531566 - [IMAP] Another INBOX folder created automatically in gray color

Status: RESOLVED DUPLICATE of bug 491424

(Thunderbird :: Folder and Message Lists, defect)

Description

[Renato S. Yamane]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; pt-BR; rv:1.9.0.14) Gecko/2009091010 Iceweasel/3.0.14 (Debian-3.0.14-1)
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; pt-BR; rv:1.9.1.5) Gecko/20091121 Thunderbird/3.0

Another INBOX folder (with TRASH sub-folder) is created automatically in my IMAP account. This kind of problem not happening on Thunderbird 3 Beta3.

I tried remove it, but it is created again.
See image attached.

Reproducible: Always

Comment 1

[Renato S. Yamane]

Attachment: image file to see the problem

Comment 2

[WADA:World Anti-bad-Duping Agency]

Same problem as Bug 491424?

Comment 3

[Renato S. Yamane]

How can I know?
I don't created any folder, and don't change any default config.

Comment 4

[Ludovic Hirlimann [:Usul]]

Renato can you log imap on your installation (see bug https://wiki.mozilla.org/MailNews:Logging) ?

Comment 5

[Renato S. Yamane]

Attachment: imap log

Here is the imap log.
The problem is on "bomber" account.

Comment 6

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #5)
> imap log

> SendData: 2 namespace
> CreateNewLineFromSocket: * NAMESPACE (("INBOX." ".")) NIL NIL
> CreateNewLineFromSocket: 2 OK Namespace completed.
>
> SendData: 3 lsub "" "INBOX.*"
> CreateNewLineFromSocket: * LSUB () "." "INBOX._&AMk- spam"
> CreateNewLineFromSocket: * LSUB () "." "INBOX._N&AOM-o &AOk- spam"
> CreateNewLineFromSocket: * LSUB () "." "INBOX.!Lixo Eletr&APQ-nico"
> CreateNewLineFromSocket: * LSUB () "." "INBOX.Trash"
> CreateNewLineFromSocket: * LSUB () "." "INBOX.Itens Enviados"
> CreateNewLineFromSocket: * LSUB () "." "INBOX.Rascunhos"
> CreateNewLineFromSocket: * LSUB () "." "INBOX.Archives"
> CreateNewLineFromSocket: * LSUB () "." "INBOX.Entrada.Lixeira"
> CreateNewLineFromSocket: 3 OK Lsub completed.
>
> SendData: 5 list "" "INBOX.Entrada/Lixeira"
> CreateNewLineFromSocket: 5 OK List completed.
> SendData: 6 create "INBOX.Entrada.Lixeira"
> CreateNewLineFromSocket: 6 NO [ALREADYEXISTS] Mailbox exists.

(i)   namespace = "INBOX."
(ii)  trash folder at IMAP server is INBOX.Trash
      - Entrada is localized name of Inbox by Thunderbird
      - Lixeira(==Trash) under root-level Entrada(==Inbox) is
        localized name by Tb
(iii) Tb requested;
      - 5 list "" "INBOX.Entrada/Lixeira"
      - 6 create  "INBOX.Entrada.Lixeira"

It looks problem of Bug 491424 with localized name(Lixeira) for Trash.

> don't change any default config.

What is set in trash_folder_name? Entrada/Lixeira? How did you set it?
AFAIK, trash_folder_name = Trash(or Lixeira) is initially set by Tb.
> mail.server.serverN.trash_folder_name = Entrada/Lixeira

Will next be a workaround?
Set it via config editor, delete INBOX.Entrada.Lixeira, and restart Tb.
> mail.server.serverN.trash_folder_name = Trash

Comment 7

[WADA:World Anti-bad-Duping Agency]

> Build Identifier: Mozilla/5.0 (X11; U; Linux i686; pt-BR; rv:1.9.1.5)
> Gecko/20091121 Thunderbird/3.0

Check with en-US build first, in order to avoid confusion by both you and Tb, due to Tb's localized name.

Comment 8

[Renato S. Yamane]

Attachment: image to check trash folder

> What is set in trash_folder_name? Entrada/Lixeira? How did you set it?
> AFAIK, trash_folder_name = Trash(or Lixeira) is initially set by Tb

I don't change it. It's set to "Trash" (Lixeira).
I click on combobox and did a screenshot.
See attached.

> Will next be a workaround?
> Set it via config editor, delete INBOX.Entrada.Lixeira, and restart Tb.

Yes, it works!

Comment 9

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #8)
> I don't change it. It's set to "Trash" (Lixeira).
> I click on combobox and did a screenshot.

However, "Entrada -> Lexeira" is highlighted in the screenshot.
It inidicates that non-localized "Inbox/Trash" or localized "Entrada/Lexeira" is set in trash_folder_name. And, as Tb requested 5 list "" "INBOX.Entrada/Lixeira" and 6 create "INBOX.Entrada.Lixeira", I can't imagine other than next case. (i.e. You selected "Entrada -> Lexeira" at the UI) 
> mail.server.serverN.trash_folder_name = Entrada/Lixeira

Have you checked mail.server.serverN.trash_folder_name?
What was set when problem occurred?
What was set before you chnaged it to "Trash"?

Comment 10

[Renato S. Yamane]

(In reply to comment #9)
> However, "Entrada -> Lexeira" is highlighted in the screenshot.

Yes, I put the mouse over "Lixeira" just to you see where it is.
But I never change it.

> Have you checked mail.server.serverN.trash_folder_name?

I can't find any .trash (or .lixeira) on Config Edit.

> What was set when problem occurred?

I don't checked before :-(

> What was set before you chnaged it to "Trash"?

I dont find any entrie initialized with mail.server and finished with .trash (or .lixeira)

Regards,
Renato

Comment 11

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #10)
> > Have you checked mail.server.serverN.trash_folder_name?
> I can't find any .trash (or .lixeira) on Config Edit.

If no mail.server.serverN.trash_folder_name, Tb uses "Trash" as trash folder name.
It sounds that phenomenon is different between no mail.server.serverN.trash_folder_name case and mail.server.serverN.trash_folder_name=Trash case.

Anyway, confirming based on log data.

Comment 12

[Erik M Jacobs]

So this appears to be somewhat similar to Bug 491424.  I'm experiencing this issue as well since upgrading to:

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9)
Gecko/20100317
Lightning/1.0b2pre 
Thunderbird/3.0.4

I tried to re-create this issue by deleting IMAP accounts and their local files within my profile as best I could.  Creating a new IMAP account, I found that mysteriously even after many hours of things working great and never touching the trash folder settings, an INBOX/Trash folder was created and prefs.js showed it appropriately.

I've modified prefs.js to remove "INBOX/" from mail.server.serverN.trash_folder_name and deleted the offending folder from the IMAP folder tree (Thunderbird seems to not handle that delete well despite "emptying" the trash -- I had to use a webmail client).  We'll see how long it can go before the INBOX/Trash folder is created again.

It seems that this bug is somehow related to the "picker" for selecting the trash folder when using IMAP accounts -- but can still crop up even if you never touch the picker.

Comment 13

[Stefan Horning]

Same issue here. Even after removing all thunderbird settings and removing INBOX.Trash from the server, it came back the next time Thunderbird was started after the initial setup.

Comment 14

[Stefan Horning]

My Versions:
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.7) 
Gecko/20100720 
Lightning/1.0b2 
Thunderbird/3.1.1

Comment 15

[Wayne Mery (:wsmwk)]

Anyone still see this issue?

Stefan reported to me some months ago "not in the version of Thunderbird [52.6.0] I am currently using at least."

Comment 16

[Erik M Jacobs]

I no longer use Thunderbird.

Comment 17

[Renato S. Yamane]

After 9 years, I also no longer using Thunderbird.

Comment 18

[Wayne Mery (:wsmwk)]

Thanks for the feedback. 
This should be fixed by bug 534942

Comment 19

[Wayne Mery (:wsmwk)]

This is bug 491424, so wrong bug in comment 18.

Comment 20

[Jorg K (CEST = GMT+2)]

Should be fixed in TB 60 ESR now available at www.thunderbird.net.