KB Article: Crash when closing a Gmail tab

VERIFIED FIXED

Status

support.mozilla.org
Knowledge Base Articles
P1
major
VERIFIED FIXED
9 years ago
8 years ago

People

(Reporter: cilias, Assigned: Bo)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

9 years ago
UserCallWinProcCheckWow is now among the top 5 Firefox 3.5.x crashes since the release of Firefox 3.5. We need an article for it.
The crash bug is bug 501429
(Assignee)

Comment 1

9 years ago
Draft up, review?

Will dig a bit more, but it looks like malware and/or plugins are the most likely suspects here.
Assignee: nobody → bbayles
Status: NEW → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → FIXED
(Reporter)

Comment 2

9 years ago
I think we can add steps to disable the Google Talk plugin (from bug 501429 comment 9).

(I assume you just copied the text from PR MD SEND)
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
(Reporter)

Comment 3

9 years ago
Bo, any update on this?
(Assignee)

Comment 4

9 years ago
Right now (before I just edited it), this article says to disable Google Talk. It looks like the other bug says it could still be other plugins or malware.

I changed the article and am marking it fixed. I mention Google Talk, but link off to the Troubleshooting Plugins and malware articles. The original part is commented out, so easy to restore.

Marking FIXED.
Status: REOPENED → RESOLVED
Last Resolved: 9 years ago9 years ago
Resolution: --- → FIXED
(Reporter)

Comment 5

9 years ago
Ahh, looks like Cheng edited the article shortly after my review.
(Reporter)

Comment 6

9 years ago
Moved to KB at:
Sat 19 of Sep, 2009 14:24 EST
Status: RESOLVED → VERIFIED
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