Closed
Bug 53391
Opened 24 years ago
Closed 24 years ago
System-wide freeze on startup [@ NQD - nsMacMessagePump::DoMouseMove]
Categories
(SeaMonkey :: UI Design, defect, P1)
Tracking
(Not tracked)
VERIFIED
WORKSFORME
People
(Reporter: trudelle, Assigned: talkback)
Details
(Keywords: crash, platform-parity, topcrash, Whiteboard: [need info][dogfood+][nsbeta3+][nsbeta3++][PDTP1][NO ETA]Can't repro)
Crash Data
Installed today's verification build.
Launch
Select existing profile, or create new one.
Dismiss Profile Manager.
Expected : normal launch
Observed
System freeze, cursor stops, keyboard totally unresponsive, can't get into debugger.
Reproducible 100%, 4 times in a row. tried deleting all NS/Moz prefs & profiles.
Comment 1•24 years ago
|
||
i cannot repro this using 2000.09.20.08 opt comm bits...then again, i'm on Mac
OS 9.0. i'll doublecheck this on another 8.6 box...
Reporter | ||
Comment 2•24 years ago
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I reproduced two more times, getting rid of plugins to no avail. Moz bits
launched first time.
Comment 4•24 years ago
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okay, i confirm this on 8.6 --like peter, this occurred with an existing
profile, a new profile, and a clean install. stacktrace is minimal, alas:
Incident ID 17743101
Trigger Time 2000-09-20 13:30:32
Email Address sairuh@netscape.com
User Comments crash on startup 8.6
Build ID 2000092008
Product ID Netscape6
Platform ID MacOS
Stack Trace
NQD + 0x17f58 (0x0e00c278)
nsMacMessagePump::DoMouseMove() [nsMacMessagePump.cpp, line 759]
nsMacMessagePump::DoIdle() [nsMacMessagePump.cpp, line 906]
nsMacMessagePump::DispatchEvent() [nsMacMessagePump.cpp, line 413]
nsMacMessagePump::DoMessagePump() [nsMacMessagePump.cpp, line 252]
nsAppShell::Run() [nsAppShell.cpp, line 110]
nsAppShellService::Run() [nsAppShellService.cpp, line 406]
Netscape 6 + 0x3f48 (0x0df974d8)
Netscape 6 + 0x4ae0 (0x0df98070)
Netscape 6 + 0x1a1a4 (0x0dfad734)
Comment 5•24 years ago
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reproduced trying to migrate a profile also - lab 8.6 machine
Comment 6•24 years ago
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I got the same crash in 2000-09-20-08 Mac build with System 9.0.
Stack trace #17744218
Trigger Type: Program Crash
Trigger Reason: PowerPC unmapped memory exception
Call Stack: (Signature = NQD + 0x19590 (0x1fe64d30) e65b08bc)
NQD + 0x19590 (0x1fe64d30)
nsMacMessagePump::DoMouseMove() [nsMacMessagePump.cpp, line 759]
nsMacMessagePump::DoIdle() [nsMacMessagePump.cpp, line 906]
nsMacMessagePump::DispatchEvent() [nsMacMessagePump.cpp, line 413]
nsMacMessagePump::DoMessagePump() [nsMacMessagePump.cpp, line 252]
nsAppShell::Run() [nsAppShell.cpp, line 110]
nsAppShellService::Run() [nsAppShellService.cpp, line 406]
Netscape 6 + 0x3f48 (0x1f3e94d8)
Netscape 6 + 0x4ae0 (0x1f3ea070)
Netscape 6 + 0x1a1a4 (0x1f3ff734)
Comment 7•24 years ago
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i finally got this to occur on my 9.0 box when i installed (using mac blob, not
the installer) today's later mozilla bits, 2000.09.20.13. in fact, it kept
occurring when i tried starting up the earlier 2000.09.20.08 commercial bits.
poot.
Marking as "nsbeta3+".
Paul, yer doomed ...
Assignee: don → pchen
Priority: P3 → P1
Whiteboard: [nsbeta3+]
Comment 9•24 years ago
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are people using the installer or just unstuffing the .sea file?
that might explain the different results. I used the installer today and had no
trouble installing and launching.
Priority: P1 → P3
Whiteboard: [nsbeta3+]
Reporter | ||
Comment 10•24 years ago
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I used the installer for both comm and moz bits, comm freezes every time
(including this afternoon's respin), moz bits work every time.
Comment 11•24 years ago
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Paul, is this related to the "event handling" problem discussed on
seamonkey-internal today between dougt and gagan?
Priority: P3 → P1
Whiteboard: [need info]
Reporter | ||
Comment 12•24 years ago
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My mozilla build from this afternoon ran the first time, but froze thereafter.
Seems to have something to do with profiles, but I'm not sure exactly what.
Very long cycle times for system freezes on my lowly Mac...
Comment 13•24 years ago
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Putting on dogfood-plus radar
Whiteboard: [need info] → [need info][dogfood+]
Comment 14•24 years ago
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Hmmm, re-marking as "nsbeta3+". What happened?
Whiteboard: [need info][dogfood+] → [need info][dogfood+][nsbeta3+]
Comment 15•24 years ago
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hm, peter d'you still experience this with recent builds?
cannot repro this using 2000.09.22.08 comm bits on Mac OS 9.0 (used the non-inst
blob). restart the app a couple of times, create a new profile, too...
Comment 16•24 years ago
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PDT: P1 and ++ priority until we can prove it's infrequent or fixed.
Whiteboard: [need info][dogfood+][nsbeta3+] → [need info][dogfood+][nsbeta3+][nsbeta3++][PDTP1]
Reporter | ||
Comment 17•24 years ago
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I haven't seen it since I wiped everything, and migrated a single profile. I'm
pretty sure the problem had something to do with the profile manager, since it
only crashed after PM came up, which it isn't doing now. I'd call that a
workaround, not a wfm. I'm pretty tired of freezing my system though, and don't
even have it here so it would be good if QA could repro. Did you try with
multiple profiles? Did you try migrating a profile? I used installer.
Comment 18•24 years ago
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Paul, is this a profile manager problem? If so, then re-assign this to the
appropriate component owner?
Comment 19•24 years ago
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cc'ing gbush, profile/installer QAengr Extraordinaire --grace, are you able to
repro this?
Comment 20•24 years ago
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reproduced on this build last week,
had no problems with 8.5.1 or 9.0 on 9/25 builds
waiting for today- will try an 8.6
please make sure registry in Documents folder is being removed. Changes to PM a
few weeks back and besides removing Mozilla Registry in System
Folder:Preferences, this file should be removed also as well as any old
profiles.
Comment 21•24 years ago
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This has been on the talkback topcrash list since last week, adding topcrash
keyword and [@ NQD - nsMacMessagePump::DoMouseMove] for tracking.
Keywords: topcrash
Summary: System-wide freeze on startup → System-wide freeze on startup [@ NQD - nsMacMessagePump::DoMouseMove]
Comment 22•24 years ago
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The only freeze on startup I see is the one for bug 54097. I can always click
out of ns6; I have never gotten to a completely frozen state. This happens on
9/20 and 9/22 nightly builds of NS6, for some reason 9/25 launches fine as does
my optimized commercial build from today.
Comment 23•24 years ago
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ok, I think this one might be different than 54097, however, yesterdays build
(9/25) works for me, whereas 9/20 and 9/22 nightly builds hang. Can QA test 9/25
and possibly 9/26 builds to see if this still occurs?
Comment 24•24 years ago
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Sairuh, we are very close to marking this WORKSFORME. Can you reproduce this???
Whiteboard: [need info][dogfood+][nsbeta3+][nsbeta3++][PDTP1] → [need info][dogfood+][nsbeta3+][nsbeta3++][PDTP1][NO ETA]Can't repro
Comment 25•24 years ago
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i couldn't repro this (either with existing or fresh profiles), but i'm using
2000.09.26.08-branch *mozilla* bits (non-installer blob) on mac os 9.0. (no
commercial bits yet.)
grace/peter, do either of you see this? if not, then this has mysteriously
disappeared...
Comment 26•24 years ago
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I tried 8.5.1/8.6 and 9.0 yesterday on M18 builds - no problem
I tried 8.5.1 and 9.0 today- on M18- haven't seen MN6 for Mac yet
Comment 27•24 years ago
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OK, I'm marking this WORKSFORME until _someone_ else can repro this.
Status: NEW → RESOLVED
Closed: 24 years ago
Resolution: --- → WORKSFORME
Comment 28•24 years ago
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Reopen so I can dup to the correct bug
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Comment 29•24 years ago
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Status: REOPENED → RESOLVED
Closed: 24 years ago → 24 years ago
Resolution: --- → DUPLICATE
Reporter | ||
Comment 31•24 years ago
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I don't see why this was marked as a dup of bug 53472, this was a system-wide
freeze, not a crash. I'm running Macsbug, but was never able to even enter it,
and never got a talkback report either. Also, this happened on the commercial
installed build, and that bug was reported against Moz bits. In any case, I
couldn't reproduce this in today's build, so it appears to have gone away.
reopening to resolve as wfm.
Status: VERIFIED → REOPENED
Resolution: DUPLICATE → ---
Reporter | ||
Comment 32•24 years ago
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unable to repro using today's comm install bits. resolving wfm.
Status: REOPENED → RESOLVED
Closed: 24 years ago → 24 years ago
Resolution: --- → WORKSFORME
Comment 33•24 years ago
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vrfy wfm, using 2000.09.29.11-n6 opt comm branch bits on mac os 9.0.
Status: RESOLVED → VERIFIED
Comment 34•24 years ago
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Moving all the Works For Me bugs to talkback user account for future reference.
Assignee: pchen → talkback
Status: VERIFIED → NEW
Comment 35•24 years ago
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We are gathering all the Resolved and WFM bugs which are happened to be topcrash
bugs and assigning it to talkback. I am marking all of them as RESOLVED WFM.
Status: NEW → RESOLVED
Closed: 24 years ago → 24 years ago
Comment 36•23 years ago
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mass verification of WorksForMe bugs: to find all bugspam pertaining to this,
set your search string to "IfItWorksForSlappyTheSquirrelThenItWFM".
if you think this particular bug is *still* an open issue, please make sure of
the following before reopening:
a. that it's still a problem with ***recent trunk builds*** on the all
appropriate platform[s]
b. provide clear steps to reproduce (unless a good test case is already in the
bug report), making sure it pertains to the original problem (avoid morphing as
much as possible :)
Status: RESOLVED → VERIFIED
Updated•20 years ago
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Product: Core → Mozilla Application Suite
Updated•14 years ago
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Crash Signature: [@ NQD - nsMacMessagePump::DoMouseMove]
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Description
•