538474 - [WinCE] Update path fails from 3.6B2->RC1

Status: RESOLVED DUPLICATE of bug 527845

(Toolkit :: Application Update, defect)

Description

[Marcia Knous [:marcia]]

Seen while trying to update from B2 to RC1.

1. Factory reset the device so that you have B2 installed. This must be done since uninstall is no longer supported and I test with nightlies.
2. Help->Check for Updates to get the RC1 update.
3. I receive the update offer and apply it, then ask for restart.
4. When it is trying to restart I get a failure. Here are the log results:

AUS:SVC gCanUpdate - testing write access \Program Files\Firefox\update.test
AUS:SVC gCanUpdate - able to update
AUS:SVC readStatusFile - status: failed: 7, path: \Program
Files\Firefox\updates\0\update.status
UTM:SVC TimerManager:registerTimer - id: search-engine-update-timer
UTM:SVC TimerManager:registerTimer - id: places-maintenance-timer

Here is an error that is also in the console:

Error: uncaught exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: file:///Program%20Files/Firefox/components/nsSessionStartup.js :: sss_onWindowOpened :: line 168"  data: no]

Comment 1

[Nick Thomas [:nthomas] (UTC+12)]

What is the failure at step 4 ?

Comment 2

[Robert Strong (they/them - no direct email)]

Please attach the last-update.log from the failed update as well.

Comment 3

[Marcia Knous [:marcia]]

The dialog says: Software update failed. The update could not be installed. Please make sure no other copies of Firefox are running on your computer, and then restart Firefox to try again.

Comment 4

[Marcia Knous [:marcia]]

Attachment: log of software update failure

Comment 5

[Justin Dolske [:Dolske]]

EXECUTE ADD \Program Files\Firefox\browserconfig.properties
remove failed: -1,0 (\Program Files\Firefox\browserconfig.properties)
### execution failed

Huh. Can you verify that this file exists after resetting the device? Can you also see if this problem occurs after reflashing the device from OS image (and not a factory reset)?

Almost sounds like something has the file open and is preventing it from being deleted. Does factory reset + reboot a couple of times also cause the problem?

Comment 6

[Justin Dolske [:Dolske]]

Oh, I wonder if this might be another flavor of bug 527845, the updater fix for that didn't make it in until Beta 3. See if that file is readonly?

Comment 7

[raymond [:retornam] (inactive)]

Attachment: [REPRODUCED] Failed Update Log from 3.6b2 to 3.6RC1

I was able to reproduce this on my tegra running Firefox 3.6b2

Comment 8

[Robert Strong (they/them - no direct email)]

raymond or marcia, can you provide the info requested in comment #6? Thanks

Comment 9

[raymond [:retornam] (inactive)]

The \Program Files\Firefox\browserconfig.properties is not a readonly file on my Tegra

Comment 10

[Marcia Knous [:marcia]]

I just reflashed the machine I was using and the update still fails going from Beta 2->RC1 on the betatest channel following the same STR In Comment 0.

Comment 11

[Robert Strong (they/them - no direct email)]

Marcia / Raymond, can you check the properties of browserconfig.properties? It might be that it has the hidden attribute checked or any other attributes that are different than the other files. I suspect it may be in the image used to install and haven't seen this with nightly builds.

Comment 12

[Marcia Knous [:marcia]]

browserconfig.properties on this machine has only the following item checked: archive. The system box is greyed out and both read only and hidden are unchecked.

Several other files I checked have the same item "archive" item checked as browserconfig.properties and the same items unchecked as in the comment above.

Comment 13

[Robert Strong (they/them - no direct email)]

dolske, is there an easy way for QA to test going from B3 to RC1?

Comment 14

[Justin Dolske [:Dolske]]

On a fresh flash of the 12/03 OS image, I have a browserconfig.properties which is marked both read-only and hidden. So this is the same problem as bug 527845, error messages are the same.

You should be able to uncheck the Read Only attribute on that file before applying the update to make the update run further. [IIRC, there were 2 or 3 read-only files, but I don't remember what they were.

Comment 15

[Justin Dolske [:Dolske]]

Also, fwiw, I had problems getting the RC1 update to download, it would just sit and spin trying to contact the update server. Not sure what's up with that, presumably I'm doing something wrong.

Comment 16

[Robert Strong (they/them - no direct email)]

Not that it matters for app update now but those files shouldn't be marked read-only or hidden. Perhaps a followup bug should be filed to find out what is going on with the packaging / install of the image.

I've had a couple instances where downloading as well as going to pages took rather long which I chalked up to the network (not sure if it is the device's network connection or the actual network).

Comment 17

[Justin Dolske [:Dolske]]

I'm fairly sure the read-onlyness is due to changes made by the OS vendor; the files have also been modified [eg, browserconfig.properties points to a MSN homepage.]

Comment 18

[Robert Strong (they/them - no direct email)]

That makes sense. It might be a good thing to let them know about it.