Closed Bug 59627 Opened 25 years ago Closed 18 years ago

Mozilla only gets e-mails in plain text , not HTML, from Exchange server

Categories

(MailNews Core :: Networking: IMAP, defect, P2)

Product:
MailNews Core
Component:
Networking: IMAP
Platform:
x86
Other
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME
Milestone:
mozilla1.2alpha

People

(Reporter: talvola, Assigned: mscott)

Details

(Whiteboard: outlook)

Attachments

(5 files)

Test case for multipart text/html email
2.03 KB, text/plain
Details
Screen shot of Mozilla displaying the e-mail
15.98 KB, image/gif
Details
Correct display in Outlook
11.33 KB, image/gif
Details
Snapshot of email in Outlook 2000
92.30 KB, image/jpeg
Details
Snapshot of email in Moz 1.4 rc2
96.53 KB, image/jpeg
Details
(re-entered from Bug 59556 which was marked INVALID because I stuck about 3 or 4 things in the same entry) E-mails from Outlook 98 (at least the way we have it set up at work here) send by default e-mail messages which are multi-part messages with a text/plain version of the message, and a text/html version of the message, for example: first part: ------_=_NextPart_001_01C049E5.C7923480 Content-Type: text/plain; charset="iso-8859-1" second part: ------_=_NextPart_001_01C049E5.C7923480 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable As far as I can tell, Netscape Mail will only let me read the text/plain version of the e-mail, and won't let me view the text/html version. (This is in a Mozilla build of 7-NOV-2000 or so) What I'd like to see, in a case like the above e-mail, is that Mail lets me read it in either plain text format, or HTML format - if the mail is in multiple formats, why not let the user choose? Or, set up some preferences to allow the user to specify things. Bug 40572 talks about converting incoming HTML e-mail to plain text. Bug 18427 is also similar.
Changing qa assign
QA Contact: esther → pmock
Reporter is this still a problem in the latest nightlies?
Using the version in /pub/mozilla/nightly/2000-12-18-09-Mtrunk - 2000121804 - this is still happening. All messages I read from the Exchange server here only display in text mode, and there seems to be no indication that there is an HTML version. Doing a 'View Source' only shows the text/plain version. Here is more detail of the e-mail if it helps: From: Erik Talvola <talvola@yahoo.com> To: "'talvola@sdf.lonestar.org'" <talvola@sdf.lonestar.org> Subject: Geek Lunch Presents: Date: Mon, 27 Nov 2000 12:34:51 -0500 Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C05898.69A6886E" This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. ------_=_NextPart_001_01C05898.69A6886E Content-Type: text/plain; charset="iso-8859-1" (blah blah) ------_=_NextPart_001_01C05898.69A6886E Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> <HTML> <HEAD> <META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; = charset=3Diso-8859-1"> <META NAME=3D"Generator" CONTENT=3D"MS Exchange Server version = 5.5.2650.12"> <TITLE>Blah: </TITLE> </HEAD> <BODY> (blah blah) </BODY> </HTML> ------_=_NextPart_001_01C05898.69A6886E--
Marking NEW as per comments.
Status: UNCONFIRMED → NEW
Ever confirmed: true
nominating mail3. It would help if you could create an email that you don't mind posting publicly and then add it as an attachment.
Keywords: mail3
OK - here goes. I'm away from work for a few days, but this should work as an example. This was an e-mail forwarded from work (using Outlook 98) to a shell account - I copied the text in the next attachment from an Emacs RMAIL buffer. It's pretty much as I described before - MIME 'multipart/alternative' message with a text/plain version first, and then a text/html version afterwards.
Your attachment can't be viewed as an email. Could you please create a new local folder, copy the message into that folder and then attach the folder to this bug. Thanks, Esther
I'm probably just dense, but I'm not sure what I need to attach here, or how to. If I view the e-mail in Mozilla - I never see anything but a text/plain message. The only way I can see the multi-part e-mail is by reading the e-mail with some other reader, like Emacs RMAIL (which I did) and cutting and pasting the results. If I View Message Source or save the e-mail as a file, I always get a text/plain. I suspect that the problem is when Mozilla fetches the message from the Exchange server. I have seen multi-part messages of a similar sort which display fine from Yahoo Mail (using POP3 I believe), but everything from the Exchange server (using IMAP) comes out as text/plain - I never see HTML messages. I'm not sure how to send a test file - it may require someone at Netscape to have access to an Exchange server, which I can't provide. Or, again, let me know what else I could do to help. Let me know what I should do differently - I could just forward the e-mail to someone directly if that helps.
I don't see any html part in your attachment. It sounds like you have a different mail reader. Just go to that and get the mail from there and then create an attachment in this bug.
reassigning to ducarroz.
Assignee: putterman → ducarroz
marking nsbeta1-
Keywords: nsbeta1-
Status: NEW → ASSIGNED
Target Milestone: --- → mozilla0.9.7
Whiteboard: outlook
Target Milestone: mozilla0.9.7 → mozilla0.9.9
Keywords: mail3 → nsbeta1+
Using today's build on Window, I don't have problem displaying correctly the test message. Only the HTML part show up! WFM
Status: ASSIGNED → RESOLVED
Closed: 24 years ago
Resolution: --- → WORKSFORME
The issues isn't Mozilla's handling of the multipart e-mails, despite the summary. The issue is what I had mentioned in the 12/18/2000 comment - Mozilla when fetching e-mails from (at least) a Microsoft Exchange mailserver only gets the text version of the e-mail - it doesn't get the multipart message. A view source on the message in the attachment below shows: Received: by sfccmsx01.sapient.com id <01C16E15.B0B22CC0@sfccmsx01.sapient.com>; Thu, 15 Nov 2001 12:39:58 -0800 Message-ID: <A4EBF226E82C984AAA757749B77719180689F7@sfccmsx01.sapient.com> From: Erik Talvola <etalvola@sapient.com> To: Erik Talvola <etalvola@sapient.com> Subject: Test message Date: Thu, 15 Nov 2001 12:39:57 -0800 MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" This message sent from Microsoft Outlook 2000. Format is 'Rich Text' in Outlook. 20 point Courier in blue 11 point Tahoma in green with no multi-part info. Somehow, Outlook is able to get that info, but Mozilla is not. Note that I just tried Eudora, and it doesn't work either, so this is probably something strictly on the IMAP/network end of things.
Here's what it looks like in Mozilla
This is how the message displays in MS Outlook 2000.
Reopen... We need a better summary!
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Summary: Multipart e-mails with both text and HTML versions only display the text version → Mozilla only gets e-mails in plain text , not HTML, from Exchange server
Priority: P3 → P2
QA Contact: pmock → esther
I've been told (but don't know how to confirm) that when you use IMAP to fetch messages from an Exchange server - this is all you get. You have to use the MS-specific APIs (MAPI?) to fetch messages that include HTML, etc.
Karen, are you able to reproduce this?
QA Contact: esther → huang
IMAP log could help here, I think :-)
Target Milestone: mozilla0.9.9 → mozilla1.0
looks like an IMAP issue and not a mime problem. Reassign...
Assignee: ducarroz → mscott
Status: REOPENED → NEW
Component: Mail Window Front End → Networking - IMAP
nsbeta1- as per ADT
Keywords: nsbeta1+ → nsbeta1-
Target Milestone: mozilla1.0 → mozilla1.2
From what I understand, this will be a different solution for Exchange Server 5.5 and Exchange Server 2000. 5.5 uses a proprietary API (MAPI?) for communications, whereas 2000 uses WebDAV, or some variant. Even though it's for another product, Ximian now offers a connector which allows reasonably full functionality with Exchange Server 2000 and Evolution - http://www.ximian.com/about_us/press_center/press_releases/connector_launch.html for more details.
QA Contact: huang → gchan
I'm experiencing the same problem. When I get messages from an Exchange IMAP server, it comes out as plain text with all the HTML formatting visible. When viewed under Outlook 2000, it shows normally.
This is how the email looks in Outlook 2000
This is how the email looks in Moz 1.4 rc2, looking at the same email in the same folder on the Exchange server.
I am seeing the exact same thing unchanged even in 1.5. multi-part html messages sent from mozilla to exchange users running outlook - no problem multi-part html messages sent from outlook to exchange users running outlook - no problem multi-part html messages sent from mozilla to exchange users running mozilla - no problem multi-part html messages sent from outlook to exchange users running mozilla - only the plain/text portion seems to arrive. Searching around on the web I found suggestions that outlook is not well behaved and munged the mail headers which seems just typical for MS to do.
I am seeing the exact same thing unchanged even in 1.5. multi-part html messages sent from mozilla to exchange users running outlook - no problem multi-part html messages sent from outlook to exchange users running outlook - no problem multi-part html messages sent from mozilla to exchange users running mozilla - no problem multi-part html messages sent from outlook to exchange users running mozilla - only the plain/text portion seems to arrive. Searching around on the web I found suggestions that outlook is not well behaved and munged the mail headers which seems just typical for MS to do.
Product: MailNews → Core
In the latest 2.0.0.6 Thunderbird, Exchange Server messages seem to be displaying properly - I haven't compared side-to-side with Outlook, but I think we can close this and replace it with more specific bug reports if something surfaces.
Status: NEW → RESOLVED
Closed: 24 years ago → 18 years ago
Resolution: --- → FIXED
No bug or patch referenced as the fix. -> WORKSFORME
Resolution: FIXED → WORKSFORME
Product: Core → MailNews Core
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