AAQ form doesn't detect OS/Fx version details for users of nightly builds

RESOLVED WONTFIX

Status

support.mozilla.org
Forum
P1
major
RESOLVED WONTFIX
9 years ago
9 years ago

People

(Reporter: djst, Assigned: jsocol)

Tracking

unspecified
1.4.2

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: aaq)

Attachments

(1 attachment)

(Reporter)

Description

9 years ago
It appears that the new AAQ form doesn't properly detect installed plugins and version of Firefox and OS. See screenshot.
(Reporter)

Comment 1

9 years ago
Created attachment 403728 [details]
Fails to detect anything about plugins or UA string
(Reporter)

Updated

9 years ago
Whiteboard: aaq
And your user-agent is?  Are you using Namaroko?
(Reporter)

Comment 3

9 years ago
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.3a1pre) Gecko/20090929 Minefield/3.7a1pre

It should be able to detect my OS and plugins regardless, no?
(In reply to comment #3)
> Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.3a1pre) Gecko/20090929
> Minefield/3.7a1pre
> 
> It should be able to detect my OS and plugins regardless, no?

It does, and prints it out in the actual forums posts, just not in the AAQ form; I was confused by this as well, and filed bug 517310.

See the decision made the James and Cheng in https://bugzilla.mozilla.org/show_bug.cgi?id=517310#c2.
(Reporter)

Comment 5

9 years ago
That decision confuses me. Why aren't we filling the info we can extract from the UA and plugins? Regardless of version of Firefox/Minefield/etc, we should be able to detect running plugins.
(Assignee)

Comment 6

9 years ago
We looked at data from Omniture and less than 1% of all hits are even potentially using pre-release builds (Omniture doesn't identify them very reliably, either).

(I'd be interested to know how many threads are started by users running pre-release versions, maybe Cheng can help with that metric. My hypothesis is that it's far less than 1%.)

Based on that, we decided that keeping the detection up to date with all possible UAs wasn't worth it.

Either way, we can refactor to avoid the isFirefox() check or decide to keep update the detection for all major UAs, but I think it's a very low priority based on the Omniture data.
(Assignee)

Updated

9 years ago
Summary: AAQ form doesn't detect OS/Fx version details → AAQ form doesn't detect OS/Fx version details for Beta
(Assignee)

Updated

9 years ago
Summary: AAQ form doesn't detect OS/Fx version details for Beta → AAQ form doesn't detect OS/Fx version details for users of nightly builds
Target Milestone: 1.4.1 → 1.4.2
(Reporter)

Comment 7

9 years ago
Did we have plugins+UA detection for nightly builds before, or have we never had it? If we had it before, I'd be interested to hear why we had to remove it. It we've never had it, I'm fine with keeping it that way (and WONTFIX this bug).
(Reporter)

Comment 8

9 years ago
We always get the UA string in the resulting post -- we just don't auto-guess in the form for people not running Firefox. After getting this clarified in today's sumodev meeting, I am wontfixing this. Thanks all and sorry for the waste of time here!
Status: NEW → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → WONTFIX
Assigning to James for historical reasons :)
Assignee: nobody → james
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