Closed
Bug 539238
Opened 15 years ago
Closed 15 years ago
Blue Screen after drag and drop folders with subfolders also with subfolders to another folder
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: uwe, Unassigned)
Details
Attachments
(2 files)
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729) Build Identifier: 6.1.7600 When I changed the structure of my Mail-folders, I had to move a lot of folders with mails to another location in the same tree. At first I tried it with one sub-subfolder and just this easy thing needed more time as I thought, as the folder had not many Mails in. Later I decided to drag and drop the whole tree from one folder with subfolders and mails in it and the subfolders had also mails and sub-sub-folders in it and also mail in the sub-sub-folders. This is an operation I could do in the Thunderbird 2 without problems. In the Thunderbird 3 I could not see that something happend. One time the Thunderbird didn't react on any click, and I had to kill him with the taskmanager. Another try ended with a bluescreen from Wondows 7 64-Bit and a restart of the PC. Reproducible: Couldn't Reproduce The machine runs with a Quad Core CPU with 2.6 GHz, 4 GB Ram, Operating System Windows 7 Professional 64 Bit, the structure and files are from Thunderbird 2, last revision.
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Reporter | |
Comment 1•15 years ago
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This minidump-file has been created by Windows 7 during the system-crash described in my bug-message.
Opened log file 'c:\users\timeless\kdbg.txt' 0: kd> lm start end module name fffff800`00bb5000 fffff800`00bbf000 kdcom (deferred) fffff800`02c1a000 fffff800`02c63000 hal (deferred) fffff800`02c63000 fffff800`03240000 nt T (no symbols) fffff880`00c0f000 fffff880`00c53000 mcupdate_GenuineIntel (deferred) fffff880`00c53000 fffff880`00c67000 PSHED (deferred) fffff880`00c67000 fffff880`00cc5000 CLFS (deferred) fffff880`00cc5000 fffff880`00d85000 CI (deferred) fffff880`00d85000 fffff880`00dd1000 fltmgr (deferred) fffff880`00dd1000 fffff880`00dfb000 cdrom (deferred) fffff880`00e00000 fffff880`00e1a000 mountmgr (deferred) fffff880`00e1a000 fffff880`00e44000 ataport (deferred) fffff880`00e44000 fffff880`00e4f000 msahci (deferred) fffff880`00e4f000 fffff880`00e5f000 PCIIDEX (deferred) fffff880`00e5f000 fffff880`00e6a000 amdxata (deferred) fffff880`00e6a000 fffff880`00e7e000 fileinfo (deferred) fffff880`00e7e000 fffff880`00e87000 Null (deferred) fffff880`00e87000 fffff880`00e95000 vga (deferred) fffff880`00e99000 fffff880`00f3d000 Wdf01000 (deferred) fffff880`00f3d000 fffff880`00f4c000 WDFLDR (deferred) fffff880`00f4c000 fffff880`00f7f000 pci (deferred) fffff880`00f7f000 fffff880`00f94000 volmgr (deferred) fffff880`00f94000 fffff880`00ff0000 volmgrx (deferred) fffff880`01000000 fffff880`01015000 partmgr (deferred) fffff880`01015000 fffff880`0101e000 atapi (deferred) fffff880`01020000 fffff880`01154000 sptd (deferred) fffff880`01154000 fffff880`0115d000 WMILIB (deferred) fffff880`0115d000 fffff880`0118c000 SCSIPORT (deferred) fffff880`0118c000 fffff880`011e3000 ACPI (deferred) fffff880`011e3000 fffff880`011ed000 msisadrv (deferred) fffff880`011ed000 fffff880`011fa000 vdrvroot (deferred) fffff880`01200000 fffff880`01230000 CLASSPNP (deferred) fffff880`01247000 fffff880`013ea000 Ntfs T (no symbols) fffff880`01400000 fffff880`0143a000 rdyboost (deferred) fffff880`0143a000 fffff880`01443000 hwpolicy (deferred) fffff880`01443000 fffff880`0147d000 fvevol (deferred) fffff880`0147d000 fffff880`01493000 disk (deferred) fffff880`01499000 fffff880`014f7000 msrpc (deferred) fffff880`014f7000 fffff880`01511000 ksecdd (deferred) fffff880`01511000 fffff880`01584000 cng (deferred) fffff880`01584000 fffff880`01595000 pcw (deferred) fffff880`01595000 fffff880`0159f000 Fs_Rec (deferred) fffff880`0159f000 fffff880`015eb000 volsnap (deferred) fffff880`015f9000 fffff880`01600000 Beep (deferred) fffff880`01600000 fffff880`0162b000 ksecpkg (deferred) fffff880`0162b000 fffff880`01675000 fwpkclnt (deferred) fffff880`01675000 fffff880`01685000 vmstorfl (deferred) fffff880`01685000 fffff880`0168d000 spldr (deferred) fffff880`0168d000 fffff880`01694000 speedfan (deferred) fffff880`0169a000 fffff880`0178c000 ndis (deferred) fffff880`0178c000 fffff880`017ec000 NETIO (deferred) fffff880`017ec000 fffff880`017fe000 mup (deferred) fffff880`01802000 fffff880`019ff000 tcpip (deferred) fffff880`01e00000 fffff880`01e1d000 usbccgp (deferred) fffff880`01e1d000 fffff880`01e2d000 LUsbFilt (deferred) fffff880`01e2d000 fffff880`01e3b000 hidusb (deferred) fffff880`01e3b000 fffff880`01e54000 HIDCLASS (deferred) fffff880`01e54000 fffff880`01e5c080 HIDPARSE (deferred) fffff880`01e5d000 fffff880`01e77c00 usbaudio (deferred) fffff880`01e78000 fffff880`01e8b000 LHidFilt (deferred) fffff880`01e8b000 fffff880`01e98000 mouhid (deferred) fffff880`01e98000 fffff880`01eac000 LMouFilt (deferred) fffff880`01eac000 fffff880`01eb8000 x10ufx2 (deferred) fffff880`01eb8000 fffff880`01ec6000 kbdhid (deferred) fffff880`01ec6000 fffff880`01ed4000 monitor (deferred) fffff880`01eeb000 fffff880`01fdf000 netr28ux (deferred) fffff880`01fdf000 fffff880`01fec000 vwifibus (deferred) fffff880`02c00000 fffff880`02c16000 vwififlt (deferred) fffff880`02c16000 fffff880`02c2a000 vpcnfltr (deferred) fffff880`02c2a000 fffff880`02c39000 netbios (deferred) fffff880`02c50000 fffff880`02c75000 VIDEOPRT (deferred) fffff880`02c75000 fffff880`02c85000 watchdog (deferred) fffff880`02c85000 fffff880`02c8e000 RDPCDD (deferred) fffff880`02c8e000 fffff880`02c97000 rdpencdd (deferred) fffff880`02c97000 fffff880`02ca0000 rdprefmp (deferred) fffff880`02ca0000 fffff880`02cab000 Msfs (deferred) fffff880`02cab000 fffff880`02cbc000 Npfs (deferred) fffff880`02cbc000 fffff880`02cda000 tdx (deferred) fffff880`02cda000 fffff880`02ce7000 TDI (deferred) fffff880`02ce7000 fffff880`02d71000 afd (deferred) fffff880`02d71000 fffff880`02db6000 netbt (deferred) fffff880`02db6000 fffff880`02dc1000 ws2ifsl (deferred) fffff880`02dc1000 fffff880`02dca000 wfplwf (deferred) fffff880`02dca000 fffff880`02df0000 pacer (deferred) fffff880`03e00000 fffff880`03e13000 dump_dumpfve (deferred) fffff880`03e13000 fffff880`03e2e000 USBSTOR (deferred) fffff880`03e2e000 fffff880`03e51000 luafv (deferred) fffff880`03e62000 fffff880`03e7f000 serial (deferred) fffff880`03e7f000 fffff880`03e9a000 wanarp (deferred) fffff880`03e9a000 fffff880`03eefc00 vpcvmm (deferred) fffff880`03ef0000 fffff880`03f04000 termdd (deferred) fffff880`03f04000 fffff880`03f55000 rdbss (deferred) fffff880`03f55000 fffff880`03f61000 nsiproxy (deferred) fffff880`03f61000 fffff880`03f6c000 mssmbios (deferred) fffff880`03f6c000 fffff880`03f77000 GizmoDrv (deferred) fffff880`03f77000 fffff880`03f86000 discache (deferred) fffff880`03f86000 fffff880`03fe0000 usbhub (deferred) fffff880`03fe0000 fffff880`03ff5000 NDProxy (deferred) fffff880`04000000 fffff880`0403c000 vpchbus (deferred) fffff880`0403f000 fffff880`040c2000 csc (deferred) fffff880`040c2000 fffff880`040e0000 dfsc (deferred) fffff880`040e0000 fffff880`040f1000 blbdrive (deferred) fffff880`040f1000 fffff880`04117000 tunnel (deferred) fffff880`04117000 fffff880`0412d000 intelppm (deferred) fffff880`0412d000 fffff880`0415c000 ndiswan (deferred) fffff880`0415c000 fffff880`0417d000 raspptp (deferred) fffff880`0417d000 fffff880`04197000 rassstp (deferred) fffff880`04197000 fffff880`041a6000 mouclass (deferred) fffff880`041a6000 fffff880`041b8000 circlass (deferred) fffff880`041b8000 fffff880`041ca000 umbus (deferred) fffff880`041ca000 fffff880`041e7000 vpcusb (deferred) fffff880`041e7000 fffff880`041f6000 usbrpm (deferred) fffff880`04200000 fffff880`04224000 HDAudBus (deferred) fffff880`04224000 fffff880`0423a000 AgileVpn (deferred) fffff880`0423d000 fffff880`04331000 dxgkrnl (deferred) fffff880`04331000 fffff880`04377000 dxgmms1 (deferred) fffff880`04377000 fffff880`043bf000 e1e6032e (deferred) fffff880`043bf000 fffff880`043cc000 usbuhci (deferred) fffff880`043cc000 fffff880`043dd000 usbehci (deferred) fffff880`043dd000 fffff880`043e9000 ndistapi (deferred) fffff880`043e9000 fffff880`043f4000 rdpbus (deferred) fffff880`043f4000 fffff880`04400000 Dxapi (deferred) fffff880`04400000 fffff880`04443000 ks (deferred) fffff880`04445000 fffff880`045c7c80 NxpCap64 (deferred) fffff880`045c8000 fffff880`045cbe80 BdaSup (deferred) fffff880`045cc000 fffff880`045d1200 ksthunk (deferred) fffff880`045d2000 fffff880`045de000 serenum (deferred) fffff880`045de000 fffff880`045eb000 GEARAspiWDM (deferred) fffff880`045eb000 fffff880`045fb000 CompositeBus (deferred) fffff880`045fb000 fffff880`045fc480 swenum (deferred) fffff880`045fd000 fffff880`045fef00 USBD (deferred) fffff880`06200000 fffff880`062c8000 HTTP (deferred) fffff880`062c8000 fffff880`062e6000 bowser (deferred) fffff880`062fd000 fffff880`06318000 avgntflt (deferred) fffff880`06318000 fffff880`06339000 WudfPf (deferred) fffff880`06339000 fffff880`0634e000 lltdio (deferred) fffff880`0634e000 fffff880`063a1000 nwifi (deferred) fffff880`063a1000 fffff880`063b4000 ndisuio (deferred) fffff880`063b4000 fffff880`063cc000 rspndr (deferred) fffff880`063cc000 fffff880`063e4000 mpsdrv (deferred) fffff880`06800000 fffff880`06822000 drmk (deferred) fffff880`06822000 fffff880`06830000 crashdmp (deferred) fffff880`06830000 fffff880`0683c000 dump_dumpata (deferred) fffff880`06841000 fffff880`069ac600 RTKVHD64 (deferred) fffff880`069ad000 fffff880`069ea000 portcls (deferred) fffff880`069ea000 fffff880`069f5000 dump_msahci (deferred) fffff880`0728d000 fffff880`072b9000 mrxsmb (deferred) fffff880`072b9000 fffff880`07306000 mrxsmb10 (deferred) fffff880`07306000 fffff880`07329000 mrxsmb20 (deferred) fffff880`07376000 fffff880`07383000 lirsgt (deferred) fffff880`07383000 fffff880`07392000 npf (deferred) fffff880`07c00000 fffff880`07c69000 srv2 (deferred) fffff880`07cd4000 fffff880`07d7a000 peauth (deferred) fffff880`07d7a000 fffff880`07d85000 secdrv (deferred) fffff880`07d85000 fffff880`07db2000 srvnet (deferred) fffff880`07db2000 fffff880`07dc4000 tcpipreg (deferred) fffff880`08275000 fffff880`0830d000 srv (deferred) fffff880`0830d000 fffff880`0833e000 WUDFRd (deferred) fffff880`083af000 fffff880`083ba000 asyncmac (deferred) fffff880`083ba000 fffff880`083f0000 fastfat (deferred) fffff880`0fe00000 fffff880`0fe24000 rasl2tp (deferred) fffff880`0fe24000 fffff880`0fe33000 kbdclass (deferred) fffff880`0fe3c000 fffff880`10b49a00 nvlddmkm (deferred) fffff880`10b4a000 fffff880`10b4b180 nvBridge (deferred) fffff880`10b4c000 fffff880`10ba2000 USBPORT (deferred) fffff880`10ba2000 fffff880`10be0000 1394ohci (deferred) fffff880`10be0000 fffff880`10bfb000 raspppoe (deferred) fffff960`00040000 fffff960`0034f000 win32k (deferred) fffff960`00440000 fffff960`0044a000 TSDDD (deferred) fffff960`00620000 fffff960`00647000 cdd (deferred) Unloaded modules: fffff880`083f0000 fffff880`083fc000 hiber_pciide fffff880`08200000 fffff880`0820b000 hiber_msahci fffff880`0820b000 fffff880`0821e000 hiber_dumpfv fffff880`0833e000 fffff880`083af000 spsys.sys fffff880`07329000 fffff880`07376000 atksgt.sys fffff880`015eb000 fffff880`015f9000 crashdmp.sys fffff880`01230000 fffff880`0123c000 dump_pciidex fffff880`0123c000 fffff880`01247000 dump_msahci. fffff880`013ea000 fffff880`013fd000 dump_dumpfve 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KERNEL_DATA_INPAGE_ERROR (7a) The requested page of kernel data could not be read in. Typically caused by a bad block in the paging file or disk controller error. Also see KERNEL_STACK_INPAGE_ERROR. If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185, it means the disk subsystem has experienced a failure. If the error status is 0xC000009A, then it means the request failed because a filesystem failed to make forward progress. Arguments: Arg1: fffff6fc40009c88, lock type that was held (value 1,2,3, or PTE address) Arg2: ffffffffc00000c0, error status (normally i/o status code) Arg3: 0000000107828860, current process (virtual address for lock type 3, or PTE) Arg4: fffff880013911e0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address) Debugging Details: ------------------ ***** Kernel symbols are WRONG. Please fix symbols to do analysis. ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ************************************************************************* *** *** *** *** *** Your debugger is not using the correct symbols *** *** *** *** In order for this command to work properly, your symbol path *** *** must point to .pdb files that have full type information. *** *** *** *** Certain .pdb files (such as the public OS symbols) do not *** *** contain the required information. Contact the group that *** *** provided you with these symbols if you need this command to *** *** work. *** *** *** *** Type referenced: nt!_KPRCB *** *** *** ************************************************************************* ADDITIONAL_DEBUG_TEXT: Use '!findthebuild' command to search for the target build information. If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols. MODULE_NAME: nt FAULTING_MODULE: fffff80002c63000 nt DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600 ERROR_CODE: (NTSTATUS) 0xc00000c0 - This device does not exist. BUGCHECK_STR: 0x7a_c00000c0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002d48438 to fffff80002cd4f00 STACK_TEXT: fffff880`08a53348 fffff800`02d48438 : 00000000`0000007a fffff6fc`40009c88 ffffffff`c00000c0 00000001`07828860 : nt+0x71f00 fffff880`08a53350 00000000`0000007a : fffff6fc`40009c88 ffffffff`c00000c0 00000001`07828860 fffff880`013911e0 : nt+0xe5438 fffff880`08a53358 fffff6fc`40009c88 : ffffffff`c00000c0 00000001`07828860 fffff880`013911e0 ffffffff`ffffffff : 0x7a fffff880`08a53360 ffffffff`c00000c0 : 00000001`07828860 fffff880`013911e0 ffffffff`ffffffff 00000000`c00000c0 : 0xfffff6fc`40009c88 fffff880`08a53368 00000001`07828860 : fffff880`013911e0 ffffffff`ffffffff 00000000`c00000c0 fffffa80`00000000 : 0xffffffff`c00000c0 fffff880`08a53370 fffff880`013911e0 : ffffffff`ffffffff 00000000`c00000c0 fffffa80`00000000 fffff880`013911e0 : 0x1`07828860 fffff880`08a53378 ffffffff`ffffffff : 00000000`c00000c0 fffffa80`00000000 fffff880`013911e0 fffff800`02cc6a52 : Ntfs+0x14a1e0 fffff880`08a53380 00000000`c00000c0 : fffffa80`00000000 fffff880`013911e0 fffff800`02cc6a52 fffffa80`05560100 : 0xffffffff`ffffffff fffff880`08a53388 fffffa80`00000000 : fffff880`013911e0 fffff800`02cc6a52 fffffa80`05560100 fffffa80`05560118 : 0xc00000c0 fffff880`08a53390 fffff880`013911e0 : fffff800`02cc6a52 fffffa80`05560100 fffffa80`05560118 fffffa80`0407b060 : 0xfffffa80`00000000 fffff880`08a53398 fffff800`02cc6a52 : fffffa80`05560100 fffffa80`05560118 fffffa80`0407b060 fffffa80`03168780 : Ntfs+0x14a1e0 fffff880`08a533a0 fffffa80`05560100 : fffffa80`05560118 fffffa80`0407b060 fffffa80`03168780 fffff6fc`40009c88 : nt+0x63a52 fffff880`08a533a8 fffffa80`05560118 : fffffa80`0407b060 fffffa80`03168780 fffff6fc`40009c88 ffffffff`ffffffff : 0xfffffa80`05560100 fffff880`08a533b0 fffffa80`0407b060 : fffffa80`03168780 fffff6fc`40009c88 ffffffff`ffffffff 00000000`00000000 : 0xfffffa80`05560118 fffff880`08a533b8 fffffa80`03168780 : fffff6fc`40009c88 ffffffff`ffffffff 00000000`00000000 fffff800`02cc6d55 : 0xfffffa80`0407b060 fffff880`08a533c0 fffff6fc`40009c88 : ffffffff`ffffffff 00000000`00000000 fffff800`02cc6d55 00000000`00000000 : 0xfffffa80`03168780 fffff880`08a533c8 ffffffff`ffffffff : 00000000`00000000 fffff800`02cc6d55 00000000`00000000 fffffa80`05a2f600 : 0xfffff6fc`40009c88 fffff880`08a533d0 00000000`00000000 : fffff800`02cc6d55 00000000`00000000 fffffa80`05a2f600 fffff800`02e60440 : 0xffffffff`ffffffff STACK_COMMAND: kb FOLLOWUP_IP: nt+71f00 fffff800`02cd4f00 48894c2408 mov qword ptr [rsp+8],rcx SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt+71f00 FOLLOWUP_NAME: MachineOwner IMAGE_NAME: ntoskrnl.exe BUCKET_ID: WRONG_SYMBOLS Followup: MachineOwner --------- 0: kd> .logclose Closing open log file c:\users\timeless\kdbg.txt ----- The key point from my perspective is: VISTA_DRIVER_FAULT. FWIW, I just used https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg to do this .symfix+ c:\symbols .logopen c:\users\timeless\kdbg.txt lm !analyze -v .logclose you'd want to use a different path for logopen. I think you might get slightly better results but really, it should be fairly clear that this is not our fault. If you try those instructions and _attach_ the resulting log file, i'll see if it has more information and try to give you better advice. (the wrong_symbols bucket is unfortunate, but i don't know how to fix that.)
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Reporter | |
Comment 3•15 years ago
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Here comes the debug-log, <timeless@bemail.org> wanted to get from me. My Son, a student in Computer-Engeneering made it and he thinks, the crash was forced by an Error in the Hard-Disk-Driver. Uwe
Attachment #422009 -
Attachment mime type: application/octet-stream → text/plain
so, all i see here is ntfs (which is microsoft) the general support for KERNEL_DATA_INPAGE_ERROR is here: http://technet.microsoft.com/en-us/library/cc957628.aspx http://searchwinit.techtarget.com/tip/0,289483,sid1_gci884969,00.html seems to have the best documentation for 0xc00000c0. I'd definitely read it and follow the suggestions it includes. if your computer is under warranty, i'd use it to get support. otherwise, microsoft has a support system you can use, there's a per incident fee if the answer they give you is something you could find in their knowledgebase, otherwise it's refunded. roughly that means your Son should read through the ms pages that talk about this error: KERNEL_DATA_INPAGE_ERROR (7a) The requested page of kernel data could not be read in. Typically caused by a bad block in the paging file or disk controller error. Also see KERNEL_STACK_INPAGE_ERROR. .... Arguments: Arg1: fffff6fc40009c88, lock type that was held (value 1,2,3, or PTE address) Arg2: ffffffffc00000c0, error status (normally i/o status code) ^^^^^^^^ Arg3: 0000000107828860, current process (virtual address for lock type 3, or PTE) Arg4: fffff880013911e0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
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Reporter | |
Comment 5•15 years ago
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Thanks for your fast answer. I think I first will take a look onto the SMART-Data of the Hard-Disk. If the disk has read/write-errors, then I think its the right way to get a new one. The company I got the PC from, is very good in exchange in such cases and some years ago I got in a very short time new stuff. Thanks a lot for your help. Uwe
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Comment 6•15 years ago
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sound like hardware, so closing INVALID. please reopen if you find otherwise
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INVALID
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Description
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