Closed Bug 503448 Opened 15 years ago Closed 15 years ago

KB article: Firefox crashes when viewing YouTube videos

Categories

(support.mozilla.org :: Knowledge Base Articles, task)

Product:
support.mozilla.org
Component:
Knowledge Base Articles
Type:
task
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: cilias, Assigned: bbayles)

References

(
URL
)

Details

Article for crashsig: NPSWF32.dll@0x1b9cf9
- windows only
- caused by Flash plugin
- it is most likely a conflict with one of your add-ons
-- point them to troubleshooting extensions

(temp) Current vulnerability in Flash, so it
s best to just disable Flash.
Draft is up in the URL. The safe mode bit is from Basic Troubleshooting, the other bit is from the Flash article.

Marking fixed for review.
Assignee: nobody → bbayles
URL: https://support.mozilla.com/kb/Firefo...
Status: NEW → RESOLVED
Closed: 15 years ago
Resolution: --- → FIXED
Reviewed and moved to KB at:
Sat 01 of Aug, 2009 16:14 EST

Notes from review:
- used the crashsig content block
- added the reason for the crash in the intro
- replaced instances of "add-on" with "extension". Referring to add-ons, then pointing users to "Troubleshooting extensions and themes" could be confusing.
- changed the last paragraph of the first section into 2 bullet points.
Status: RESOLVED → VERIFIED
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