566504 - Unable to register Contributor on stage-support-new without openfire database settings

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect)

Description

[Rebecca Billings [:rbillings]]

Unable to register new users on stage-support-new

1) https://support-stage-new.mozilla.com/tiki-login_scr.php?locale=en-US
2) register
3) enter new user details

expected: user created
actual: error user already exists 

* User does not exist, verified in DB and via log in window

Comment 1

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

looks like SuMoMo has the same problem. The equivalent SuMoMo bug seems to be  bug 561925

Comment 2

[Paul Craciunoiu [:paulc]]

So... I couldn't reproduce this locally. Maybe James can figure it out. One thought I have so far is that the livechat_id section is throwing an exception in its try {} catch {} block (lines 183-220).

Also, this seems to work on desktop prod. A curious issue...

Comment 3

[James Socol [:jsocol, :james]]

Openfire database settings were missing, which caused PDOExceptions, which got caught in a try-catch, which had... quiet error messaging.

Trevor fixed it for us.

Comment 4

[Rebecca Billings [:rbillings]]

Verified able to create new contributors on a couple of browsers.