png
/img/tignish/products/background-download-content-bottom.png
/img/tignish/products/background-download-footer.png
/img/tignish/products/background-download.jpg
/img/tignish/products/background-firefox-download.png
/img/tignish/download/vista/step1.png
/img/tignish/download/vista/step2.png
/img/tignish/download/vista/step3.jpg
/img/tignish/download/xp/step2.png
/img/tignish/download/osx/step1.png
/img/tignish/download/osx/step2.png
/img/tignish/download/osx/step2.jpg
/img/tignish/download/osx/step3.jpg
/img/tignish/download/number1.png
/img/tignish/download/number2.png
/img/tignish/download/number3.png 
/js/download.js
/js/download.old.js
/en-US/products/download.html
/style/tignish/download-page.css

Comment 27

[Steven Garrity [:sgarrity]]

Turns out Kubla failed on the form submission - I'll try again (stand by).

Comment 28

[Steven Garrity [:sgarrity]]

Ok, these files should be on Stage now.

Comment 29

[Stephen Donner [:stephend] Not actively reading bugmail]

This bug is live -- Steven, please mark FIXED and I'll gladly verify.

Comment 30

[Stephen Donner [:stephend] Not actively reading bugmail]

Thanks, all; I think we did a pretty good job on this!  Verified FIXED; deployed live.

Comment 31

[Kohei Yoshino [:kohei]]

How about detecting Mac OS X v10.3 and below here?

Comment 32

[Steven Garrity [:sgarrity]]

(In reply to comment #31)
> How about detecting Mac OS X v10.3 and below here?
I think that is addressed in bug 439792.