585937 - Crash during opening PDF file

Status: VERIFIED DUPLICATE of bug 531551

(Firefox :: General, defect)

Description

[Maciej Lipczynski]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 GTB7.1 (.NET CLR 3.5.30729)
Build Identifier: 3.6.8

Hello

The FF 3.6.8 (no other version) crashes while trying to open any PDF file from the web service we are providing to our customers. The service works since ages. During tests on FF 3.6.8 it was detected that FF crashes.
Ther is a link pointing to the servlet which produces the PDF and sends it back to the browser. The browser usually opens the PDF and shows the content in the frame (of frameset).
It seems to happen with every AcrobatReader version.

Reproducible: Always

Steps to Reproduce:
1. Login to our service.
2. Click on any link pointing to PDF
3. FF crashes
Actual Results:  
FF crashes.

Expected Results:  
Should open PDF and display it as it was in previous versions.

Add-ons: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.2.1,{DDC359D1-844A-42a7-9AA1-88A850A938A8}:1.1.10,[e-mail]:1.0,[e-mail]:1.0.20100405,[e-mail]:3.7.9,[e-mail]:1.0.8,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.8
BuildID: 20100722155716
CrashTime: 1281443717
EMCheckCompatibility: true
Email: [e-mail]; [e-mail]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1280730485
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 16714
StartupTime: 1281443709
Theme: classic/1.0
Throttleable: 1
URL: http://10.232.41.62:8084/framesets/frameset_config.html
Vendor: Mozilla
Version: 3.6.8

Comment 1

[Kevin Brosnan]

Please add a crash report ID by typing about:crashes in the address bar. Then copy and paste some recent IDs into this bug.

Comment 2

[Maciej Lipczynski]

Attachment: FF crash log

The log file written by the FF during our clicking till the crash.

Comment 3

[Maciej Lipczynski]

Here are some ID's:

bp-ecc7c183-65ba-400f-b1f1-a99082100810

bp-243ebcff-910b-46db-b9e3-0e6b82100810

Regards

Comment 5

[Maciej Lipczynski]

We've read through some of bug #531551 entries and am beginning to wonder whether it is in fact the same bug. The original bug seems to indicate a bug that existed already in version 3.6.x (where x < 8) but those version seem fine with the PDFs.  Our bug appears only in latest update 3.6.8.  Maybe its worth looking into it further rather than simply dismissing it as a duplicate. It may be worth asking what has changed between version 3.6.6 and 3.6.8.

Comment 6

[timeless]

you're using an out of date version of acrobat. update <period>.

We will at some point block that version of acrobat from running at all.

Comment 7

[Matthias Versen [:Matti]]

>We've read through some of bug #531551 entries and am beginning to wonder
>whether it is in fact the same bug.

Just read the stacktrace and you will know that this is the exact same bug.