516936 - [autoconfiguration] After error message "Username or password invalid", password field is not enabled and focussed to correct it (is disabled)

Status: RESOLVED FIXED

(Thunderbird :: Account Manager, defect)

Description

[Thomas D. (:thomas8)]

Quick setup of new account, use bad password, get error message "password or user name invalid", but user cannot fix the password immediately because password field is disabled. User is forced to find "Start Over", which is not what he wants, just wants to fix password. In this situation, password input box should be enabled and focussed, probably with old password selected, too.

Comment 1

[Thomas D. (:thomas8)]

A bad variant of this bug is this:
- when there's anything wrong with the settings ("Shredder failed to find the settings for your email account")
- we show password field with white background (looks enabled)
- user want's to retype password just in case

actual
- password field is disabled (though it looks enabled! white bg)
- user needs to find "Start Over" button (cumbersome)
- "Start over" may not even be required if it's just a typo in the password, or in the email address
- user might have done manual changes in server settings section which he will lose on start over (bad)

My feeling is that this whole disabling of elements in the dialogue was a nice try to guide the user visually, and it IS nice when everything works first time, but if it doesn't, the userexp is bad. I think this might be better:
- get rid of start over button
- leave all fields enabled all the time (they could be technically enabled even if they look disabled)
- visually point out the currently focussed field that needs input (bold border, different background color, "your input here"-icon, or similar attention getting css)

Comment 2

[Ben Bucksch (:BenB)]

The password field is no longer disabled. Fixed by bug 549045.