543842 - Thunderbird won't play custom notification sound

Status: RESOLVED DUPLICATE of bug 534033

(Thunderbird :: Preferences, defect)

Description

[Grégoire Paris]

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; fr; rv:1.9.1.6) Gecko/20100107 Fedora/3.5.6-1.fc12 Firefox/3.5.6
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.7) Gecko/20100120 Fedora/3.0.1-1.fc12 Lightning/1.0b2pre Thunderbird/3.0.1

I tried playing a sound under Preferences>Play a sound>Use following sound, but I hear nothing. After clicking OK, the notification sound still is the system sound for new mail

Reproducible: Always

Steps to Reproduce:
1.Select a sound
2.try to play it
3.listen to the sound when new mail arrives
Actual Results:  
Heard the system sound

Expected Results:  
Hear the sound I selected

Using KDE

Comment 1

[cantalou]

Grégoire,

Could you please try to start ThunderBird in safe mode
http://kb.mozillazine.org/Safe_mode
Maybe your problem is coming from an extension.

If problem is not coming back in safe mode, could you please give us list of
your extension. Nightly Tester Tools extension may help you
https://addons.mozilla.org/en-US/thunderbird/addon/6543
Tools => Nightly Tester Tools => Copy List of Extensions to Clipboard

If problem is coming back in safe mode, could you please check your error
console (Tools => Error Console) and copy & paste any message in this bug.

Moreover I change the status to duplicate of Bug #534033: https://bugzilla.mozilla.org/show_bug.cgi?id=534033
In this previous bug, I tested with XP Pro your problem and it was fine.
Could you please give us more info about your OS.

Comment 2

[Grégoire Paris]

Problem is still present in safe mode. 
I get a message when I press the play button : 
Error: uncaught exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISound.play]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: chrome://messenger/content/preferences/general.js :: anonymous :: line 94"  data: no]
I get no message when receiving a new mail.
I'm using Fedora 12 64 bits.