493822 - KB article: Firefox does not ask to save tabs and windows on exit

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Matthew Middleton (:zzxc)]

Similar to bug 440868, we need an article for when the "Do you want Firefox to remember your tabs and windows for next time" dialog does not display.

This can have several causes:
*Extensions (tabmix plus, etc)
*Component failure due to corrupt files (formhistory, sessionstore)
*Preferences (This can be confusing.  In order for this to work, Firefox must be configured to "show my home page" on startup in Main, to "warn me when closing multiple tabs" in Tabs, and not set to "Clear history/private data when Firefox closes" in Privacy)

Comment 1

[[:Cww]]

Garret asked to be assigned to this one.

Comment 2

[Garret Smith]

Article has been completed.

Comment 3

[Chris Ilias [:cilias]]

Moved to KB at:
Thu 11 of Jun, 2009 12:44 EST

- Added text of dialog
- Update for Firefox 3.5
- Named "Tab Mix Plus"
- Clarified that "Troubleshooting extensions and themes" is about finding out which extension is the cause, not actually fixing the extension.
- Removed the term "KB article" which most users are not going to understand.
- Fixed syntax on file names.

Great work Garret! Thanks a lot!