Closed Bug 501304 Opened 16 years ago Closed 9 years ago

Firefox hangs or quits when viewing Flash content [@ NPSWF32.dll@0x1b9cf9]

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: kvartirka, Unassigned)

References

(
URL
)

Details

(Keywords: crash, hang)

Crash Data

Attachments

(3 files)

This is today while playing youtube playlist and viewing photos on facebook
243.34 KB, image/jpeg
Details
Minimized webpage
728 bytes, text/html
Details
Heineken Ad eating memory
74.53 KB, application/x-shockwave-flash
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 (.NET CLR 3.5.30729) Firefox hangs when viewing Flash content (youtube videos, myspace music player) The CPU usage goes up to 60% using 864MB memory. Not able to do anything else until Firefox app is killed. In some cases, the app quits at once. Specs: Firefox 3.0.11, Windows Vista Home Steps: 1. Start Firefox, open multiple tabs (yahoo mail, google news, etc) 2. Go to Myspace page: myspace.com/ksenia_vesennaya 3. Hit play on Myspace music player (play list) or photo slide show Note: the more songs you play, the worse the CPU usage gets Result: Firefox hags taking up too much memory and CPU to do anything else Example: Opening this bug after playing 3 songs on myspace in another tab took 2 minutes Reproducible: Sometimes Steps to Reproduce: 1. Start Firefox, open multiple tabs (yahoo mail, google news, etc) 2. Go to Myspace page: myspace.com/ksenia_vesennaya 3. Hit play on Myspace music player (play list) or photo slide show Note: the more songs you play, the worse the CPU usage gets Actual Results: Result: Firefox hags taking up too much memory and CPU to do anything else Result 2: Firefox quits, windows produces this crash report: Add-ons: {CF40ACC5-E1BB-4aff-AC72-04C2F616BCA7}:1.5.2.35,{20a82645-c095-46ed-80e3-08825760534b}:1.0,{635abd67-4fe9-1b23-4f01-e679fa7484c1}:1.5.1.20080205,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.11 BuildID: 2009060215 CrashTime: 1246337773 InstallTime: 1245020224 ProductName: Firefox SecondsSinceLastCrash: 3547064 StartupTime: 1246308534 Theme: classic/1.0 URL: http://www.youtube.com/profile?migrated=1#play/all/uploads-all/1/wE-DhfOnaxs Vendor: Mozilla Version: 3.0.11 This report also contains technical information about the state of the application when it crashed. Expected Results: work without taking up more than 15% CPU, continue to load videos, music without crashing this has previously been added to existing bug #500237, but then removed and made into a new bug per Henrik Skupin's request.
Do you have a breakpad id? Type about:crashes in the url bar and copy/paste those values into this bug.
Make sure you try in Firefox Safe Mode. What version of Flash are you running?
Report ID Date Submitted 96e473ec-4adc-4c95-ad83-ee5fb2090629 6/29/2009 9:57 PM Not using safe mode, Flash Player Version 8
OK, you REALLY need to upgrade your flash. It is at version 10 now, and offers many fixes for just this sort of thing. Please go to http://get.adobe.com/flashplayer/, and report back when you have updated.
Are you sure it is version 8? As what the crash report states it is: NPSWF32.dll 10.0.22.87 We need someone with an account on myspace to check this. Oksana, or can you reproduce this issue on other sites like youtube...?
I can't reproduce the myspace page provided here using flash 10.0.22.87
No, I'm not sure. Maybe it was 10. Let me try again after I ran the update. The crash report in this ticket is from youtube. See URL part.
The URL is hidden in terms of your privacy. So if it still crash after a possible update it would be great if you can find steps without myspace involved. Thanks for your time! Moving this bug over to core/plugins
Status: UNCONFIRMED → NEW
Component: General → Plug-ins
Ever confirmed: true
Product: Firefox → Core
QA Contact: general → plugins
Summary: Firefox hangs or quits when viewing Flash content → Firefox hangs or quits when viewing Flash content [@ NPSWF32.dll@0x1b9cf9]
Version: unspecified → 1.9.0 Branch
Just reproduced it with the most recent version of Flash (10.0.22.87). Crashreport: ae92811f-0759-4235-bc2a-7540d2090704 URL: http://www.youtube.com/user/smalin#play/user/81D26D4A47388279 How to reproduce: wait for the video to start, then click in the right column on Bach and click Bach, Toccata and Fugue in D minor FireFox hangs for a moment and then crashes.
Remko, I tried, but I can not reproduce it. What is your screen resolution? In Bug 500103 I succeeded to reproduce something at a very specific size. Of course, this could be entirely different. Lucas
I have been looking to the top crash sites, and I found the following rather easy to reproduce: http://www.crazyprofile.com/water_effect/water_effect.asp Select an image and play it little bit with it. Don't scroll down immediately. Wait a while. After a minute, scroll down. Bang! I managed to crash it 3 times: 538e3eef-fc7f-40a9-a113-fb9e72090704 5-7-2009 0:37 8c5686fc-f982-46d5-a430-46a4b2090704 5-7-2009 0:26 ffcc3cb3-f3b7-45f9-8b46-e89162090704 5-7-2009 0:26 It is not the exact signature, but I assume it is the same. Same function, same complaint, crashing Flash. Can someone else try to reproduce this one? If other people can not crash it, I will look if I can get a stack trace or something like that. Lucas
It is even worse. You don't need to select an image. Just wait until everything is loaded, before scrolling down. I managed additional crashes: 57ce6043-257c-46ce-a677-fde5b2090704 5-7-2009 0:52 91e82746-987a-4633-af1f-7c1432090704 5-7-2009 0:48 b7cc5f3e-6276-4831-94dd-71fef2090704 5-7-2009 0:47 538e3eef-fc7f-40a9-a113-fb9e72090704 5-7-2009 0:37 I disabled all add ons. Still crashes. Is there a plugin to copy all sources of a page? This crash should be secured. Lucas
I managed to minimize the crash page: http://web.inter.nl.net/users/L.B.Kruijswijk/FFflashcrash.html For this crash, the following things are important: - The flash animation must be outside the visible screen when loading. - Scroll down to get the crash. - The wmode='transparent' parameter is important. When I remove it, it doesn't crash anymore. As said before, it is a NPSWF32.dll crash, but the crash for above scenario has a different address. Maybe we have to file a different bug for this. Lucas
Yes, please file a new bug and CC me on it. Thanks.
Oksana, were you able to test again? Can you also please take comment 2 into account? Please run in Safe mode to test if it also crashes your browser. And we really need another STR to reproduce your problem. Please try to find some other public pages where the problem persists for you. Thanks.
Crash with scrolling in Flash is moved to: bug 502648 Signature: NPSWF32.dll@0x50abd
Blocks: 503448
Hi there, sorry, just got back to town, been away.. I got another performance issue today while viewing Facebook photos (flash again I believe, and Firefox was not responding for 10 minutes, taking up 74%CPU) - I will file a new bug... Please provide instructions on how to run Firefox in safe mode. Note: These cases are not as easy to reproduce following steps exactly, but some sort of performance issue happens every day.
Don't file a new bug. Please comment here with your findings on Facebook. Safe Mode: http://support.mozilla.com/kb/Safe+Mode
ok, I am running Firefox in Safe mode and loving it. No problems! Been running the safe mode ever since. Previously, in Firefox regular mode, Firefox was not responding after the following: 1) Start Firefox 2) Open 3 tabs: Yahoo mail, Facebook, Google search page 3) Browse photos in the album posted on Facebook (5-10 photos) Result: Firefox Not responding Note: Reproduced in regular mode twice; Unable to reproduce in safe mode
oksana, safe mode simply disables extensions (and user made changes, etc.), so it sounds like one of them is causing some problems.
Oksana, so please run Firefox in regular mode again and disable add-ons/themes step by step. That would be the best way to find the responsible extension. Please start with the .net Framework add-on.
in comment #23, Firefox is in regular mode, .net add on is disabled, CPU usage is %71 up to 74%... no crashing, but performance is still an issue..
Have you also disabled all the other add-ons?
Hey I don't think it is the add-ons issue, I think it is a cache issue. I ran the safe mode again and experienced a temporary freeze of Firefox for about 10 minutes. CPU spiked to almost 80% (in safe mode). This is after uploading and viewing photos on facebook. I closed Firefox and started it again... and it was still loading slow as if still processing those flash files...
Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 1.9.0.3474 Application Timestamp: 4a524f7b Fault Module Name: NPSWF32.dll Fault Module Version: 10.0.22.87 Fault Module Timestamp: 4987a8b1 Exception Code: c0000005 Exception Offset: 00053990 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 PS. I'm posting this comment using IE b/c Firefox insists that I restart my computer saying Firefox is already running but not responding ...after the crash.
Oksana, did you get a crash report from our crash reporter? That one will contain much more useful information. Open about:crashes from within Firefox to post the most recent link. To get Firefox starting again please check your profile. Is there a profile.lock file still existent? If yes, please delete it and try to start Firefox again.
Firefox started ok this afternoon (next day) without me deleting any files... Here is the crash report: Submitted Crash Reports Report ID Date Submitted 96e473ec-4adc-4c95-ad83-ee5fb2090629 6/29/2009 9:57 PM Firefox 3.0.11 Crash Report [@NPSWF32.dll@0x1b9cf9 ] Get Help ID: 96e473ec-4adc-4c95-ad83-ee5fb2090629 Signature: NPSWF32.dll@0x1b9cf9 * Details * Modules * Raw Dump Signature NPSWF32.dll@0x1b9cf9 UUID 96e473ec-4adc-4c95-ad83-ee5fb2090629 Time 2009-06-29 21:57:27.996549 Uptime 29239 Last Crash 3547064 seconds before submission Product Firefox Version 3.0.11 Build ID 2009060215 Branch 1.9 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info AuthenticAMD family 15 model 72 stepping 2 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x20 User Comments Processor Notes Related Bugs OPEN * 501304 NEW Firefox hangs or quits when viewing Flash content [@ NPSWF32.dll@0x1b9cf9] Crashing Thread Frame Module Signature [Expand] Source 0 NPSWF32.dll NPSWF32.dll@0x1b9cf9 1 NPSWF32.dll NPSWF32.dll@0x1b9e37 2 NPSWF32.dll NPSWF32.dll@0x131db 3 NPSWF32.dll NPSWF32.dll@0xe8548 4 NPSWF32.dll NPSWF32.dll@0xdc531 Show/hide other threads Thread 1 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 nspr4.dll _PR_MD_WAIT_CV mozilla/nsprpub/pr/src/md/windows/w95cv.c:280 3 nspr4.dll _PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:204 4 nspr4.dll PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:551 5 xul.dll TimerThread::Run mozilla/xpcom/threads/TimerThread.cpp:345 6 xul.dll nsThread::ProcessNextEvent mozilla/xpcom/threads/nsThread.cpp:510 7 xul.dll NS_ProcessNextEvent_P nsThreadUtils.cpp:227 8 @0x28ffda3 Thread 2 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x44910 2 ntdll.dll ntdll.dll@0x3e4b5 3 ntdll.dll ntdll.dll@0x3e488 Thread 3 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c64d 2 xul.dll nsNotifyAddrListener::Run mozilla/netwerk/system/win32/nsNotifyAddrListener.cpp:160 3 xul.dll nsThread::ProcessNextEvent mozilla/xpcom/threads/nsThread.cpp:510 4 xul.dll NS_ProcessNextEvent_P nsThreadUtils.cpp:227 5 @0x320fc6b Thread 4 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 nspr4.dll _PR_MD_WAIT_CV mozilla/nsprpub/pr/src/md/windows/w95cv.c:280 3 nspr4.dll _PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:204 4 nspr4.dll PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:551 5 xul.dll nsSSLThread::Run mozilla/security/manager/ssl/src/nsSSLThread.cpp:964 Thread 5 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 nspr4.dll _PR_MD_WAIT_CV mozilla/nsprpub/pr/src/md/windows/w95cv.c:280 3 nspr4.dll _PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:204 4 nspr4.dll PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:551 5 xul.dll nsCertVerificationThread::Run mozilla/security/manager/ssl/src/nsCertVerificationThread.cpp:138 6 nspr4.dll _PR_NativeRunThread mozilla/nsprpub/pr/src/threads/combined/pruthr.c:436 7 nspr4.dll pr_root mozilla/nsprpub/pr/src/md/windows/w95thred.c:122 8 mozcrt19.dll _callthreadstartex threadex.c:348 9 mozcrt19.dll _threadstartex threadex.c:326 10 kernel32.dll kernel32.dll@0x44910 11 ntdll.dll ntdll.dll@0x3e4b5 12 ntdll.dll ntdll.dll@0x3e488 Thread 6 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 nspr4.dll _PR_MD_WAIT_CV mozilla/nsprpub/pr/src/md/windows/w95cv.c:280 3 nspr4.dll _PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:204 4 nspr4.dll PR_Wait mozilla/nsprpub/pr/src/threads/prmon.c:175 5 xul.dll nsThread::ProcessNextEvent mozilla/xpcom/threads/nsThread.cpp:501 6 xul.dll NS_ProcessNextEvent_P nsThreadUtils.cpp:227 7 @0x573fe7f Thread 7 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c64d 2 xul.dll nsDownloadScannerWatchdog::WatchdogThread mozilla/toolkit/components/downloads/src/nsDownloadScanner.cpp:879 3 mozcrt19.dll _callthreadstartex threadex.c:348 4 mozcrt19.dll _threadstartex threadex.c:326 5 kernel32.dll kernel32.dll@0x44910 6 ntdll.dll ntdll.dll@0x3e4b5 7 ntdll.dll ntdll.dll@0x3e488 Thread 8 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x44910 2 ntdll.dll ntdll.dll@0x3e4b5 3 ntdll.dll ntdll.dll@0x3e488 Thread 9 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 NPSWF32.dll NPSWF32.dll@0x14ed01 3 ntdll.dll ntdll.dll@0x3e4b5 4 ntdll.dll ntdll.dll@0x3e488 Thread 10 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 NPSWF32.dll NPSWF32.dll@0x14ed01 3 ntdll.dll ntdll.dll@0x3e4b5 4 ntdll.dll ntdll.dll@0x3e488 Thread 11 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x44910 2 ntdll.dll ntdll.dll@0x3e4b5 3 ntdll.dll ntdll.dll@0x3e488 Thread 12 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 wdmaud.drv wdmaud.drv@0x4f1c 2 wdmaud.drv wdmaud.drv@0x7e95 3 kernel32.dll kernel32.dll@0x44910 4 ntdll.dll ntdll.dll@0x3e4b5 5 ntdll.dll ntdll.dll@0x3e488 Thread 13 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x140108 Thread 14 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x14c53e 3 jvm.dll jvm.dll@0x1859f6 Thread 15 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x14c53e 3 jvm.dll jvm.dll@0x1859f6 Thread 16 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x14b456 3 jvm.dll jvm.dll@0x14b506 4 msvcr71.dll msvcr71.dll@0x9564 5 kernel32.dll kernel32.dll@0x44910 6 ntdll.dll ntdll.dll@0x3e4b5 7 ntdll.dll ntdll.dll@0x3e488 Thread 17 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x17cc9 Thread 18 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x140186 Thread 19 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x140108 Thread 20 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x1c79 2 jvm.dll jvm.dll@0x14c137 Thread 21 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x14c53e 3 jvm.dll jvm.dll@0x1859f6 Thread 22 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 Thread 23 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x14c53e 3 jvm.dll jvm.dll@0x1859f6 Thread 24 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 jvm.dll jvm.dll@0x14c53e 3 jvm.dll jvm.dll@0x1859f6 Thread 25 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 jpishare.dll jpishare.dll@0x1d8d 2 kernel32.dll kernel32.dll@0x44910 3 ntdll.dll ntdll.dll@0x3e4b5 4 ntdll.dll ntdll.dll@0x3e488 Thread 26 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 ole32.dll ole32.dll@0x3ee1f 2 ole32.dll ole32.dll@0x3aaa6 3 ole32.dll ole32.dll@0x3a9e8 4 ole32.dll ole32.dll@0x3e085 5 ole32.dll ole32.dll@0x3e0e1 6 kernel32.dll kernel32.dll@0x44910 7 ntdll.dll ntdll.dll@0x3e4b5 8 ntdll.dll ntdll.dll@0x3e488 Thread 27 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 winmm.dll winmm.dll@0x1514 2 kernel32.dll kernel32.dll@0x44910 3 ntdll.dll ntdll.dll@0x3e4b5 4 ntdll.dll ntdll.dll@0x3e488 Thread 28 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 mswsock.dll mswsock.dll@0x1fc7 2 ws2_32.dll ws2_32.dll@0x1692 3 nspr4.dll _PR_MD_PR_POLL mozilla/nsprpub/pr/src/md/windows/w32poll.c:273 4 nspr4.dll PR_Poll mozilla/nsprpub/pr/src/io/prio.c:160 5 xul.dll nsSocketTransportService::Poll mozilla/netwerk/base/src/nsSocketTransportService2.cpp:349 6 xul.dll nsSocketTransportService::DoPollIteration mozilla/netwerk/base/src/nsSocketTransportService2.cpp:644 7 xul.dll nsSocketTransportService::OnProcessNextEvent mozilla/netwerk/base/src/nsSocketTransportService2.cpp:522 8 xul.dll nsThread::ProcessNextEvent mozilla/xpcom/threads/nsThread.cpp:497 9 nspr4.dll PR_Lock Thread 29 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 rpcrt4.dll rpcrt4.dll@0x46fef 2 rpcrt4.dll rpcrt4.dll@0x4708f 3 rpcrt4.dll rpcrt4.dll@0x44f3f 4 rpcrt4.dll rpcrt4.dll@0x44f06 5 rpcrt4.dll rpcrt4.dll@0x44f6b 6 kernel32.dll kernel32.dll@0x44910 7 ntdll.dll ntdll.dll@0x3e4b5 8 ntdll.dll ntdll.dll@0x3e488 Thread 30 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 nspr4.dll _PR_MD_WAIT_CV mozilla/nsprpub/pr/src/md/windows/w95cv.c:280 3 nspr4.dll _PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:204 4 nspr4.dll PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:551 5 xul.dll nsHostResolver::GetHostToLookup mozilla/netwerk/dns/src/nsHostResolver.cpp:595 6 xul.dll nsHostResolver::ThreadFunc mozilla/netwerk/dns/src/nsHostResolver.cpp:690 7 nspr4.dll _PR_NativeRunThread mozilla/nsprpub/pr/src/threads/combined/pruthr.c:436 8 nspr4.dll pr_root mozilla/nsprpub/pr/src/md/windows/w95thred.c:122 9 mozcrt19.dll _callthreadstartex threadex.c:348 10 mozcrt19.dll _threadstartex threadex.c:326 11 kernel32.dll kernel32.dll@0x44910 12 ntdll.dll ntdll.dll@0x3e4b5 13 ntdll.dll ntdll.dll@0x3e488 Thread 31 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 nspr4.dll _PR_MD_WAIT_CV mozilla/nsprpub/pr/src/md/windows/w95cv.c:280 3 nspr4.dll _PR_WaitCondVar mozilla/nsprpub/pr/src/threads/combined/prucv.c:204 4 nspr4.dll PR_Wait mozilla/nsprpub/pr/src/threads/prmon.c:175 5 xul.dll nsThreadPool::Run mozilla/xpcom/threads/nsThreadPool.cpp:200 6 xul.dll nsThread::ProcessNextEvent mozilla/xpcom/threads/nsThread.cpp:510 7 xul.dll NS_ProcessNextEvent_P nsThreadUtils.cpp:227 8 @0x1fdef77f Thread 32 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x1c79 2 NPSWF32.dll NPSWF32.dll@0x14ed0e Thread 33 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x59a94 1 kernel32.dll kernel32.dll@0x4c1b1 2 NPSWF32.dll NPSWF32.dll@0x152d10 Filename Version Debug Identifier Debug Filename firefox.exe 1.9.0.3439 B98465A72D2644489463DEA9CA12B16F2 firefox.pdb mdnsNSP.dll 1.0.3.1 0AF2F131804446D8BC574BC39DEF79F91 mdnsNSP.pdb awt.dll 6.0.0.105 E616F512423549D5B312648090C3F7F11 awt.pdb nspr4.dll 4.7.3.0 D5F7227600414C138F7CAFB88DED1CB01 nspr4.pdb plds4.dll 4.7.3.0 D89D391483234F1586523C2ABF8D87381 plds4.pdb plc4.dll 4.7.3.0 8C14826C45FB49EFACBC1BA98475759D1 plc4.pdb nssckbi.dll 1.73.0.0 6C1816CDD7BC4713B26545F78573EEAD1 nssckbi.pdb softokn3.dll 3.12.2.0 7EEDC3991C8B480CA29EA5C56BB214E31 softokn3.pdb nssdbm3.dll 3.12.2.0 8BB4ED13FDC543828AAFE61D93E3DE671 nssdbm3.pdb nss3.dll 3.12.2.0 92EEB93F6235414197121954CB25547F1 nss3.pdb nssutil3.dll 3.12.2.0 00DA2D5242694F36AF276507E2DF9FFF1 nssutil3.pdb ssl3.dll 3.12.2.0 0958DD2B008B415FB2E861EABF5B25951 ssl3.pdb smime3.dll 3.12.2.0 9B90483CFEA640BC88C64CFB2B43D6F71 smime3.pdb freebl3.dll 3.12.2.0 AA6FC49931B142D3B86C5183E80E776E1 freebl3.pdb NPSWF32.dll 10.0.22.87 3BB359BF2B484134883563A2C8D4860C1 NPSWF32.pdb xul.dll 1.9.0.3439 867C597A5651419DA6CD96B692EE9EAFc xul.pdb mozcrt19.dll 8.0.0.0 2126926F1DB546E291A60219BC41A6431 mozcrt19.pdb sqlite3.dll 3.6.7.0 08D9B2E8856846858BF55059C33D6EE52 sqlite3.pdb js3250.dll 4.0.0.0 382394C3026145A18722078977A7D90526 js3250.pdb NetworkExplorer.dll 6.0.6001.18000 C1035D43759045B39B0CB490F56F5A602 NetworkExplorer.pdb mscms.dll 6.0.6001.18000 8513A37B4FA8401583494CBA5CC065132 mscms.pdb mlang.dll 6.0.6001.18000 E50729F123AE48F48236F259AABC01FB2 mlang.pdb tapi32.dll 6.0.6000.16386 1ACF3BB7C8F44C34AF718B895485F4D52 tapi32.pdb cmm.dll 1.1.0.0 F83E7AEAB2694B04895605B2E4FF1B791 cmm.pdb dcpr.dll 6.0.0.105 EA36A7D323AE4D4D8578AF372DC9732F1 dcpr.pdb deploy.dll 6.0.0.105 5983A201F15C432AA0B7D26AE88A397A1 deploy.pdb fontmanager.dll 6.0.0.105 1859C8FFBF814840B07A2F2639CE88401 fontmanager.pdb hpi.dll 6.0.0.105 2883269AD7D34B5A989A282229C5A8AC1 hpi.pdb java.dll 6.0.0.105 5B5D66BF2C4A40CA9B254EE22D68B77B1 java.pdb jpeg.dll 6.0.0.105 AF30224CF3E640EA83A23E9AF374B6641 jpeg.pdb jpinscp.dll 6.0.0.105 0FD9E21582984022A0662EE54EEA94111 jpinscp.pdb jpioji.dll 6.0.0.105 2C71ACA336014C0D881F4CD9DFA4E9111 jpioji.pdb jpishare.dll 6.0.0.105 D0120C2A7CD34E1DBCA713973C7F7ADA1 jpishare.pdb net.dll 6.0.0.105 5764938AF508490485F6FC05C352DCD11 net.pdb nio.dll 6.0.0.105 E32C8D65774D4497A33F9DF6947A7B651 nio.pdb npjava13.dll 6.0.0.105 C1DE99CD4FE94DB49B13CA23BCCB67011 npjava13.pdb npoji610.dll 6.0.0.105 08565C4628B24A1BB883C0599511BC941 npoji610.pdb verify.dll 6.0.0.105 DB22D1307EDC405EBC5048B921433E3F1 verify.pdb zip.dll 6.0.0.105 08AC9535F9B2453998C2CBDA09486C271 zip.pdb jvm.dll 6.0.0.105 B7A14FF47D8E4F7B9B541843605C88E01 jvm.pdb brwsrcmp.dll 1.9.0.3439 905496BFB3144EAAB55AE1F72D40C6E63 brwsrcmp.pdb icm32.dll 6.0.6001.18000 5014C0AEA7644F9498BDBF0D082816F01 icm32.pdb browserdirprovider.dll 1.9.0.3439 8205E304B2C84F92A1D1C32687C0FDB13 browserdirprovider.pdb xpcom.dll 1.9.0.3439 E2F355C6ABEC405AA5EDE6896C5230BC3 xpcom.pdb ieframe.dll 7.0.6001.18248 1F74BA121F6445AA8B5E56D9D62C74002 ieframe.pdb rasapi32.dll 6.0.6001.18000 B9888ABBFF8B45F3B7BC6A6CC9C746C92 rasapi32.pdb actxprxy.dll 6.0.6001.18000 83EB3E71E13743339D8CBAB04FB4E1A92 ActXPrxy.pdb ntshrui.dll 6.0.6001.18000 8971343021764AAA940AABE07B697D7F2 ntshrui.pdb browseui.dll 6.0.6001.18000 27E10176EEA54532AF44C9B98C3998202 browseui.pdb shdocvw.dll 6.0.6001.18000 86EDD4C565D04F56B4BD7FC828D996772 shdocvw.pdb rasman.dll 6.0.6001.18000 D5E0319FC21B4B5E8E248908A573F9842 rasman.pdb wsock32.dll 6.0.6001.18000 7DC375A71CD746B2AA6DA348F3CC4A332 wsock32.pdb IconCodecService.dll 6.0.6000.16386 0EFA5A802F5945A3843F6E3C1C4BA6932 IconCodecService.pdb linkinfo.dll 6.0.6000.16386 2AE6102B3FD948EE9607CC2EB029446D2 linkinfo.pdb SensApi.dll 6.0.6000.16386 5F02AC5B099A4A78A5F7064310F965D92 SensApi.pdb winspool.drv 6.0.6001.18000 C2BBAA4F14454DFB9133D376CBA83A3F1 winspool.pdb dbghelp.dll 6.0.6001.18000 5AFA6218AC6244CDA864757C23655C322 dbghelp.pdb pnrpnsp.dll 6.0.6001.18000 9978701F009842E888F7CFACE2D87B2F2 pnrpnsp.pdb winrnr.dll 6.0.6000.16386 503C6EAA0365471EA08AFCF3D7FB82F82 winrnr.pdb NapiNSP.dll 6.0.6001.18000 40732FC58838438FADEA98874C7BE0482 NapiNSP.pdb davclnt.dll 6.0.6000.16386 340F99CFAE5A451CBF758A204E6F2F4D2 davclnt.pdb ntlanman.dll 6.0.6001.18000 CBB1CDAA2F464DF7AB5203CD6612D37D2 ntlanman.pdb drprov.dll 6.0.6000.16386 D31CDD726BDA4738958CE9F67391380E2 drprov.pdb rasadhlp.dll 6.0.6000.16386 EF7CE7F6CA80474C8B3C401BCEDE63232 rasadhlp.pdb cscapi.dll 6.0.6001.18000 6A4570FE147F44EAAA2246ED139B98161 cscapi.pdb WindowsCodecs.dll 6.0.6001.18000 7A9C55F2A75540D0AF7B9C732121276D2 WindowsCodecs.pdb msacm32.dll 6.0.6001.18000 376918E968B945C7AFADC00C7A541A422 msacm32.pdb midimap.dll 6.0.6001.18000 C8620017433446F3B909A7FC82E835B41 midimap.pdb msacm32.drv 6.0.6001.18000 E22B8CC4E734457EBED7740AFAC6C29F1 msacm32.pdb AudioEng.dll 6.0.6001.18000 FCDA059ED5E3414E85A97D61168D1A682 AUDIOENG.pdb AudioSes.dll 6.0.6001.18000 1EE865A82D3441F1B243F762B90507782 AudioSes.pdb wdmaud.drv 6.0.6001.18000 7B6ECBCD46884781922A97258828EBC62 wdmaud.pdb propsys.dll 6.0.6001.18000 98AF2548084B4BE895F9A9B188591F712 propsys.pdb oleacc.dll 4.2.5406.0 870DE296FC97430A81F4D5AC2B65C0222 oleacc.pdb winmm.dll 6.0.6001.18000 0F510C3C6FA5429CB90B3CAC010DAE2A2 winmm.pdb comctl32.dll 6.10.6001.18000 B07CB25578964646BF1423C7A4B5CB9D2 comctl32.pdb ksuser.dll 6.0.6000.16386 F4E61857491042318000C5CE88B4D6E62 ksuser.pdb duser.dll 6.0.6001.18000 8753BF70B9E043B78BE5E8616AF70B732 DUser.pdb uxtheme.dll 6.0.6001.18000 D6B5A4E899AF4946BA6E4611D58409C02 UxTheme.pdb nlaapi.dll 6.0.6001.18000 DB93000733CD4945A45FD893D5FD73DB1 nlaapi.pdb MMDevAPI.dll 6.0.6001.18000 971E0FC87AB1469198E292ACC748EEA82 MMDevAPI.pdb wintrust.dll 6.0.6001.18000 890F7D05DE644A529246BB8E4D67F58C2 wintrust.pdb rtutils.dll 6.0.6000.16386 119502E119254BC584A2134514FFB1972 rtutils.pdb msimg32.dll 6.0.6000.16386 F3CCF1CDEF724758A292CC67212D6C0C2 msimg32.pdb WSHTCPIP.DLL 6.0.6001.18000 04F115ECECD44A42BCB33B070E9BB3DC2 wshtcpip.pdb powrprof.dll 6.0.6001.18000 78C14E5546ED469F9CC95B94D32E80C72 powrprof.pdb rsaenh.dll 6.0.6001.18000 106F4E31927B44DDA787F038C49325FE2 rsaenh.pdb schannel.dll 6.0.6001.18175 02906E2CF605456C8ED1FB0F65E735A52 schannel.pdb avrt.dll 6.0.6001.18000 DF0B089A5E80467383CCBBBBDCF2D0282 avrt.pdb mswsock.dll 6.0.6001.18000 4AC8DC12E86B4AC79A9C735D8D7091122 mswsock.pdb wship6.dll 6.0.6001.18000 476F85998BBC4CAAB520F8F70F7960051 wship6.pdb version.dll 6.0.6001.18000 6A1ECA8395EE447D87E8A0F4770EC4FE2 version.pdb credssp.dll 6.0.6001.18000 EED3E875812C4AE39E3E990167D18B421 credssp.pdb dhcpcsvc6.DLL 6.0.6001.18000 FCE55FAB1F3F47F19D1C04D0BCB17BD22 dhcpcsvc6.pdb winnsi.dll 6.0.6001.18000 F491ADBDA8EC4CE992EE9D915003BF041 winnsi.pdb dhcpcsvc.dll 6.0.6001.18000 7BFDD3C973A34A78962A34C2A9E4D05E2 dhcpcsvc.pdb IPHLPAPI.DLL 6.0.6001.18000 FD920ED8F03842FA86EA2C9B507AFB0C2 iphlpapi.pdb SLC.dll 6.0.6001.18000 BB424FB3C1914F50A3A0D171897E4A512 SLC.pdb crypt32.dll 6.0.6001.18000 F344E585CAB44AEBA410913BA3529F8A2 crypt32.pdb mpr.dll 6.0.6001.18000 44736889451D44F6BE441B0DBA6A88D22 mpr.pdb msasn1.dll 6.0.6000.16386 5668F94D10674FA4AB64507352FFA6422 msasn1.pdb dnsapi.dll 6.0.6001.18000 38F2989DD4E94700BC57EA2003B4114F2 dnsapi.pdb netapi32.dll 6.0.6001.18157 48F3E1BEE7C74FD8B17E6F04103E0D642 netapi32.pdb apphelp.dll 6.0.6001.18000 8E2B89AC298E478D95400CAC39E984962 apphelp.pdb secur32.dll 6.0.6001.18215 C3CFF8BFA2FA40D888CBED14704238EC2 secur32.pdb userenv.dll 6.0.6001.18000 B3DFD39AFCFD45718B10CA2EE3E023EC2 userenv.pdb advapi32.dll 6.0.6001.18000 F47D32216FEC4B49AC9C8E6E687A36C52 advapi32.pdb rpcrt4.dll 6.0.6001.18247 5C4AC0A1873A4454B01643CE8B2848862 rpcrt4.pdb shlwapi.dll 6.0.6001.18000 B8D18F33FFCC4B37A2800C2CF4B8E0132 shlwapi.pdb msctf.dll 6.0.6001.18000 D580123A0B2D4A4A9101EE42B89C49A22 msctf.pdb usp10.dll 1.626.6001.18000 DDA3D1A222EC474392B05039FFB9FB2F2 usp10.pdb gdi32.dll 6.0.6001.18159 5FC4472C463A4D14A7F4BD9A4C8837672 gdi32.pdb clbcatq.dll 2001.12.6931.18000 9E0BF37E9B7B468BA033F0003A14A3A32 CLBCatQ.pdb Wldap32.dll 6.0.6001.18000 1080C7828BD04DCEAB7684107217202D2 wldap32.pdb shell32.dll 6.0.6001.18167 C76750FD7C8648328F9E5977929983652 shell32.pdb wininet.dll 7.0.6001.18248 5C815553328A4BD1B3ACAA3CA15425D32 wininet.pdb ole32.dll 6.0.6001.18000 D5E1AE7EFBFE4EBF861CF115E487706B2 ole32.pdb iertutil.dll 7.0.6001.18248 669727A3C8234E9CAAF40C70403E39EE2 iertutil.pdb kernel32.dll 6.0.6001.18215 4F1A576446054ABC87CB6276E24BD5422 kernel32.pdb setupapi.dll 6.0.6001.18000 28CE2899B84241FA9EDD099FA6C87D932 setupapi.pdb imagehlp.dll 6.0.6001.18000 83857AB54AF242F49144544444A773502 imagehlp.pdb urlmon.dll 7.0.6001.18248 11A5DEC8197E4558944E790266895B5D2 urlmon.pdb oleaut32.dll 6.0.6001.18000 DDDA4738DBC94A3CB5523186E8E021502 oleaut32.pdb comdlg32.dll 6.0.6001.18000 B29564B650C545959CA6A542207B65EE2 comdlg32.pdb msvcrt.dll 7.0.6001.18000 907C0110ED8A4B5FBDE7C53CA473E1BF2 msvcrt.pdb ntdll.dll 6.0.6001.18000 B958B2F91A5A46B889DAFAB4D140CF252 ntdll.pdb psapi.dll 6.0.6000.16386 FA398191D257469CBA795A86B704D9B92 psapi.pdb nsi.dll 6.0.6001.18000 37D074DFCA5D4B5FB51EB78B39F22BF12 nsi.pdb normaliz.dll 6.0.6000.16386 D89936175B9A40C0BEC6EE980ACF2A491 normaliz.pdb lpk.dll 6.0.6001.18000 EE7B434B5C904EF2AACEA045AD88806A2 lpk.pdb imm32.dll 6.0.6001.18000 FD735742B429460AA1EB84EA7DE5F4952 imm32.pdb ws2_32.dll 6.0.6001.18000 A004B77B4689467D8888B44DC5DD5DD72 ws2_32.pdb user32.dll 6.0.6001.18000 750E7375884C4EA592C8B0C8ADB018542 user32.pdb msvcr71.dll 7.10.3052.4 630C79175C1942C099C9BC4ED019C6092 msvcr71.pdb OS|Windows NT|6.0.6001 Service Pack 1 CPU|x86|AuthenticAMD family 15 model 72 stepping 2|2 Crash|EXCEPTION_ACCESS_VIOLATION|0x20|0 Module|firefox.exe|1.9.0.3439|firefox.pdb|B98465A72D2644489463DEA9CA12B16F2|0x01080000|0x010ccfff|1 Module|mdnsNSP.dll|1.0.3.1|mdnsNSP.pdb|0AF2F131804446D8BC574BC39DEF79F91|0x16080000|0x16098fff|0 Module|awt.dll|6.0.0.105|awt.pdb|E616F512423549D5B312648090C3F7F11|0x183a0000|0x18562fff|0 Module|nspr4.dll|4.7.3.0|nspr4.pdb|D5F7227600414C138F7CAFB88DED1CB01|0x600b0000|0x600dffff|0 Module|plds4.dll|4.7.3.0|plds4.pdb|D89D391483234F1586523C2ABF8D87381|0x600e0000|0x600e6fff|0 Module|plc4.dll|4.7.3.0|plc4.pdb|8C14826C45FB49EFACBC1BA98475759D1|0x600f0000|0x600f6fff|0 Module|nssckbi.dll|1.73.0.0|nssckbi.pdb|6C1816CDD7BC4713B26545F78573EEAD1|0x602a0000|0x602e6fff|0 Module|softokn3.dll|3.12.2.0|softokn3.pdb|7EEDC3991C8B480CA29EA5C56BB214E31|0x602f0000|0x60314fff|0 Module|nssdbm3.dll|3.12.2.0|nssdbm3.pdb|8BB4ED13FDC543828AAFE61D93E3DE671|0x60320000|0x60337fff|0 Module|nss3.dll|3.12.2.0|nss3.pdb|92EEB93F6235414197121954CB25547F1|0x60340000|0x603eefff|0 Module|nssutil3.dll|3.12.2.0|nssutil3.pdb|00DA2D5242694F36AF276507E2DF9FFF1|0x603f0000|0x60403fff|0 Module|ssl3.dll|3.12.2.0|ssl3.pdb|0958DD2B008B415FB2E861EABF5B25951|0x60410000|0x6042ffff|0 Module|smime3.dll|3.12.2.0|smime3.pdb|9B90483CFEA640BC88C64CFB2B43D6F71|0x60430000|0x60447fff|0 Module|freebl3.dll|3.12.2.0|freebl3.pdb|AA6FC49931B142D3B86C5183E80E776E1|0x60450000|0x60488fff|0 Module|NPSWF32.dll|10.0.22.87|NPSWF32.pdb|3BB359BF2B484134883563A2C8D4860C1|0x64ea0000|0x65318fff|0 Module|xul.dll|1.9.0.3439|xul.pdb|867C597A5651419DA6CD96B692EE9EAFc|0x67770000|0x680d9fff|0 Module|mozcrt19.dll|8.0.0.0|mozcrt19.pdb|2126926F1DB546E291A60219BC41A6431|0x699a0000|0x69a4dfff|0 Module|sqlite3.dll|3.6.7.0|sqlite3.pdb|08D9B2E8856846858BF55059C33D6EE52|0x69a50000|0x69abcfff|0 Module|js3250.dll|4.0.0.0|js3250.pdb|382394C3026145A18722078977A7D90526|0x69ac0000|0x69b6cfff|0 Module|NetworkExplorer.dll|6.0.6001.18000|NetworkExplorer.pdb|C1035D43759045B39B0CB490F56F5A602|0x69e50000|0x6a072fff|0 Module|mscms.dll|6.0.6001.18000|mscms.pdb|8513A37B4FA8401583494CBA5CC065132|0x6b5a0000|0x6b601fff|0 Module|mlang.dll|6.0.6001.18000|mlang.pdb|E50729F123AE48F48236F259AABC01FB2|0x6ca60000|0x6ca8ffff|0 Module|tapi32.dll|6.0.6000.16386|tapi32.pdb|1ACF3BB7C8F44C34AF718B895485F4D52|0x6d1b0000|0x6d1e0fff|0 Module|cmm.dll|1.1.0.0|cmm.pdb|F83E7AEAB2694B04895605B2E4FF1B791|0x6d1f0000|0x6d21efff|0 Module|dcpr.dll|6.0.0.105|dcpr.pdb|EA36A7D323AE4D4D8578AF372DC9732F1|0x6d220000|0x6d242fff|0 Module|deploy.dll|6.0.0.105|deploy.pdb|5983A201F15C432AA0B7D26AE88A397A1|0x6d250000|0x6d260fff|0 Module|fontmanager.dll|6.0.0.105|fontmanager.pdb|1859C8FFBF814840B07A2F2639CE88401|0x6d2b0000|0x6d302fff|0 Module|hpi.dll|6.0.0.105|hpi.pdb|2883269AD7D34B5A989A282229C5A8AC1|0x6d310000|0x6d317fff|0 Module|java.dll|6.0.0.105|java.pdb|5B5D66BF2C4A40CA9B254EE22D68B77B1|0x6d3b0000|0x6d3cefff|0 Module|jpeg.dll|6.0.0.105|jpeg.pdb|AF30224CF3E640EA83A23E9AF374B6641|0x6d450000|0x6d473fff|0 Module|jpinscp.dll|6.0.0.105|jpinscp.pdb|0FD9E21582984022A0662EE54EEA94111|0x6d4c0000|0x6d4d7fff|0 Module|jpioji.dll|6.0.0.105|jpioji.pdb|2C71ACA336014C0D881F4CD9DFA4E9111|0x6d4e0000|0x6d4effff|0 Module|jpishare.dll|6.0.0.105|jpishare.pdb|D0120C2A7CD34E1DBCA713973C7F7ADA1|0x6d4f0000|0x6d513fff|0 Module|net.dll|6.0.0.105|net.pdb|5764938AF508490485F6FC05C352DCD11|0x6d570000|0x6d582fff|0 Module|nio.dll|6.0.0.105|nio.pdb|E32C8D65774D4497A33F9DF6947A7B651|0x6d590000|0x6d598fff|0 Module|npjava13.dll|6.0.0.105|npjava13.pdb|C1DE99CD4FE94DB49B13CA23BCCB67011|0x6d600000|0x6d620fff|0 Module|npoji610.dll|6.0.0.105|npoji610.pdb|08565C4628B24A1BB883C0599511BC941|0x6d690000|0x6d6b0fff|0 Module|verify.dll|6.0.0.105|verify.pdb|DB22D1307EDC405EBC5048B921433E3F1|0x6d770000|0x6d77bfff|0 Module|zip.dll|6.0.0.105|zip.pdb|08AC9535F9B2453998C2CBDA09486C271|0x6d7b0000|0x6d7befff|0 Module|jvm.dll|6.0.0.105|jvm.pdb|B7A14FF47D8E4F7B9B541843605C88E01|0x6d7c0000|0x6da06fff|0 Module|brwsrcmp.dll|1.9.0.3439|brwsrcmp.pdb|905496BFB3144EAAB55AE1F72D40C6E63|0x6dc50000|0x6dc72fff|0 Module|icm32.dll|6.0.6001.18000|icm32.pdb|5014C0AEA7644F9498BDBF0D082816F01|0x6dd20000|0x6dd57fff|0 Module|browserdirprovider.dll|1.9.0.3439|browserdirprovider.pdb|8205E304B2C84F92A1D1C32687C0FDB13|0x6de40000|0x6de47fff|0 Module|xpcom.dll|1.9.0.3439|xpcom.pdb|E2F355C6ABEC405AA5EDE6896C5230BC3|0x6de50000|0x6de56fff|0 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From Today: July 30, 2009 Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 1.9.0.3474 Application Timestamp: 4a524f7b Hang Signature: 4f20 Hang Type: 0 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Hang Signature 1: 482414896e42334594c8a53b9b09e470 Additional Hang Signature 2: 9726 Additional Hang Signature 3: 046375c93ceb250dfe216a1739f952a5 Additional Hang Signature 4: 4f20 Additional Hang Signature 5: 482414896e42334594c8a53b9b09e470 Additional Hang Signature 6: 9726 Additional Hang Signature 7: 046375c93ceb250dfe216a1739f952a5 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Oksana, those crash reports are useless, as they are windows error reports.
useless, eh?.. Well, if it is the Firefox program that stops working on my windows operated machine... then, why would I continue using Firefox??
(In reply to comment #32) > useless, eh?.. Well, if it is the Firefox program that stops working on my > windows operated machine... then, why would I continue using Firefox?? Hey Oksana, calm down, buddy. Tyler meant that those aren't useful for us to help analyze the crash and that pasting them into bugzilla comments is generally a bad idea as they are super long and make the bug very hard to follow. If you (or someone else on this bug that can reproduce it) could follow the steps from the link in comment 33, and then add the resulting crash stack *as an attachment* on the bug, that'd be super super super useful. Sorry for the misunderstanding. We're all on the same side here, trying to get firefox to be less crashy.
I just reproduced this issue on my friend's computer (windows vista), He's running Firefox .12. The crash happened at the browsing through myspace search results. See signature below. Nothing got recorded on the "about:crashes" page. [No crash reports have been submitted.] Add-ons: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}:6.0.13,{B7082FAA-CB62-4872-9106-E42DD88EDE45}:2.8,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.12 BuildID: 2009070611 CrashTime: 1249511395 Email: InstallTime: 1248977647 ProductName: Firefox SecondsSinceLastCrash: 10100608 StartupTime: 1248977649 Theme: classic/1.0 URL: http://searchservice.myspace.com/index.cfm?fuseaction=sitesearch.results&orig=search_Header&origpfc=ViewFriends&type=People&qry=Belly+Dance&submit=Search&searchid=c76adfaf-8693-4014-b094-be37f5931332&pg=3 Vendor: Mozilla Version: 3.0.12 This report also contains technical information about the state of the application when it crashed.
You guys, I don't have the time to reproduce and test every possible add-on (I don't really know much about add-ons). Or run every possible mode, or analyze v-hang... I am volunteering my time to help you document and fix this issue. It really needs to be FIXED!!! Firefox just crashed again. "There was a problem submitting my crash report", so it didn't get submitted to you or recorded in "about:crashes"...but here it is: Add-ons: {CF40ACC5-E1BB-4aff-AC72-04C2F616BCA7}:1.5.2.35,{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}:6.0.14,{635abd67-4fe9-1b23-4f01-e679fa7484c1}:1.5.1.20080205,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.13 BuildID: 2009073022 CrashTime: 1249524812 InstallTime: 1249439282 ProductName: Firefox SecondsSinceLastCrash: 3187039 StartupTime: 1249522953 Theme: classic/1.0 URL: http://viewmorepics.myspace.com/index.cfm?fuseaction=user.editAlbumPhotos&albumID=1300094 Vendor: Mozilla Version: 3.0.13 This report also contains technical information about the state of the application when it crashed.
Oksana, raising your temper and screaming "it needs to be FIXED!!" in here is not going to get your solution. Yes, It is much appreciated that you are assisting your time and effort in helping us debug this problem. But as you can see, attaching a bunch of signatures isnt going to solve this issue alone. What we really need is a steady, reproducible scenario, where developers can hook in debugging and watch the crash take place. A reduced testcase would be a big help. I know you mentioned its hard to reproduce this regularly, but as clint mentioned earlier, we're here trying to work together to solve the same problem. Your efforts are important; just realize people work better together when they aren't feeling pressured or yelled at.
Please also download and install the new Flash version 10.0.32.18 which has been released last Friday if you haven't done it already. Eventually things have been changed: http://get.adobe.com/de/flashplayer/
Please clarify: you don't need the crash reports I'm getting and have been posting here? I also noted that some of them do not get sent to you and not registering in the "about:crashes" page.. I just reproduced again yesterday with the new version 3.5.2. I was under the impression that you can read from the crash report what happened, when, what web page caused it to crash and so on. If this is not the case, then why have them? I wasn't yelling at all. I'm just trying to help. The steps are listed in the description of this ticket. Steps: 1. Start Firefox, open multiple tabs (yahoo mail, google news, etc) 2. Go to Myspace page: myspace.com/ksenia_vesennaya 3. Hit play on Myspace music player (play list) or photo slide show Note: the more songs you play, the worse the CPU usage gets Result: Firefox hags taking up too much memory and CPU to do anything else Example: Opening this bug after playing 3 songs on myspace in another tab took 2 minutes Here is the crash report from August 7, 2009 Add-ons: {CF40ACC5-E1BB-4aff-AC72-04C2F616BCA7}:1.5.2.35, {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}:6.0.14,{635abd67- 4fe9-1b23-4f01-e679fa7484c1}:1.6.5.200812101546,{972ce4c6- 7e08-4474-a285-3208198ce6fd}:3.5.2 BuildID: 20090729225027 CrashTime: 1249697538 Email: kvartirka@yahoo.com InstallTime: 1249591243 ProductName: Firefox SecondsSinceLastCrash: 172726 StartupTime: 1249690579 Theme: classic/1.0 Throttleable: 1 URL: http://www.myspace.com/ksenia_vesennaya Vendor: Mozilla Version: 3.5.2 This report also contains technical information about the state of the application when it crashed. This report was not sent to Mozilla because of unknown issue. Said "There was a problem sending this report" - the feedback from the browser window. Above is a copy of the details.
Oksana, this crash is mostly related to the Flash plugin. Have you installed the new version which has been released a short while ago? I mentioned it in comment 38. Crash reports are helpful but as long as they are not send to our server you do not have to add more of those local data. Further I hope that resending of not submitted crash reports will work soon. Meanwhile please try the newest Flash versions which has a couple of bug fixes. Further I think it's a good idea to also CC Michelle from the Adobe team.
Ok, just installed new flash player (second time since this ticket got opened). We'll report back ... I don't know how to CC Michelle as I don't know anyone on anyone's team except for Tim and Stephen in QA.
thank you for retesting these tests with the new player. Also, there's already a few adobe contacts on this thread, so any further investigation you find will be helpful with the latest version of flash. i do recommend running no other addons or plugins (except for flash), this way we can eliminate any other noise to the problem.
The site: http://www.myspace.com/ksenia_vesennaya Has a very wild memory behavior. It is probably that fast switching album with the surrounding lights. It is taking almost all virtual memory and when it is almost exhausted, then the memory usage suddenly drops to initial level. So, it is capable of cleaning up the memory, but somehow it is not doing that on time. The 2 minutes delay Oksana is reporting, is because all other memory is swapped out. Explanation for Oksana. The flash application is taking huge amounts of memory. When the computer can not hold in RAM (the chips) anymore it will save the memory to disk. Also memory of other programs, currently not running, are saved to disk. If then, you start doing something else, it may take 2 minutes to get all the memory on the right place again. There is no need for clicking anything to see the memory behavior. An experiment would be to keep the page open for a few hours, to see if it can crash on it. The memory behavior on IE8 is similar.
Lucas, thank you very much for the investigations. And you are right. The memory increasing happens over time. That way I haven't recognized this problem. Now I run Shiretoko with the above mentioned website open for about half an hour and it crashed for me too. I'm building Shiretoko from source right now and will try to get the crash into the debugger later today. Meanwhile I will attach a minimized webpage which references the gallery player which is causing this problem.
The stack really looks like that the crash is a result of the Flash player. I have installed the new version 10 r32. (9c4.c88): Access violation - code c0000005 (first chance) First chance exceptions are reported before any exception handling. This exception may be expected and handled. eax=00000000 ebx=00000004 ecx=1dd69060 edx=00000000 esi=00000000 edi=00000004 eip=09c583c6 esp=0012e704 ebp=11c8f4a0 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00250246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll - NPSWF32+0x83c6: 09c583c6 8b16 mov edx,dword ptr [esi] ds:0023:00000000=???????? 0:000> kp ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 0012e7ac 00290029 NPSWF32+0x83c6 0012e7ec 09c55458 xpcom_core!nsCOMPtr<nsISupportsWeakReference>::assign_assuming_AddRef(class nsISupportsWeakReference * newPtr = <Memory access error>)+0x59 [c:\mozilla\obj\shiretoko\dist\include\xpcom\nscomptr.h @ 496] 0012e8a4 09cc7d25 NPSWF32+0x5458 00000000 00000000 NPSWF32+0x77d25 Michelle, could the Adobe team have a look at this bug please? The only thing you would have to do is to open the minimized web page and leave the browser open for about 20-30 minutes. Thanks in advance!
A slightly different stack: (c9c.568): Guard page violation - code 80000001 (first chance) (c9c.568): Access violation - code c0000005 (first chance) First chance exceptions are reported before any exception handling. This exception may be expected and handled. eax=00000000 ebx=00000004 ecx=193bb060 edx=00000000 esi=00000000 edi=00000004 eip=100083c6 esp=0012eb74 ebp=03d359e0 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00250246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll - NPSWF32+0x83c6: 100083c6 8b16 mov edx,dword ptr [esi] ds:0023:00000000=???????? 0:000> kp ChildEBP RetAddr WARNING: Stack unwind information not available. Following frames may be wrong. 0012ec44 100052f1 NPSWF32+0x83c6 0012ec5c 10005458 NPSWF32+0x52f1 0012ed28 1022f102 NPSWF32+0x5458 00000000 00000000 NPSWF32!native_ShockwaveFlash_TCallLabel+0xf3dcc
Thank you, Lucas.. I didn't realize that you were expecting the crash to happen immediately after viewing the page... looks like we're making progress. I have the following to report: I have installed the latest flash player (10,0,32,18) and had another crash since then. This was after I uploaded a video to Youtube. The crash report did not get sent to Mozilla.. Question: Is there an existing bug for the crash reports not being sent to Mozilla? If so, can I have a bug #? I'd like to track it and get an idea when it will be fixed.
(In reply to comment #48) > I have installed the latest flash player (10,0,32,18) and had another crash > since then. This was after I uploaded a video to Youtube. The crash report did > not get sent to Mozilla.. For now we don't need any more comments which mention a crash. We have collected enough data now. Thanks Oksana. > Question: Is there an existing bug for the crash reports not being sent to > Mozilla? If so, can I have a bug #? I'd like to track it and get an idea when > it will be fixed. I have filed bug 509560.
I cannot reproduce this at all on my Window XP SP3 testing machine. FF 3.5.2 Flash Player 10.0.32.18. I do see a very high memory footprint here with that slide show. Maybe I need to try on a system with lower memory?
Okay I reproduced a crash at a different address "NPSWF32.dll@0x50cdd". Playing the audio and while watching the playback of the photos seems to trigger it. I'll log a bug here at Adobe. I wish i could say for certain if its related but I cannot.
Charles, with my last run I need 3 cycles. The slide show filled-up my memory 3 times. Between it dropped back to normal memory usage. After the 3rd run (~20 minutes) it crashed when I clicked clicked around in the UI.
FYI - I switched to IE 7.0.6 while you are fixing this and bug #508481. Firefox (3.5) is unusable for me at this point.
Oksana, the problem is in flash. When I load your page in IE, I see the same problematic behavior. Lucas
Yes, indeed (hence the title of this bug), and IE is not doing a perfect job either, but it's handing flash much better than Firefox.
WFM - I have no performance problem with flash Version: 10.0.32.18 and Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.3a1pre) Gecko/20090905 Minefield/3.7a1pre (.NET CLR 3.5.30729) on a dell latitude d531
(In reply to comment #17) > Crash with scrolling in Flash is moved to: > > bug 502648 > > Signature: NPSWF32.dll@0x50abd I am trying to view this bug as I have a similar problem with flash crashing my firefox, the crash happens in both 3.0.13 and 3.5.3 running the latest version of the flash plugin. However the bug says access denied, so I can't continue researching this issue.
(In reply to comment #57) > I am trying to view this bug as I have a similar problem with flash crashing my > firefox, the crash happens in both 3.0.13 and 3.5.3 running the latest version > of the flash plugin. > > However the bug says access denied, so I can't continue researching this issue. That means the bug is security related and the bug won't be opened for public viewing until it has been fixed and I believe a version including the fix is released.
(In reply to comment #58) > I believe a version including the fix is released. Sorry for the bugspam but that might be worded wrong. I meant to write it as, I believe also until a version including the fix is released.
Philip, I have added you to bug 502648. The security flag on 502648 is probably a mistake.
Strange...I cannot reproduce this now. Maybe the media for the slide show was improved?
Hello Charles, If you cannot reproduce it, this would be due to the media in the slide show being changed (decreased in number) rather than improved. I also down sized the play list. It now only has 2 songs. I waited for 2 months before making any changes to this page, but since this is my current profile the changes would be inevitable.. sorry if this leaves you without the test case, but it looks like it is well documented up to this point...
Hi Oksana, I would love to nail this one down so if it comes back for you let me know. Crashing issues can sometimes be fixed by other changes. I'd prefer to reproduce it so we can fix it. I'm happy to look at your pictures all day but still need the crash :)
Hi Charles, thanks for revisiting this. But I have not used Mozilla since August. I switched to IE and Chrome. They seemed to handle the flash content just fine. This bug is also depends on #509560 which looks like it is still "new" and "open", so I don't think it makes sense for me to test again if the crash reports don't get sent. So let me know how I can help. and you are too kind :)
I have also trouble with some Flash ad's on some pages. On mail of Yahoo, I have a Heineken ad in Dutch, that eats memory. If I keep Firefox open, when that ad is displayed, I get the a typical eaten memory behavior for my PC (It recovers after lots of hard disk access and time). Is there an easy way to isolate such ad for further investigation? Anyways, I get the impression that the garbage collection of Flash could be improved. Lucas
Lucas, what happens when you save as complete web page? Gets the full ad downloaded to your disk or only the player which will load remote content itself? If it is the former case we should be lucky to create a minimized testcase which could help us for further investigations. I have checked all the ads we get in Germany but none of those shows a similar behavior. Would be great if you could come up with at least a testcase.
After some reloads, I have the ad now on my screen. I will try to save it, but I doubt it will work, because these things are selected from a pool of ad's. Maybe I can get it with Firebug. Any other suggestion how to isolate this? It would be great if there is some kind of plugin for this. Lucas
Finally, I got it isolated. When I monitor memory usage, I see it growing, although sometimes it stabilizes and goes down again. However, it keeps setting new memory record, when you long enough. It also takes 100% CPU, so maybe, the Garbage Collector doesn't get time. Lucas
Opening the testcase doesn't show me any abnormal behavior. The memory stays nearly constant and doesn't increase/decrease. Just to confirm you are seeing the Heineken advertisement and it happens for you by just open the attachment on Windows?
Yes, I see this behavior when I open the ad only. I suggest to see the ad, with a fresh started Firefox. Is use FF 3.5, Windows XP and latest Flash. I am quite sure (99%) that this is the ad, that made my computer memory hungry, when I left it for a few hours. Taking minutes to get everything swapped in again. I suggest, to open the ad in your browser when you go for lunch. Other suggestion, is to open it in 10 tabs (I have not tried that yet). Lucas
Did the ad take 100% CPU on your computer (my computer is a little bit outdated now). Maybe, due to the high CPU load, the garbage collector does not got enough time. On a faster computer, it might get under the 100% CPU and the GC does get time.
It's around 40% cpu load but definitely not 100% on my box. The memory usage with one tab open isn't more than 90MB. There is a increasing while loading the testcase but it's constant afterward. I believe you have the latest version of Flash installed?
Yes, I have the latest flash. Maybe, the problem is with 100% CPU load. I will try another ad (with animation), and loading it 10 times to see if I get similar behavior. Note, it might take a while, before the memory increases again.
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
Version: 1.9.0 Branch → unspecified
Crash Signature: [@ NPSWF32.dll@0x1b9cf9]
Reporter, are you able to reproduce that crash? Can you provide a recent crash report?
there were significant changes to the garbage collection in Flash Player 10.3. it's quite possible this issue is no longer a problem for 10.3+...
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → INCOMPLETE
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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