Cannot stop showing that "Add Security Exception" window



9 years ago
8 years ago


(Reporter: hawran.diskuse, Unassigned)


Firefox Tracking Flags

(Not tracked)



(1 attachment)



9 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv: Gecko/20100401 Ubuntu/9.10 (karmic) Firefox/3.5.9
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv: Gecko/20100317 Lightning/1.0b1 Thunderbird/3.0.4 - Build ID: 20100317100855

Thunderbird has started showing the "Add Security Exception" window and I'm not able to stop it, even if I use the "Cancel" button.

(Actually, I've tried it 30times - probably - and the window disappeared).

It's really annoying as one is not able to do whatever else as that window is modal ...

Reproducible: Always

Steps to Reproduce:
Not able to reproduce it.
Actual Results:  
The application is unusable.

Expected Results:  
When I use the "Cancel" button I'll be able at least to close Thunderbird.

It's happened on my imap e-mail account.

Comment 1

9 years ago
Have you added the security exception ?

Comment 2

9 years ago
I've tried it several times (see the picture attached), then I've begun trying to "Cancel" it.

Comment 3

9 years ago
Created attachment 454004 [details]
an "Add Security Exception" window after a couple of "Confirmation Security Exception"'s
Component: General → Security
QA Contact: general → thunderbird
Whiteboard: dupme
Last Resolved: 8 years ago
Resolution: --- → DUPLICATE
Whiteboard: dupme
Duplicate of bug: 528922

Comment 5

8 years ago
This error is not a duplicate of 528922. Or doesn't look like it is.

Here is my addition:

Today the certificate expired on my mail server. TB showed this window: Add Security Exception.
My TB download mails with 1 minute period.

This mixture of settings caused that this window (after pushing the Cancel button) pops up again and again. 

I put some heavy on my ESC button, went for coffee...
When I was back, the constantly popping window disappeared. But then again, after a minute, it popped again. 
It will be helpful if TB won't show EVERY uncertified download attempt's window after closing the one that's opened.

If I wait for 5 minutes, and I add an exception, the windows pop 4 times, then popping stops.

This is TB 3.1.7 on a WinXP 32bit OS.

Comment 6

8 years ago
I've been having the same problem since I switched to TB 3. I simply deleted the existing exception in the Servers certificates. Popup seems to have stopped, at least for the last few times I restarted TB.

Comment 7

8 years ago
Never mind, the confirmation dialog just reappeared today. At least I had a day without this popup. Perhaps the problem is that my imap mail server name is an alias to some internal machine: e.g. -> I'll try changing the server name to the actual machine name and see if this comes back.

Comment 8

8 years ago
Ok. This seems to have fixed the problem for me for now. At least I haven't seen any popup since yesterday...
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