544739 - Firefox causes system lockup and has to be manually shutdown.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ed]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

Firefox has been causing my system to freeze up about every two hours of up time. This has been about the last tow weeks and I have been blaming other software for the problem. It is Firefox. Firefox becomes "non responsive" and will neither allow me to quit Firefox nor shut down gracefully. 

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1. It does it all by itself and never in the same place.

2.
3.
Actual Results:  
Happens when using Firefox, email, news, yahoo and other links. Firefox goes non responsive and messes up everything. I can not even shut the system down gracefully and have to reset or turn off the computer.


Isn't the above enough?

Comment 1

[Ed]

I have the latest Firefox and updates installed.

Comment 2

[Jo Hermans]

this is not a support website, this is for filing bugs. Please go to http://support.mozilla.com for more help.

http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
http://support.mozilla.com/en-US/kb/Safe+Mode
http://support.mozilla.com/en-US/kb/Firefox+hangs

Your problem might be caused by a bad plugin (don't forget that you have to check for updates once in a while) or an add-on.  But normally your entire computer shouldn't hang (that is almost impossible), you should still be able to stop Firefox with the task manager (ctrl-alt-del)

Comment 3

[Ed]

Jo,

Please notice I said that I have the latest updates installed. Also, I said that I had to hard start the computer. Please assume I have some sense and know how to use Ctrl-Alt-Del and the Task Manager. The problem was exactly as I described it.
I have achieved what appears to be some success by removing Firefox and reinstalling it. I have installed V 3.5.2, not V 3.6 as I had when the problem started. At lease I have been able to keep Firefox from functionally locking my system for more than 2 hours. Before, it happened as frequently as every 20 minutes. My system did not "freeze" as per the older systems, but functionally it did. The mouse pointer still moved but it did little good. Also, I could still call up Solitaire and play that. Otherwise, my system was locked up and had to be hard started.

Comment 4

[Tyler Downer [He/Him]]

Well, if you could still open other programs that means the computer wasn't frozen. Were you able to kill firefox.exe via the task manager? And did you test in a new profile, and did you go and get the latest updates for your graphics cars (they often don't come through windows updates), sounds, network controllers, chipset, etc. Then, disable your firewall.

Comment 5

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, ensure you update all your plugins (Flash, Reader, java, quicktime, etc) to the latest version available on the vendor's website.

Comment 6

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is
far gone. If the reporter can still see this issue, Please retest with Firefox
3.6.x or later and a new profile
(http://support.mozilla.com/kb/Managing+profiles). Then please remove the
closeme tag in the whiteboard, mark the bug against the proper version and
comment on the bug.