TB3 on SSD SLOW opening pop folder and opening messages

RESOLVED INVALID

Status

defect
--
major
RESOLVED INVALID
10 years ago
5 years ago

People

(Reporter: lingus, Unassigned)

Tracking

({perf})

Dependency tree / graph

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [antivirus:THE SHIELD / AGNITUM "Security Suite Pro" (partly caused by)])

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 GTB6 (.NET CLR 3.5.30729)
Build Identifier: TB 3.01_Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20100111 Thunderbird/3.0.1

Computer is using XP Pro SP3 and all updates.  My emails are somewhat larger_some 18,000 emails and large folder structure (I use this as a reference tool) and the now discontinued version handled it FINE.
Updated to V3.0 then hoped an update would appear to fix the problem, and 3.01 appeared, but still the same MAJOR problem.  Despite having a reasonable performing notebook and performance PC, both with plenty of swap space - simply clicking on even the smallest of emails results in a 30 second or more wait.  FAR worse if any attachments or graphics are involved - and that happens on EVERY email   I am about to uninstall the current version and revert to the earlier one. 
Problem methinks is in the poor logic structure that results in an apparrent massive duplication of files - ie: Under each main folder is an identity and both the main folder and identity have the same emails.  It gets WORSE.  If the user is unfortunate enough to have one or more identities (email addresses) then it's a dogs breakfast where each identity has it's email, then both lots of emails appear in one huge list under the main folder.  Remember - that's under EACH primary folder!  V3.0 with that layout is NOT a good move.  I hope the poor hardworking people who strive to improve things for us really take notice of this because it's a major FUBAR.
Peter C

Reproducible: Always

Steps to Reproduce:
1. Uninstall and reinstall V3.0 = no change
2. Updated to V3.01 = no change
3.
Actual Results:  
Nothing - NIL improvement.  Even simple text Emails can't be accessed / viewed without at least 30 seconds, up to 5 minutes if even a small attachment is involved.  Meanwhile TB is totally frozen.

Expected Results:  
Click on each received email to view it and have it appear 'immediately' as it has always done up to V3.0

1)  Why do emails appear both the primary folder (INBOX / DRAFTS / TEMPLATES etc) and again in each identity?  Clearly this is an unnecessary duplication.  

2)  What has caused the simple task of clicking on an email to view, but now effectively freeze TB while TB seems to be gathering steam to just view the simplest text only email?  FAR worse if embedded objects or attachments.
Can you compact the folders and see if this results in a difference? Also, try safe mode. Could be an extension slowing you down.
Peter, can you try going to View -> Folders and selecting "All", I think that would resolve your "unnecessary duplication". It may help your perf issue as well, but I'm not sure.
are you seeing high memory *and* high cpu?  how much?
Severity: normal → major
Component: Build Config → Folder and Message Lists
Keywords: perf
QA Contact: build-config → folders-message-lists
Version: unspecified → 3.0
Whiteboard: THANKS_Cerainly has fixed appearance and "apparent duplication" of emails. You might like to check the upgrade defaults to select 'View / ALL' instead of "Smart". Speed of viewing still seems slow but will do more testing later today. THANKS
(moved whiteboard to comments) 

Certainly has fixed appearance and "apparent duplication" of emails.  You might like to check the upgrade defaults to select 'View / ALL' instead of "Smart". 

Speed of viewing still seems slow but will do more testing later today.  THANKS
Whiteboard: THANKS_Cerainly has fixed appearance and "apparent duplication" of emails. You might like to check the upgrade defaults to select 'View / ALL' instead of "Smart". Speed of viewing still seems slow but will do more testing later today. THANKS
Peter, 
when the system is slow, how much memory and cpu are being used by Thunderbird?
 do Start|run|taskmgr 
look at the process tab and find "Thunderbird"much?
Whiteboard: Sitting Idle (inbox selected on a text message and doing nothing), Thunderbird is using 99,500k
Sitting Idle (inbox and doing nothing), | selected a text message and Thunderbird is using 99,500k   I hope that helps and sorry for putting comment in the wrong field - I've not done this before.
What is cpu usage in %? 

And what is cpu and memory usage after doing the following
- Tools|Options|Advanced|General|Enable Global Search and Indexer ... uncheck it
- restart Thunderbird

(reduced summary to one issue)
Summary: TB3 SLOW to the point of useless and overly complex duplication → TB3 SLOW to the point of useless
Whiteboard: Sitting Idle (inbox selected on a text message and doing nothing), Thunderbird is using 99,500k
I did as you asked, but before I closed TB, I checked and usage was 72896kb - which is itself a lot different to the 99500kb when I first checked.
After unticking that Global Search, it dropped from 72896 to 63360 and is currently 72396.  I haven't had a chance to check if it stalls / freezes / thinks when clicking on an email file.
Somebody just sent an email - a simple text email with an attached text EML.  It took 33 seconds to appear.  Clicking back on your email took two seconds.  Could it be failing RAM or incorrect CACHE?
memory figures are nominal - so slowness shouldn't be related to that

(In reply to comment #9)
> Somebody just sent an email - a simple text email with an attached text EML. 
> It took 33 seconds to appear.  Clicking back on your email took two seconds. 

that was with indexing turned off?
did the attachment have lots of web links in it?

along the same lines  you wrote "My emails are somewhat larger_some 18,000 emails and large folder structure".  Please describe "large folder" in terms of numbers.  can you attach a sample message that takes a lon gtime to display?

again ... What is cpu usage in %? 

please don't mention dogs any more :)
This has all the hallmarks of a virus checker slowing down file operations. Do you have a virus checker running? I know 2.0 didn't have this issue, but sometimes virus checkers will recognize particular versions of apps and not slow them down.
Ho Ho.  No - won't mention dogs - Somebody with a sense of humor for a change!

PLEASE NOTE:  Yesterday PM I did a complete tidy up of all emails so that only yours were in the inbox and nothing elsewhere.  I then did a COMPACT of both email Identities.  It appears now (whilst checking the % CPU Usage you suggested) and clicking on each of these new emails that the problem SEEMS to have gone.  I have some suggestions after I deal with your questions.

Re: that was with indexing turned off?  YES

Re: did the attachment have lots of web links in it?  NO - but what I discovered is the the attachment had lots of images embedded - which is worse!

Re: Please describe "large folder" in terms of numbers.  Properties on Local Folders is 8833 files and 1.6gig.  That is for one email address - the other is half fhat size and a separate filing / folder structure.

Re: can you attach a sample message that takes a long time to display?  I can, but it's on EVERY email.  This might help: when viewing new emails from the top of the latest download (say 10) it takes a long time on EACH one, but when from the bottom of the latest few emails that's stacked atop the older ones - IF the previously read one has embedded links or images or attachments, that the entire system effectively stops until that email appears.  I can't test that now because I've had a complete tidy up.

Re:  What is cpu usage in %?  That varies - at present - doing nothing - it's 0-3% and PF Usage is 586mb.  Clicking on each of the new lot of emails, the CPU usage bumps up to 14-18%.

SUGGESTIONS: (bear in mind I do a lot or research and filing)
1)  I cannot seem to add EMOTICONS in V3*  Any hints?
2)  To reduce the load on each identity, I want to create a complete new ID for this year and next (appropriately named) to prevent overload.  
I have the Mozilla info on how to do that BUT - Why not in TB3.0.? Instead of "Start / Run / thunderbird.exe -ProfileManager" - have a new button or function in Tools or Account settings that will allow people with large systems to create a new ID for each year (or as they choose)?  
3) From an engineering perspective that should be EASY, but one more feature:  The ability to copy the entire directory and files of the previous year into the new ID year, then a FILE DELETE button to remove the contents of ALL folders and sub folders.

If Mozilla could do that - YOU WIN!
I wish I had your knowledge, but as a mere civil engineer without puta tech knowledge - I can't help.  OVER TO YOU.
PC
Reply to your second re hallmarks of virus checker.
I AGREE, so what I did was uninstall the whole program FULLY.  NIL protection at present and guess what - WE were right, but to a degree.  It DEFINITELY and markedly improved the problem, but even with that (THE SHIELD - a mob from Florida - V10.0) totally removed, 40% of the original problem remains - but please note that I had a FULL tidy up and compact and it seems at this early stage things are markedly improved.
It was since that point I have contacted you blokes.
Perhaps it's a combination of things - File structure too large - Files not Compacted - Virus Checker - some settings in TB.
Comment?
Please note my earlier email suggestions.  Methinks a few simple tweaks would make TB the world winner.
PC
Interesting and unfortunate that the virus checker was partially involved. It might be worth pinging them to tell them about the issue...

Are your e-mails stored on an imap server?
YES - I most definitely WILL tell 'them' (The Sheld) about the problems they are causing with Mozilla conflict.

Are your e-mails stored on an imap server? - NUP - SMTP.

Did you have a look at my suggestions posted in comment 12?
Peter, It will help if you limit your comments specifically to the performance issue at hand. Otherwise things get muddled. Thanks

had you also posted in getstatifaction?
http://getsatisfaction.com/mozilla_messaging/topics

you might also reference https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
> Are your e-mails stored on an imap server? - NUP - SMTP.

smtp is the protocol to *send* messages. its not a messages storage protocol.
your accounts are either imap or pop.

> Did you have a look at my suggestions posted in comment 12?

the cpu usage you cite seems reasonable. the problem of messsages with attachments or pictures loading slow is a different bug.

do you see any evidence of messages downloading over and over?

seriously, you have 4000 or so folders? (8833/2)
a) Sorry (duhh!) - definitely POP, not IMAP

b)  messages with attachments or pictures loading slow is a different bug.  
ANY SUGGESTIONS?

c)  do you see any evidence of messages downloading over and over? NO

d)  seriously, you have 4000 or so folders? (8833/2) - YES.  
That is why I made the suggestion to look at ( comment 12 )
The issue still exists, but apparently may be caused by something else.  Any hints because it's frustratingly slow.

Clarification:  I have now some 9000 files and some 600 folders (mostly text) - and that's just one email identity.  

ANY help is appreciated because in two / three weeks I'll be in Papua New Guinea.
PC
TB2 was fine in the following respects but TB3 is almost unusable. 

A nightmare most times I use it. Freezes 30 seconds frequently in edit even just putting in the cursor prior to text.  Hourglass comes and goes. Often hangs with no hourglass or any sign of activity. Frequently shows 'Not Responding' sometimes on screen and often in Task Manager. CPU usage showing typically 55%.  Can take ages to open a file from Drafts.

Also, attaching adding a 10KB+ document has caused chaos for some recipients. One told the attachment was 11MB! (I don't know if that was correct but it was definitely too big for a number of recipients).

TB3 Almost totally unusable. I have no add-ons.  Very pretty but it now seems to be Outlook for something that actually works usably. Is there any facility to revert to TB2 to get shot of this mayhem?
Peter, 

what is the size of global-messages-db.sqlite in your profile http://kb.mozillazine.org/Profile_folder_-_Thunderbird ?

Also, let's please clarify the issue(s) and narrow the summary to one or two items. Would you say the main issues are:
a) speed of message display
b) attachments when using compose

If those are the two main issues then the following might not help, but ... again, did you step through https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems ?
This is a persistent and pervasive problem across three computers.  ALL versions of TB3 stall TB to varying degrees - depending if hyperlinks, or basic graphics, or just plain simple text.
YES - I definitely would agree with:
"speed of message display" but not with "attachments when using compose".

The point is this:
On THREE computers they all share the same problem - simply clicking on ANY email that has been received - even if it is mere text saying "HOWDY" stalls TB from 10 to 25 seconds.  If links or normal web graphics are sent, then it's terrible and even worse when an attachment arrives.
Imagine needing to read or even just look at 30 emails!

The problem is fixed when uninstalling TB3 and reverting to the last version of TB2

Surely that points to something in TB3!

Please - when you ask me to check something "what is the size of global-messages-db.sqlite in your profile"  PLEASE recognise that all people don't have your knowledge.  
I KNOW where TB etc reside so it's a matter of using the hyperlink to inform the non experts, then say something like this:  "global-messages-db.sqlite" is a file that sits under your assigned identity.  This unique identity will appear something like this:  
Scroll down until you see the file "global-messages-db.sqlite" and note the size of that file in kb - then send me that file size."  THAT would be clear to even an idiot like me.
Nonetheless, the "global-messages-db.sqlite" size is:  186,999kb

I have checked the memory leakage area and despite instructions there not being 'idiot proof' - ie:  % CPU use is shown in Task Manager.  I take that to mean the % of RAM used whilst accessing / viewing a file in TB, so simple maths on effective Ygig of ram in XP will answer your question.
Answer:  With 2 gig of RAM and clicking on an email with simple corporate graphics, some 12% of memory is used - albeit momentarily.  With a totally black background, it jumps to 57%.  Even with prior usage (graphics etc in cache) a pregnant pause happens, but if a new email whilst loading into cache it can hold up the show for over 30 seconds - and that's just email backgrounds.

Friends have the same problem with TB3 - it's not just me with three computers.

Sorry for giving you headaches, but it's part of life if problems need to be solved - I do the same in endineering daily!  
Peter C
this is getting too confusing. but given comment 18 that you have 4,000 folders, and assuming you've eliminated everything in https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems then it's very likely your problem is an issue that's at least partly fixed in 3.1b2. 

v3.1 should have at least one fix that will help. You can wait a couple months til that's out or...
- try 3.1beta2 in the next couple weeks at http://www.mozillamessaging.com/en-US/thunderbird/early_releases/ and look for the announcement on http://planet.mozillamessaging.com/
- or use a tryserver build (using custom install) which has NOT gone through QA testing
--Mac
http://s3.mozillamessaging.com/build/try-server/2010-04-28_17:10-bienvenu@nventure.com-1272499552/bienvenu@nventure.com-1272499552-mail-try-mac.dmg
--windows
http://s3.mozillamessaging.com/build/try-server/2010-04-28_17:10-bienvenu@nventure.com-1272499552/bienvenu@nventure.com-1272499552-mail-try-win32.installer.exe

in either case
- backup your profile before using
- if indexing is turned on your (gloda) search index will be rebuilt, which is normal
- do not expect all v3.0 add-ons to work in v3.1
- if you need assistance testing the place to get help is mozilla.support.thunderbird newsgroup or a forum http://forums.mozillazine.org/viewforum.php?f=50
Whiteboard: [needs retest v3.1beta2]
3.1 beta 2 is going to have a fix for loading messages with multiple images, which may help w/ some of your messages. 3.0.5 is going to have the same fix. It would be helpful to know if the 3.0.5 helps.  In particular, tomorrow there will be a 3.0.5 pre build here - http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-comm-1.9.1/ which might help.
I'm sorry, the fix won't be in 3.0.5 (well, probably won't). But it will be in 3.1 beta 2. If you're willing to try a 3.0.5-based build with a potential fix, please let me know, and I'll spin one up.
Thanks for the exceptionally prompt response.
Somewhere I made a mistake - I have 700 folders and sub folders in the main identity - NOT 4000.  I must have been checking some backups.
I have disabled indexing and the slowness continues.
I know that Plugins and Addons don't normally suit new releases - and I maintain backups of all email etc constantly so that's no issue.
I will uninstall TB3 and go back to TB2 and wait for the releases you suggest - THANKS MUCHLY(sic)
Peter
v3.1 release candidate available at 
http://www.mozillamessaging.com/en-US/thunderbird/early_releases/ 
http://www.mozillamessaging.com/en-US/thunderbird/3.1rc1/releasenotes/
note: global index will be rebuilt on startup

please test, and report good results :)
OK - Here is my report:
I did not use those links due to being overseas, but installed the latest available on the web two weeks ago.  I tested on both XP Pro sp3 and all updates on two machines and also on three Windows 7 notebooks with all updates.
The current version works better, but a substantial delay exists when clicking on a file to read or change it's attributes.  
Upshot is that on ALL computers I have totally removed TB3.1 and reverted to V20024 which does not suffer the stalling issues.
Additionally:  A high incidence of email files are marked at random as not having been read, when in fact they were files re-established into the respective computer from MOZBACKUP.  
More:  For some reason, the REPLY ALL button remains omitted from an email.  As this is a primary function of any email - why is it not with the little group of buttons?  Putting it there would not cause any clutter.
I have a question to pose on another topic - Identities in TB.  I will need to create a new thread, but essentially I want emails to be kept in an identity on an annual basis - which means that any one year is not cluttered with the previous, but affording easy access to past years by means of identity.
please retest with v3.1.6 or newer and post your results. If you see slowness, please check the size of the .msf file for the folder you are accessing, and please also reevaluate against the items at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
Thanks.

the suggestions of comment 12 must be done through a different bug please.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [needs retest v3.1beta2] → [needs retest v3.1]
Duplicate of this bug: 629941
from bug 629941...

"Sorry to report that TB V3.1.7 has the same problems on two Win7 notebooks and
also an XP PC.  In any folder (inbox, trash, sent, outbox or ANY subfolder of
my creation) it takes a few seconds seconds to see the list of emails appear.
Then to click on the first email cause it to 'think' and chew over the contents
of the email then the folder.  Then when the text finally appears, subsequent
viewing of other files are not so badly affected, but reappears when changing
folders to view / save emails for reference.
It seems to relate to the size or number of folder contents, because it's
certainly slower folders with on larger numbers of emails.
If moving from one folder to the other it becomes a PAIN because it stops to
'think / gather information' at every folder.
Yes, I have switched off auto indexing. 
This does NOT happen in the last version of V20024, so I will now uninstall
V3.1.7 and again revert to that which works - V20024.  Ref also to earlier
(same) issue Bug 54215."
Peter, what antivirus software, spyware software, malware software, and firewall software is installed on your computer?
Summary: TB3 SLOW to the point of useless → TB3 SLOW opening folder and opening messages
Wayne. I am using TB 3.1.7
I suspect the configuration to be faulty but don't know why - I am willing to completely uninstall and start again - BUT this time create two structures - the current one (all email to date) which I will treat as an archive that I can easily access, and a new one with the same directory structure, but empty so that I can start fresh and call it 2011 (whatever)
How do I do that?

Back to this issue:
--  I have two email identities - one much larger than the other.
--  In win 7, under 'user' / AppData / are three folders:
LOCAL = where TB is practically empty and doesn't have an ID
LOCALLOW = where TB is non existent
ROAMING = TB is present, and under " and only ONE identity:  vx4h91tj.default
Under that default identity is MAIL then LOCAL FOLDERS = 4.5gig  606 folders and 9440 files
Under MAIL are also the two email POP3 addresses. 
The first pop3 (main large email identity) doesn't data - only .msf / .dat files  I presume this relates to the main identity above in "Local Folders"
The second pop3 (secondary and smaller email identity) does contain a folder structure, but with the extension .msf

I have the time to fiddle and try getting to the bottom of this so I await your suggestions.  PC
Summary: TB3 SLOW opening folder and opening messages → TB3 SLOW to the point of useless
I use AGNITUM "Security Suite Pro"
http://www.agnitum.com/products/outpost/download.php

You could be right - I terminated fully the Suite from running and MOST folders and files that I tried - no such 'stalling' appeared on MOST - but on some it did.

That indicates a setting somewhere in the Suite that is interfering. I will reboot with Agnitup running, then test stalling.  Then reboot again and test again but with a disabled Agnitum then check again and compare results.

Will keep you advised.
Well - I did just what I said I would do - a slight change but still the same issue without the Agnitum suite turned on - in fact - no protection at all - not even scumsoft.
(please, let's keep a bug summary which is searchable and describes the symptoms)

> I terminated fully the Suite from running and MOST folders
and files that I tried - no such 'stalling' appeared on MOST

so, that's an excellent discovery

(In reply to comment #34)
> Wayne. I am using TB 3.1.7
> I suspect the configuration to be faulty but don't know why - I am willing to
> completely uninstall and start again - BUT this time create two structures -
> the current one (all email to date) which I will treat as an archive that I can
> easily access, and a new one with the same directory structure, but empty so
> that I can start fresh and call it 2011 (whatever)
> How do I do that?

My recommendation is pick one folder (only one) that always performs poorly, but the smaller the better. (smaller means fewer possibilities of the types of things that affect performance)  Then examine your system to determine why isn't performing well.
Summary: TB3 SLOW to the point of useless → TB3 SLOW opening folder and opening messages
I could not stand it any longer.  I have reverted to TB V20024 and it works FINE.
I don't know what it is, but likely too many gadgets to make something simple, more complicated so that it doesn't function well.  Clearly an issue with how V3.... is constructed.  PC
It is now Feb2012.  I have done a full and complete new installation of everything on a SSD.  This time I did NOT install the old TB, but went directly to the latest version.  Apart from an acceptable pause - the email's are easily viewed.  SO - as I had this slowness problem on other computers (XP and W7) - the common theme was an update from an older version (V20024 - which I continue to believe is the most stable, best and simplest version).  It seems therefore that something exists in the older version that affects current versions.  Therefore, the only solution for somebody with this slowness problem is not just an uninstall and reinstall - but a TOTAL and COMPLETE removal, registry resets etc - and THEN install the latest.  I do hope that helps and I DO thank everybody who tried to help.  Peter Cunningham
Status: RESOLVED → UNCONFIRMED
Resolution: INCOMPLETE → ---
Summary: TB3 SLOW opening folder and opening messages → TB3 on SSD SLOW opening folder and opening messages
Whiteboard: [needs retest v3.1]
Depends on: 727409
It appears a subsequent comment has not been printed.  The latest TB did not stay in the condition I reported in comment 39.  It gradually ground to where it was and had to be uninstalled and back again to V20024, and apart from a few resident glitches it's FINE.  
a)  Is it possible to develop a second version of the current one, greatly simplified and without all the balls and whistles?  (ie: v20024 with a few minor glitches fixed)
b)  Suggest that new versions at least have an option so that in an intricate folder structure that I have, that when the most commonly ones are expanded, that on exit they stay in that state, and not by default close out.
c)  Suggest an archival method such that all emails for a given year are saved as a separate ID, eg:  (user name) 2011, and on creation of a new year, (user name) 2012 that the entire directory structure is transferred across - EMPTY, except with the address list either transferred or duplicated.
I have given up on versions later than 20024 - as have many others I know.
PC
Sorry - I meant to add:  The slowness issue happens on both XP and W7.
PC
(In reply to Peter Cunningham from comment #40)
> It appears a subsequent comment has not been printed.  The latest TB did not
> stay in the condition I reported in comment 39.  It gradually ground to
> where it was and had to be uninstalled and back again to V20024, and apart
> from a few resident glitches it's FINE.  
> a)  Is it possible to develop a second version of the current one, greatly
> simplified and without all the balls and whistles?  (ie: v20024 with a few
> minor glitches fixed)

Hi Peter. You can certainly build your own customized version from source, with patches of your choosing. But mozilla doesn't supply customized builds for *any* version, much less an unsupported one such as v2

> b)  Suggest that new versions at least have an option so that in an
> intricate folder structure that I have, that when the most commonly ones are
> expanded, that on exit they stay in that state, and not by default close out.
> c)  Suggest an archival method such that all emails for a given year are
> saved as a separate ID, eg:  (user name) 2011, and on creation of a new
> year, (user name) 2012 that the entire directory structure is transferred
> across - EMPTY, except with the address list either transferred or
> duplicated.
This is already possible if your archive is in each account. see https://support.mozillamessaging.com/en-US/kb/archived-messages  But what has this to do with your performance issue?

> I have given up on versions later than 20024 - as have many others I know.

It is possible that the only problem here is specific to using SSD - but I doubt it. So please go through the diagnostic list again at https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems - it has changed a lot. And please cite how much MB memory tbird is using when it is slow.

One thing currently missing from the diagnostic list, is what is number off messages in your pop Inbox(s)? And size of your popstate.dat file(s)
Whiteboard: [antivirus: (partly caused by) THE SHIELD / AGNITUM "Security Suite Pro" ]
(In reply to Wayne Mery (:wsmwk) from comment #42)
> what is number of messages in your pop Inbox(s), and other folders where you see slowness?
> And what is size of your popstate.dat file(s)

Does problem reproduce with windows started in safe mode? 
see http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Flags: needinfo?(lingus)
Summary: TB3 on SSD SLOW opening folder and opening messages → TB3 on SSD SLOW opening pop folder and opening messages
Whiteboard: [antivirus: (partly caused by) THE SHIELD / AGNITUM "Security Suite Pro" ] → [closeme 2012-12-01][antivirus: (partly caused by) THE SHIELD / AGNITUM "Security Suite Pro" ]
OK - This is what I did, and it's made NO difference.
PLEASE NOTE - This bug originally related to XP SP3.  It happens there, but also on a 64bit W7 PC, and I am currently using a notebook W7 Prof 32bit  4gig 1333 ram.  This is a CONSTANT issue, that's soon stopped by reverting to an old 20024 version

AntiVirus & Firewall - OFF
Then did this from an old attempt:
To disable the downloading of messages from IMAP servers for indexing:
Go to the menu then:
Tools > Options > Advanced > General > Config Editor.
A warning will appear - Accept/Confirm the warning,
On the long list, search for mail.server.default.autosync_offline_stores, doubleclick it - and it will for toggle to false.
Close out and give it a try.
The messages will still be stored offline if you read them.

For general disabling of indexing, go to menu Tools > Options > Advanced > General and disable 'Global Search and Indexer'.

Rebooted etc - same problem.

Rebooted in Save mode = NO PROBLEM, which means something is grabbing resources or accessing / using TB.

Rebooted then went into TASK MANAGER and closed down ALL things running except Windows Explorer and TB3.  Then into System PROCESSES and turned off ALL that I could turn off.

Result - NO DIFFERENCE.

Therefore, there must be something in Windows that is causing the problem (from my naive point of view).  Whatever the case, I simply cannot continue with it's behaviour and am to now back it all up, uninstall and revert to the old 20024 version that does not have the problem.

I really hope you can get to the bottom of this because it's a real problem - and likely not of your doing.  PC
Flags: needinfo?(lingus)
(In reply to Peter Cunningham from comment #44)
> Rebooted in Save mode = NO PROBLEM, which means something is grabbing
> resources or accessing / using TB.

precisely. so if it does not reproduce in WINDOWS in safe mode - http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx - then you'll need to determine what in Windows XP is causing the problem

Please post your result - as we are interested in learning more.
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago7 years ago
Resolution: --- → INVALID
Whiteboard: [closeme 2012-12-01][antivirus: (partly caused by) THE SHIELD / AGNITUM "Security Suite Pro" ] → [antivirus:THE SHIELD / AGNITUM "Security Suite Pro" (partly caused by)]
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