554781 - uploading screencast file does not work

Status: VERIFIED FIXED

(support.mozilla.org :: Mobile, task)

Description

[Vishal Kamdar [:vish_moz]]

STR:
1. log into SUMO Mobile with a contributor account
2. go to a KB article, https://mobile-support-stage.mozilla.com/en-US/kb/Test+kb+Mar+24+2010?bl=n
3. click on 'Edit this page'
4. scroll down to 'Upload Screencast' secttion
5. Browse -> Pick a .flv file -> Upload

Actual result:
File does not get uploaded. No error message either.

Expected result:
File gets uploaded

Comment 1

[Paul Craciunoiu [:paulc]]

So far I've been able to determine that the file does get uploaded but it's not attached to the wiki page.

Comment 2

[Paul Craciunoiu [:paulc]]

There appear to be several problems going on here:

1. Those screencasts were uploaded in the same location as the ones for desktop.

This is a problem because files are tied to the page they belong to by page name and language. So desktop and mobile should each have their own folder. I fixed this on stage by creating a mobile folder and uploading there.

2. Uploading files works, but they don't appear attached to the page. I could reproduce this locally when not under VPN. So my best guess here is that mobile stage does not have access to apps.videos.mozilla.org

This took a while to figure out because it just seems wrong that you can upload files but not access them afterwards :-)


Action items:
1) (This bug) For the SUMO team: change the screencast path for mobile production like so:

Base URL for file uploads (if using WebDav, use webdav:// instead of http://):
webdav://apps.videos.mozilla.org/manage/sumo/mobile/
Base URL for files to be served from:
http://videos.mozilla.org/serv/sumo/mobile/
See mobile stage if unsure, at: https://mobile-support-stage.mozilla.com/tiki-admin.php?page=wiki


2) (Bug 561501) For IT: check that mobile stage has access to apps.videos.mozilla.org and give it access if not.


Will come back to this bug if 2) doesn't solve the problem.

Comment 3

[Paul Craciunoiu [:paulc]]

Fixed. I'll try to explain...

So minify is disabled on mobile (both stage and prod). This was causing issues with the javascript on the editpage (JS errors) and the screencasts wouldn't show up. It wasn't what I thought, but in the end I still needed IT's help to run some SQL (see bug 561501).

We'll need to run this same SQL on production when we push. Otherwise, it should all work fine now.

Comment 4

[Vishal Kamdar [:vish_moz]]

This works now. Looks like IT did run the required SQL.
Verified, FIXED.