553745 - Either contact me or loose a customer

Status: VERIFIED INVALID

(Thunderbird :: General, defect)

Description

[Harold]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: 

Why haven't you answered my email stating the problem.

Reproducible: Always

Steps to Reproduce:
1.Read my email
2.
3.
Actual Results:  
read my email

Expected Results:  
Read my email

Your product is good, but your support is terrible.  If you don't answer my email I am going to someone else, and never recommend your product to anyone else.  Further more, I am going to call all my friends that have gone to your product because of my recommendation, and tell them to switch to another provider.

Disgusted Harold

Comment 1

[Harold]

Call me or loose a customer

Comment 2

[Majken Connor [:Kensie]]

As far as I know we don't offer email support. What address did you send your issue to? The correct place to get thunderbird support is at this link http://www.mozillamessaging.com/en-US/support/

Comment 3

[Matthias Versen [:Matti]]

I will mark this bug report invalid because Bugzilla is not for support and we don't do phone calls.

Did you notice that you didn't pay for anything and that we all here are just user likes you (not customers because mozilla.org doesn't sell anything) ?

>Call me or loose a customer
Bye (or use the support Forum)

Comment 4

[rsx11m]

See http://www.mozillamessaging.com/en-US/support/ for support and links,
and http://kb.mozillazine.org/Other_sources_of_Thunderbird_information for various user-to-user forums. Neither of those will respond to e-mails.

Comment 5

[Tyler Downer [He/Him]]

Perhaps he is confusing thunderbird with an e-mail provider (sbcglobal perhaps)? Still INVALID no matter what.