541893 - Smart Folders not available on Win7 64bit Pro

Status: RESOLVED INVALID

(Thunderbird :: Folder and Message Lists, defect)

Description

[slash]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20100111 Lightning/1.0b1 Thunderbird/3.0.1

I have a new PC with Win 7 64bit Pro.

I installed Thunderbird 3.01 on new PC
Used MozBackup to transfer all my settings, extensions, mail, address book etc. to the new PC
Everything transferred fine except the Smart Folders feature.

On the new PC I went to Help->Migration Assistant
It showed: 'Not using the "smart folders" mode.'

I click on [ use "smart folders" mode ] but nothing happens.

Reproducible: Always

Steps to Reproduce:
1. Install TB 3.01 on Win 7
2. Use MozBackup to Migrate settings
3. Try to set Smart Folders on using Migration Assistant.
Actual Results:  
Nothing

Expected Results:  
Set Smart Folders on.

MB ASUS P6X58D PREMIUM 1366 R
CPU INTEL Core i7 920
Video SAPPHIRE|100284L HD5750 1G R
6 GB DDR3

Comment 1

[[:Aureliano Buendía]]

>Steps to Reproduce:
>1. Install TB 3.01 on Win 7
>2. Use MozBackup to Migrate settings
Why do you use mozBackup? Can you try simple copying your profile folder from your old pc to new pc?

Comment 2

[slash]

(In reply to comment #1)
> >Steps to Reproduce:
> >1. Install TB 3.01 on Win 7
> >2. Use MozBackup to Migrate settings
> Why do you use mozBackup? Can you try simple copying your profile folder from
> your old pc to new pc?

MozBackup is not the problem. 
The problem is that Migration Assistant does not work correctly.

Comment 3

[[:Aureliano Buendía]]

(In reply to comment #2)
> MozBackup is not the problem. 
> The problem is that Migration Assistant does not work correctly.

maybe... or not ;-)

Could try with me?

1. close TB
2. go to your profile folder and find into this folder the sub folder named "Mail";
3. go to into "Mail" and rename subfolder named "smart mailboxes" (in english).

On Tb restart, your issue is gone?

Please, post a feedback here.

Comment 4

[slash]

(In reply to comment #3)
> 3. go to into "Mail" and rename subfolder named "smart mailboxes" (in english).


There is no folder named "smart mailboxes" in the "Mail" folder.

Comment 5

[Micke Forsberg]

Check settings in about:config

A friend of mine had this problem to. He restored a mozbackup to a new installed win7 x64 and had no smart folders. We fixed it by doing the following..

1. Create smart mailboxes-3 inside the Mail folder in your profile directory
2. Check to see that mail.server.server(something).directory-rel have this inside it. " [ProfD]Mail/smart mailboxes-3 " and nothing else.
3. Check that the path to your smart folders are correct. Should say something like " C:\Users\username\AppData\Roaming\Thunderbird\Profiles\profile.name\Mail\smart mailboxes-3 " 

If you have your profile on another drive than C: you have to make sure it points to the correct disk.

My friend had allot of jibberish in his " mail.server.server(something).directory-rel " it said c:\..\..\..\..\dociments and settings  or something like that.

Good luck

Comment 6

[slash]

>2. Check to see that mail.server.server(something).directory-rel have this
inside it. " [ProfD]Mail/smart mailboxes-3 " and nothing else.

>3. Check that the path to your smart folders are correct. Should say something
like "C:\Users\username\AppData\Roaming\Thunderbird\Profiles\profile.name\Mail\smart mailboxes-3 " 

Check where? I don't know where that path is stored.

Comment 7

[Micke Forsberg]

Click help, click about:config och push <ctrl> + C buttons at the same time.
That will bring up a advanced configuration window.

Now be very careful when changing stuff here since wrong changes might break Thunderbird totally.

In top of the window there is a edit field where it says Filter: in front, search for " smart " without the " signs. You should find 4 different values.

1:st value should contain the path to the folder where your smart folders are, if you have to create the folder, remember what you name it like in my example.

2:nd value is where it only should say " [ProfD]Mail/smart mailboxes-3 " without the " signs.

Hope that clears things up for you?
See, I am not with the mozilla team, I am just a user like you..:)

Comment 8

[Micke Forsberg]

Don't seem to be able to change already posted stuff here. So here are a little correction post.

In post 5 it says " c:\..\..\..\..\dociments and settings " it should say " c:\..\..\..\..\documents and settings " instead.

In post 7 it says " click about:config och push <ctrl> + C " it should say " click about:config or push <ctrl> + C " instead. Just to clear things up a bit.

Comment 9

[slash]

Thanks Micke, that did the trick.

But your instruction about accessing the Config Editor are not correct for TB 3.

It should be:

From menu "Tools->Options->Advanced" click on [Config. Editor]

Comment 10

[slash]

As you can see from the above comments, the problem seems to be that Win7 x64 stores User Application Data in a different location than WinXP.

Migration Assistant should be changed to take that into account.

Comment 11

[Micke Forsberg]

Glad it worked for you.
And I agree that the migration assistant should "fix" path's but I can imagine it's quite hard to take everything into account.

Also it seems to me that this only happens when you use mozbackup to move the profile from one computer to another, not when you do like I did and just copy the profile between computers. For me the migration assistant worked just fine.

At least we solved the problem..:)

Comment 12

[Wayne Mery (:wsmwk)]

duplicate?

Comment 14

[toktok]

it would be good, if tb checked the version (whatever might be relevant 32/64bit, vista, win7) of the profile folder and adjust the relevant path settings in the config files if necessary

Comment 15

[Ludovic Hirlimann [:Usul]]

Issue is in the way Mozbackup deals with smart folders, not a TB issue per se. adding the author of mozbackup on cc so he can fix the issue in mozbackup.

Comment 16

[toktok]

no, i didn't do it with mozbackup, i just moved the folder structure (probably similar to mozbackup). even then tb should check under which version the folder structure was created and adjust the paths accordingly