Closed Bug 513614 Opened 16 years ago Closed 16 years ago

KB Article: Crash when closing a Gmail tab

Categories

(support.mozilla.org :: Knowledge Base Articles, task, P1)

Product:
support.mozilla.org
Component:
Knowledge Base Articles
Type:
task

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: cilias, Assigned: bbayles)

References

(
URL
)

Details

UserCallWinProcCheckWow is now among the top 5 Firefox 3.5.x crashes since the release of Firefox 3.5. We need an article for it. The crash bug is bug 501429
Draft up, review? Will dig a bit more, but it looks like malware and/or plugins are the most likely suspects here.
Assignee: nobody → bbayles
URL: http://support.mozilla.com/kb/Crash+w...
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
I think we can add steps to disable the Google Talk plugin (from bug 501429 comment 9). (I assume you just copied the text from PR MD SEND)
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Bo, any update on this?
Right now (before I just edited it), this article says to disable Google Talk. It looks like the other bug says it could still be other plugins or malware. I changed the article and am marking it fixed. I mention Google Talk, but link off to the Troubleshooting Plugins and malware articles. The original part is commented out, so easy to restore. Marking FIXED.
Status: REOPENED → RESOLVED
Closed: 16 years ago → 16 years ago
Resolution: --- → FIXED
Ahh, looks like Cheng edited the article shortly after my review.
Moved to KB at: Sat 19 of Sep, 2009 14:24 EST
Status: RESOLVED → VERIFIED
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