501633 - Sometimes the add-ons function, sometimes they don't.

Status: RESOLVED DUPLICATE of bug 501631

(Firefox :: General, defect)

Description

[Gardiner Westbound]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1) Gecko/20090624 Firefox/3.5 (.NET CLR 3.5.30729)

Sometimes the add-ons function, sometimes they don't. Restarting Firefox two or three times will usually get them working again.

Reproducible: Always

Comment 1

[Gardiner Westbound]

Attachment: Add-on list

Tried to attach a Faststone Capture screen shot, but it wouldn't let me.

Comment 2

[u88484]

This sounds like an incompatible extension issue.  Please try disabling each extension one by one (restarting in between each disable) until you figure out the culprit.

Comment 3

[Gardiner Westbound]

Attachment: "Add ons" dialog box screen shot attached

"Add ons" dialog box screen shot attached

Comment 4

[Gardiner Westbound]

Thanks for your reply.

The extensions must be compatible. When they're working, they work fine.

I discovered what is really happening. I do computer backups with Acronis vll. When I back up the extensions on the attached screen shot below “IE Tab” gray out and won't work. The work around is to bring up the "Add-ons" dialog box, hit the “Find updates” button, and restart Fx. That restores their functionality.

I have been using Fx since the Phoenix/Firebird days without problems. It's a terrific browser. Hope you can fix this. It's a royal pain in the a$$!

Regards,

GW

Comment 5

[u88484]

So this only happens when you have IE Tab enabled?

Comment 6

[Gardiner Westbound]

Glary Utilities seems to be the cuplprit for both Bug 501631 and Bug 501633. I uninstalled it and did every test I could think of with no ill-effect on FX 3.5. The Fx 3.5 Searchbar and Add-ons remain intact and functioning.

I substituted CCleaner for Glary. CCcleaner does much the same thing and has no deleterious effect on FX 3.5

Comment 7

[Henrik Skupin [:whimboo][⌚️UTC+2]]

Thanks Gardiner! Marking as dupe.