509197 - unable to open

Status: VERIFIED INVALID

(Thunderbird :: Message Compose Window, defect)

Description

[Sandy]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; Trobat; GTB6; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 2.0.50727)
Build Identifier: 2.0.0.22

After doing a scan with Spybot and finding several nasties whihc I removed I then went to try to open Thunderbird and could not.  I did as has been suggested in some reports and removed Thunderbird and reinstalled, as above but it will still not open. I am not very knowledgeable with computer - just sit down and use it and I don't know were to go from here.  I have all my work files and addresses which I need to access.  I have done daily back-ups so can recall them if I can get Thunderbird to open.  PLEASE HELP

Reproducible: Always

Comment 1

[WADA:World Anti-bad-Duping Agency]

bugzilla.mozilla.org is not support forum. B.M.O is bug reporting/tracking system for developers. If you need help, ask for help at appropriate place such as MozillaZine forum( http://forums.mozillazine.org/ ), please.

Comment 2

[Wayne Mery (:wsmwk)]

see http://en-us.www.mozillamessaging.com/en-US/support/
=> invalid

Comment 3

[Magnus Melin [:mkmelin] (away, back June 30)]

I'd recommend reinstalling into another empty folder.