569498 - Navigating through pages with embedded PDF documents causes the browser to hang and then crash [@ UserCallWinProcCheckWow ]

Status: RESOLVED DUPLICATE of bug 531551

(Plugins Graveyard :: PDF (Adobe), defect)

Description

[ramitbhalla]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 ( .NET CLR 3.5.30729)

This website has links with embedded PDF files, each link open a new embedded PDF file.
The first file opens fine. When I click a link to open the next/previous embedded PDF file. The file opens, but the browser hangs. I can scroll the embedded file fine, just he rest of the browser hangs and the screen goes white.
If I try to close the browser or open another page etc - it crashes.

I'm using Acrobat 9

Reproducible: Always

Steps to Reproduce:
1. Login to https://ipay.adp.com/iPay/index.jsf or any site which has links to emebedded PDF files
2. Open the first page with the embedded PDF file
3. Click a link on teh same page open the next embedded PDF file
4. Browser hangs, try to chnage page and it crashes
Actual Results:  
Hangs/crashes

Expected Results:  
Shoudl open the next file and allow browsing

Acrobat 9
Windows 7

Comment 1

[Tim (fmdeveloper)]

Please provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Kevin Brosnan]

Make sure Adobe Reader is the most recent version. https://www.mozilla.com/en-US/plugincheck/

Check for any recent crash reports. They can be found by typing about:crashes in the address bar.

Comment 3

[Daniel Kirsch]

I experience the same behaviour here on several machines using win XP with FF 3.6.2 and 3.6.3.

Comment 4

[Daniel Kirsch]

I cannot reproduce it with a 3.5.8pre build

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.8pre) Gecko/20091231 Shiretoko/3.5.8pre (.NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Comment 5

[Kevin Brosnan]

Yes but the most helpful info would be the crash reports as described in comments 1 and 2. Additionally the exact version of Adobe Reader or Adobe Acrobat.

Comment 6

[Daniel Kirsch]

Crashreport:
bp-e8f56eb7-d830-4f47-af33-29b6e2100616

Adobe Acrobat version: 7.0.8.218

Comment 7

[Daniel Kirsch]

The crashing machine has win XP installed.
I cannot reproduce this on Win7 with any firefox version (tested a lot) and Adobe Acrobat Version: 9.3.2.163
I will try to test more Firefox versions on the crashing XP machine and try to update to a more recent Adobe Acrobat version later.

Comment 8

[Daniel Kirsch]

Crash with Adobe Acrobat Version: 8.0.0.456
Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2

Crashreport:
bp-22a00075-7e8f-49bd-8f70-00fa12100616

Comment 9

[Daniel Kirsch]

Updated the Plugin to Version: 9.3.0.148 and cannot reproduce the error anymore in Firefox 3.6.3

Comment 10

[Kevin Brosnan]

Works for me then with an up to date Adobe Reader.

Comment 11

[Kevin Brosnan]

Actually a dupe.