496973 - Crash in [@ HPPrintSettings@0x23c90] while print dialog open

Status: RESOLVED INVALID

(Core :: Printing: Output, defect)

Description

[Marcia Knous [:marcia]]

Seen while running Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.5; en-US; rv:1.9.1b99) Gecko/20090605 Firefox/3.5b99.

STR:
1. Open the print dialog and leave it open - there is a HP printer showing as the defaul.t
2. After several minutes the browser crashes.

Breakpad: http://crash-stats.mozilla.com/report/index/5a4e64dd-2bbe-4285-bfb8-e6f232090608

There is another HP bug that is similar to this one but crashes in a different stack - Bug 461355

Comment 1

[Jesse Ruderman]

There's no Gecko code running (other than the event loop), and it's several frames deep into the printer driver code.  Please contact HP, assuming you see this with the latest version of the HP drivers.

Even if this were a Firefox bug, we wouldn't be able to fix it without the printer driver people telling us what we're doing wrong.

I'll attach the information from breakpad just in case we need it later.

Comment 2

[Jesse Ruderman]

Attachment: information from breakpad