490638 - Live Chat CSAT polls should use Fastpath chat ID to improve performance

Status: RESOLVED FIXED

(support.mozilla.org Graveyard :: Chat, defect)

Description

[Matthew Middleton (:zzxc)]

Live Chat CSAT polls currently use the webchat "client ID", which is stored in each Fastpath session by the 'referer' metadata object.  Live Chat CSAT queries thus take up to an hour to execute, slowing down metrics generation.

The CSAT links need to instead use fastpath chatId, which will improve performance and avoid querying the metadata table.  CSAT queries will need to change to query data after this goes on production.

Comment 1

[Matthew Middleton (:zzxc)]

Attachment: Make the change

This changes the behavior to use Fastpath ID's instead of Webchat ID's in CSAT links.  It also fixes a javascript error that occurs when there is an error getting the feedback link.

All live chat CSAT queries will need to be changed as of the date this goes on production.  (A safe behavior would be to simply check for either ID in the query if a range from before and after this patch is involved)

Comment 2

[Matthew Middleton (:zzxc)]

Checked in r26430