498156 - [1.8 branch] Chinese with HTML format are not readable when view message body as Original HTML is selected

Status: NEW

(Thunderbird :: Message Reader UI, defect)

Description

[bst1981]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_7; en-us) AppleWebKit/525.28.3 (KHTML, like Gecko) Version/3.2.3 Safari/525.28.3
Build Identifier: Version: 2.0.0.21 (20090302)

Using Mac Thunderbird 2 to receive my IMAP Gmail. 
If an email contains Chinese with HTML format (different color fonts) and the view message body as "Original HTML" is selected, the Chinese are not readable. 
This happens only on Mac thunderbird 2. I also install Thunderbird 2 in my PC and all the setting & encoding are identical with my Mac but Chinese in Thunderbird PC are readable. 

Reproducible: Always




I'm using default setting on both Mac or PC Thunderbird 2 but only Mac Thunderbird has this problem.

I have posted my problem in a Chinese forum. If you have ppl that can read Chinese, please visit this site:

http://www.macuknow.com/node/939

Comment 1

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Attachment: chinese html testcase

Comment 2

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, this works for me in Mac latest nightly Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1pre) Gecko/20090615 Lightning/1.0pre Shredder/3.0b3pre

Try viewing the attached Chinese HTML testcase in the latest nightly and see if you can reproduce the problem.

Comment 3

[bst1981]

Simplified Chinese is readable but the problem that I have encounter is Traditional Chinese. 
Do you also test it? 

I'm sorry that I didn't appoint this out in the beginning.

Comment 4

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Attachment: chinese html testcase - with Traditional Chinese characters

Yes, Traditional Chinese works too, see if you can view the 2nd testcase (with Traditional Chinese characters with HTML formatting).

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1pre) Gecko/20090615 Lightning/1.0pre Shredder/3.0b3pre

Comment 5

[bst1981]

Attachment: Traditional Chinese that I cannot read in thunderbird

Comment 6

[bst1981]

Please see the attachment in commonet #5

The attached email contains the Traditional Chinese that is not readable in Thunderbird 2 but is readable in Apple Mail application.

Comment 7

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Attachment: screenshot of comment #5 when viewed in latest Shredder

WFM too.

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1pre) Gecko/20090615 Lightning/1.0pre Shredder/3.0b3pre

Let me check with Thunderbird 2.0.0.21....

Comment 8

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Removing closeme for now....

Comment 9

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Attachment: screenshot of testcase in Thunderbird 2.0.0.21

I see the problem in Thunderbird 2.0.0.21 Mac - this bug thus is present only on 2.0.0.x series but has been fixed in the trunk builds.

Comment 10

[bst1981]

trunk builds? I dun understand? 

What should I do now?

Comment 11

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #10)
> trunk builds? I dun understand? 
> 
> What should I do now?

You can try the build here (en_US):

http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/2009-06-15-02-comm-1.9.1/

That's a trunk build - do back up your data as well.

Comment 12

[bst1981]

(In reply to comment #11)
> (In reply to comment #10)
> > trunk builds? I dun understand? 
> > 
> > What should I do now?
> 
> You can try the build here (en_US):
> 
> http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/2009-06-15-02-comm-1.9.1/
> 
> That's a trunk build - do back up your data as well.


OK~ Thx~~~ I noticed that there are 2 files. I only need to download the .dmg rite? 

Before I install it, do I need to uninstall the old thunderbird & the profile along with it? Or I can just install and overwrite it?

Comment 13

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #12)
> OK~ Thx~~~ I noticed that there are 2 files. I only need to download the .dmg
> rite? 

Yes.

> Before I install it, do I need to uninstall the old thunderbird & the profile
> along with it? Or I can just install and overwrite it?

Please be sure to backup your data first in case something goes wrong. You can just install and then overwrite and use your original profile. Also, be wary of using the same profile on TB2 _after_ the nightly was run using that profile.

I would suggest to backup your profile, test the nightly with a new profile just to be safe, in case it's too high a risk for you.

Comment 14

[bst1981]

Attachment: Only one email left that is not readable.

(In reply to comment #13)

> I would suggest to backup your profile, test the nightly with a new profile
> just to be safe, in case it's too high a risk for you.

Ok~ Done!!! I can read Traditional Chinese with Shredder. Thank you very much. 

However, plz see the attached email for your reference. It's the only email so far that I cannot read.

Comment 15

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #14)
> Created an attachment (id=383430) [details]
> Only one email left that is not readable.
> 
> (In reply to comment #13)
> 
> > I would suggest to backup your profile, test the nightly with a new profile
> > just to be safe, in case it's too high a risk for you.
> 
> Ok~ Done!!! I can read Traditional Chinese with Shredder. Thank you very much. 
> 
> However, plz see the attached email for your reference. It's the only email so
> far that I cannot read.

Works for me too using the nightly - just that this time there's attachments in the email so it might take a little longer to load.

Anyway, this is now confirmed to be an issue in 2.0.0.x but is fixed in the trunk.

Comment 16

[bst1981]

(In reply to comment #15)

> Works for me too using the nightly - just that this time there's attachments in
> the email so it might take a little longer to load.
> 
> Anyway, this is now confirmed to be an issue in 2.0.0.x but is fixed in the
> trunk.

What's nightly? Is it Shredder? I still cannot read that email using Shredder!

Comment 17

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Attachment: screenshot

Comment 18

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #16)
> (In reply to comment #15)
> 
> > Works for me too using the nightly - just that this time there's attachments in
> > the email so it might take a little longer to load.
> > 
> > Anyway, this is now confirmed to be an issue in 2.0.0.x but is fixed in the
> > trunk.
> 
> What's nightly? Is it Shredder? I still cannot read that email using Shredder!

Yes, Shredder is the name of Thunderbird nightlies. I just posted a screenshot that shows it working properly in comment #17.

Please move the discussion about your last testcase to the mozilla.support.thunderbird newsgroups, Bugzilla is not the place for this.

Comment 19

[bst1981]

(In reply to comment #18)
> Yes, Shredder is the name of Thunderbird nightlies. I just posted a screenshot
> that shows it working properly in comment #17.
> 
> Please move the discussion about your last testcase to the
> mozilla.support.thunderbird newsgroups, Bugzilla is not the place for this.

That's weird!!! Which encoding do you use? Or do you have install any additional add-on?

How do I move my last testcase to the ozilla.support.thunderbird newsgroups?

Comment 20

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #19)
> (In reply to comment #18)
> > Yes, Shredder is the name of Thunderbird nightlies. I just posted a screenshot
> > that shows it working properly in comment #17.
> > 
> > Please move the discussion about your last testcase to the
> > mozilla.support.thunderbird newsgroups, Bugzilla is not the place for this.
> 
> That's weird!!! Which encoding do you use? Or do you have install any
> additional add-on?

I used Big5 encoding. GB2312 works too.

> 
> How do I move my last testcase to the ozilla.support.thunderbird newsgroups?

You can link to https://bugzilla.mozilla.org/attachment.cgi?id=383430