520064 - My clients haven't synced in weeks

Status: RESOLVED DUPLICATE of bug 531005

(Cloud Services :: General, defect, P2)

Description

[Wil Clouser [:clouserw]]

I've noticed my bookmarks not showing up across my clients, and right clicking on the weave icon tells me the last update happened weeks ago.  I don't know what the problem is, but I'm attaching a log from one of the clients, although they all appear to be failing.

Using nightlies with Weave 0.7.

Comment 1

[Wil Clouser [:clouserw]]

Attachment: sync log

Comment 2

[Ed Lee :Mardak]

Seems like you're able to log in, so the passphrase matches the keys on the server, but somehow you have some otherly-encrypted data on the server as well.

What if you do this in Error Console then sync ~10 seconds later?
Components.utils.import("resource://weave/service.js");Weave.Service.wipeServer()

Comment 3

[Wil Clouser [:clouserw]]

That says it wiped everything on the server and started over.  It took long enough to sync that I got an unresponsive script popup.  However; it did fix the problem and I'm syncing again.

Comment 4

[Phil Sumner]

I experienced the same problems myself - sync did nothing - no activity in the activity log, manual sync stuck on the "initialising sync engine" stage.  I believe since the upgrade to 0.7

FF 3.5.3 on Ubuntu Jaunty

Doing the wipeServer line above solved the issue.

Comment 5

[Mike Connor [:mconnor]]

we really need to figure this out.  Phil/Wil, how long have you been using Weave?  Have you ever changed your passphrases?

Comment 6

[Phil Sumner]

User of weave for ~6 months
In that time I would have changed my passphrase but only at the very beginning of my use.

I haven't seen this problem again since my first comment.  I don't have much else I can add :-\

Comment 7

[Wil Clouser [:clouserw]]

I was using weave for probably about the same time and I did not change passphrases.  I can't reproduce since comment 3.

Comment 8

[Mike Connor [:mconnor]]

moving beta blockers to block 1.0 beta

Comment 9

[Ed Lee :Mardak]

Were you using Weave with multiple platforms? Perhaps mobile maemo/wince ones?

Comment 10

[Wil Clouser [:clouserw]]

(In reply to comment #9)
> Were you using Weave with multiple platforms? Perhaps mobile maemo/wince ones?

I was using linux and os x

Comment 11

[Phil Sumner]

> Were you using Weave with multiple platforms? Perhaps mobile maemo/wince ones?

Ubuntu, Windows XP and Windows Vista here

Comment 12

[Mike Connor [:mconnor]]

Per triage earlier, moving this out to 1.0, to see if a clean server state prevents this recurring.