536033 - Error getting mail password.

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Andreas Neustifter]

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.7pre) Gecko/20091220 Ubuntu/9.10 (karmic) Shiretoko/3.5.7pre
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.3a1pre) Gecko/20091220 Shredder/3.1a1pre

For a few days now I can not get to my Email servers because the PasswordManager seems to have forgotten the passwords (according to Preferences > Security > Passwords).

The problem is that I'm not asked for the password, instead an alert appears with the message "Error getting mail password.".

This seems to be the same bug as #534589 which is supposedly fixed, but I'm using a newer version than the one mentioned as fixed...

Reproducible: Always

Steps to Reproduce:
1. Open Thunderbird.
2. Enter Masterpassword.
Actual Results:  
Alert "Error getting mail password." for every account.

Expected Results:  
Fetching POP Mail.

The error log is:

Login Manager: Searching for logins matching host: mailbox://pop.gmx.net, formSubmitURL: , httpRealm: mailbox://pop.gmx.net
Login Manager: No alternate nsILoginManagerStorage registered
PwMgr mozStorage: Opening database at /home/astifter/.thunderbird-3.1/rbwigrs2.default/signons.sqlite
PwMgr mozStorage: Initializing Database
PwMgr mozStorage: Creating new statement for query: SELECT * FROM moz_logins WHERE (hostname = :hostname) AND (httpRealm = :httpRealm)
PwMgr mozStorage: _searchLogins: returning 4 logins
Error: Cc['@mozilla.org/login-manager/crypto/SDR;1'] is undefined
Source File: file:///usr/lib/thunderbird-3.1a1pre/components/storage-mozStorage.js
Line: 72
Error: Cc['@mozilla.org/login-manager/crypto/SDR;1'] is undefined
Source File: file:///usr/lib/thunderbird-3.1a1pre/components/storage-mozStorage.js
Line: 72
Pwmgr Prompter: ===== initialized =====
Pwmgr Prompter: ===== promptPassword called() =====
Login Manager: Checking if logins to mailbox://pop.gmx.net can be saved.
PwMgr mozStorage: Getting login saving is enabled for mailbox://pop.gmx.net
PwMgr mozStorage: Creating new statement for query: SELECT hostname FROM moz_disabledHosts WHERE hostname = :hostname
Login Manager: Searching for logins matching host: mailbox://pop.gmx.net, formSubmitURL: null, httpRealm: mailbox://pop.gmx.net

Comment 1

[Andreas Neustifter]

Okay, I did additional tests:

When i remove signon* in the profile folder, and restart Thunderbird, the PasswordManager starts asking me for passwords again. 

But when I enter the Password and check "Use Password Manager ..." then the alert appears immediately after I click okay, no mail is fetched.
When I do not check the "Use Password Manager ..." the password is cached for this session, but when I restart Thunderbird its gone (well, this is expected...).

Comment 2

[Mark Banner (:standard8)]

Where do you download/install Thunderbird 3.1a1pre from? Is this a Linux distribution built package, or one from ftp.mozilla.org?

Comment 3

[Andreas Neustifter]

(In reply to comment #2)
> Where do you download/install Thunderbird 3.1a1pre from? Is this a Linux
> distribution built package, or one from ftp.mozilla.org?

Its the daily build from the launchpad ppa:
http://ppa.launchpad.net/ubuntu-mozilla-daily/ppa/ubuntu

Comment 4

[Gantry York]

I'm not using a password manager at all.

When I start Thunderbird (Shredder 3.1a1pre) it immediately throws up an alert "Error getting mail password".

My Thunderbird is unusable now.

This was working.  There must have been an update that broke it.

Comment 5

[Mark Banner (:standard8)]

(In reply to comment #3)
> (In reply to comment #2)
> > Where do you download/install Thunderbird 3.1a1pre from? Is this a Linux
> > distribution built package, or one from ftp.mozilla.org?
> 
> Its the daily build from the launchpad ppa:
> http://ppa.launchpad.net/ubuntu-mozilla-daily/ppa/ubuntu

The official Thunderbird binary from http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-comm-central-trunk/ has the missing file (cypto-SDR.js) included in the packaging.

As the ubuntu one does not, you should contact the ubuntu maintainers as they need to update their packaging process.

This bug is therefore invalid as it isn't a problem in the mozilla code.

Comment 6

[Andreas Neustifter]

(In reply to comment #5)
> (In reply to comment #3)
> > (In reply to comment #2)
> > > Where do you download/install Thunderbird 3.1a1pre from? Is this a Linux
> > > distribution built package, or one from ftp.mozilla.org?
> > 
> > Its the daily build from the launchpad ppa:
> > http://ppa.launchpad.net/ubuntu-mozilla-daily/ppa/ubuntu
> 
> The official Thunderbird binary from
> http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-comm-central-trunk/
> has the missing file (cypto-SDR.js) included in the packaging.
> 
> As the ubuntu one does not, you should contact the ubuntu maintainers as they
> need to update their packaging process.
> 
> This bug is therefore invalid as it isn't a problem in the mozilla code.

Okay, I have contacted the Ubuntu Mozilla Daily Build Team at https://launchpad.net/~ubuntu-mozilla-daily/+contactuser, I hope this works.

Kudos to the Mark for researching this.