537769 - Bullguard Anti-Spam Extension causes blank main window in Thunderbird 3.0

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

It looks like Bullguard has a similar problem as Kaspersky. It causes blank windows in Thunderbird 3.0

What the user did:
1. started up Thunderbird 3.0 32 bit on Windows 7 64 bit with Bullguard installed

What happened:

Blank windows, see screenshot here:
http://s3.amazonaws.com/satisfaction-production/s3_images/139810/Thunderbird_not_responding_inline.jpg

What the user expected:
Thunderbird 3.0 to start up

Full details:
http://gsfn.us/t/ocup

WORKAROUND:

1. Start Thunderbird in Safe Mode
2. Disable and uninstall Bullguard spamfilter

Comment 1

[Ludovic Hirlimann [:Usul]]

This is at least TICKET #JCU-72365-284 at bullguard.

Comment 2

[Dan Mosedale (:dmosedale, :dmose)]

We need to do _something_ about this for 3.1, marking as blocking.  Ludo, can you ping Bullguard to get more status about that ticket?

Comment 3

[Ludovic Hirlimann [:Usul]]

(In reply to comment #2)
> We need to do _something_ about this for 3.1, marking as blocking.  Ludo, can
> you ping Bullguard to get more status about that ticket?

Done - Will update the bug When I get an answer.

Comment 4

[Ludovic Hirlimann [:Usul]]

And I got the answer :

The issue has been solved. The fix will be implemented by the end of today via the regular program updates.

Comment 5

[Dan Mosedale (:dmosedale, :dmose)]

Great; thanks!