mails boxes desappeared when AVG detachs virus

RESOLVED INCOMPLETE

Status

Thunderbird
General
--
minor
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: Marcos Brodsky, Unassigned)

Tracking

(Depends on: 1 bug)

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2009-10-23)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; FDM)
Build Identifier: version 2.0.0.22 (20090605)

main boxes and mails headers desapeared

Reproducible: Sometimes

Steps to Reproduce:
1.send yourselve a mail virus but not in attachement (this is the point) 
2.send the "intruder" to the vault
3.Then you will se that the baby and the water of the bathing whent toghether to the waste.{{(:-(]
Actual Results:  
A received a virus in the main avg reported then I moved the intruder virus or downloader token, cookie or whatsoever it was I moved to the virus vault. All the mail boxes deseapered as well as the mails, I new fron previus version that I thougt that I have nothink to loose. Just to install again the same version on the defalts (never move the defaults beware!)and use the defalt theme as well.

Expected Results:  
Every think OK!

No Idea I just think that the AVG 8.5 is to aggresive  perhaps some times overkilling. I don{t know if sombody else uses the same as me or reported such ugly result but is 100% recoverable and for the elders of thunderbird negligible.
A satisfied User since TB 1.5
Marcos, in yours options (Tool-->Options, tab Security-->Antivirus) enable property "Allow antivirus clients to quarantine individual incoming messages" and then close TB. Go to your AVG control panel and restore the mailbox that is sure quarantined.
Restart TB and all should be fine.
Depends on: 507090
Group: core-security
Marcos, any news about comment #1?
Whiteboard: closeme 2009-10-23
RESO INCO per lack of response to last comment. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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