Closed
Bug 597960
Opened 14 years ago
Closed 11 years ago
crash under Windows XP [@ HeapDestroy ] mainly on start-up
Categories
(Core :: General, defect)
Tracking
()
RESOLVED
WORKSFORME
Tracking | Status | |
---|---|---|
blocking2.0 | --- | - |
People
(Reporter: scoobidiver, Unassigned)
References
(Blocks 1 open bug)
Details
(Keywords: crash, user-doc-needed, Whiteboard: [thirdparty][tbird crash][startupcrash])
Crash Data
Build : Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b7pre) Gecko/20100919
Firefox/4.0b7pre
This is a residual crash signature that exists in 3.6.9 and trunk builds.
It is #99 top crasher for 4.0b6 for the last two weeks.
Signature HeapDestroy
UUID e8d24245-6acf-4960-aeaa-836142100918
Time 2010-09-18 06:46:18.480054
Uptime 172
Last Crash 354008 seconds (4.1 days) before submission
Install Age 19113 seconds (5.3 hours) since version was first installed.
Product Firefox
Version 4.0b7pre
Build ID 20100917041014
Branch 2.0
OS Windows NT
OS Version 5.1.2600 Service Pack 4
CPU x86
CPU Info GenuineIntel family 6 model 15 stepping 11
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 0x12345ac5
App Notes AdapterVendorID: 10de, AdapterDeviceID: 0615
Crashing Thread
Frame Module Signature [Expand] Source
0 kernel32.dll HeapDestroy
1 kernel32.dll CreateFileA
2 kernel32.dll HeapUsage
3 kernel32.dll BaseDllMapResourceIdW
4 xul.dll GetFileInfo xpcom/io/nsLocalFileWin.cpp:480
Comment 1•14 years ago
|
||
might be 100% extension compat checking turned off. should check extensions on this one.
Comment 2•14 years ago
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don't see any good addon correlations, it may also be that status of addon checking is unknown and/or we aren't getting addon data in the reports.
a lot of the comments are non-english (mostly russian?) -- maybe related to Bug 595957 ?
it also appears there is a large number of duplicate reports it the sample I looked at from oct 4 and 5
count repeated comment
25 мне срочно нужно в интернет сделайте пожалуйста
16 BuildID: 20100914125854 | CrashTime: 1286189467 | Email: zuzan-dota@mail.ru | ProductName: Firefox | StartupTime: 1286189465 | Throttleable: 1 | URL: | Vend
or: Mozilla | Version: 3.6.10
6 Mozila Firefox
4 интернет
3 включите сайт
3 хачу
2 Помагите
2 ошибка
2 не подключается интернет
2 не работает
2 у меня не работает
2 vc
2 BuildID: 20100914125854 | CrashTime: 1286204551 | Email: zuzan-dota@mail.ru | ProductName: Firefox | StartupTime: 1286204548 | Throttleable: 1 | URL: | Vend
or: Mozilla | Version: 3.6.10
2 BuildID: 20100914125854 | CrashTime: 1286189350 | Email: zuzan-dota@mail.ru | ProductName: Firefox | StartupTime: 1286189350 | Throttleable: 1 | URL: | Vend
or: Mozilla | Version: 3.6.10
2 BuildID: 20100722155716 | CrashTime: 1286201987 | Email: jjj.ffhhjjr@yandex.ru | ProductName: Firefox | StartupTime: 1286201987 | Throttleable: 1 | URL: | V
endor: Mozilla | Version: 3.6.8
12 НАДОЕЛИ!
8 ы
4 BuildID: 20100914125854 | CrashTime: 1286270193 | Email: zuzan-dota@mail.ru | ProductName: Firefox | StartupTime: 1286270183 | Throttleable: 1 | URL: | Vend
or: Mozilla | Version: 3.6.10
3 восстановить Mozilla
3 почему я немогу зайти в интэрнет
3 rth
2 интернет
2 рррр
2 ззз
2 ЗЗЗ
2 xfgn
2 sym
2 gf
2 dfh
Depends on: 579136
Comment 3•14 years ago
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the spike on this crash corresponds to https://bugzilla.mozilla.org/show_bug.cgi?id=595957#c5
./stacktrend.sh HeapDestroy 201009*
date crashes at
HeapDestroy
20100901 4
20100902 1
20100903 3
20100904 0
20100905 0
20100906 2
20100907 3
20100908 3
20100909 3
20100910 132
20100911 230
20100912 377
20100913 474
20100914 462
20100915 271
20100916 1104
20100917 1364
20100918 1989
20100919 2391
20100920 3174
20100921 2497
20100922 3448
20100923 3566
20100924 2896
20100925 5231
20100926 9147
20100927 7783
20100928 10377
Whiteboard: [crashkill][explosive][thirdparty]
Updated•14 years ago
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Blocks: malware-attacks
Reporter | ||
Comment 4•14 years ago
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It is #18 top crasher in 4.0b8pre for the last week.
blocking2.0: --- → ?
Keywords: topcrash
Comment 5•14 years ago
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This is showing up as the top crash in early beta7 data - 258 crashes on Windows.
Comment 6•14 years ago
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(In reply to comment #5)
> This is showing up as the top crash in early beta7 data - 258 crashes on
> Windows.
Christian, Mike, Damon: Can we get this as a beta8 blocker ? thanks!
Marking it as a beta8 blocker for now, may be punted to a future beta if it doesn't spike.
blocking2.0: ? → beta8+
Comment 8•14 years ago
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Choffman, can you query the back end to see what kind of urls are coming up. Perhaps we can find a pattern or anything new?
Comment 9•14 years ago
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I'm in a spot where I can't get behind the firewall to look at URLs for some recent data.
Looking at data from Nov 2 most of the crashes under this signature are within 3 minutes of startup, so the urls won't be that useful. They mostly confirm Russian users are affected
6488 total crashes for HeapDestroy on 20101102-crashdata.csv
6454 startup crashes inside 30 sec.
6472 startup crashes inside 3 min.
123 repeated crashes inside 3 min. of last crash
urls for testing
6234
194 \N
7 http://www.yandex.ru/
4 about:blank
3 http://ru.start3.mozilla.com/firefox/?client=firefox-a&rls=org.mozilla:ru:o
fficial
2 jar:file:///E:/Program%20Files/Mozilla%20Firefox%204.0%20Beta%201/omni.jar!
os breakdown was 100% WinXP
Addon checking status is not available for a very high percentage of the reports which made just be another symptom the crash is happening very early in startup.
This is probably the 4.0bX signature malware that is affecting Russian users in bugs 598007 and bug 598007 as noted in the tracking bugs and dups, and if a few early beta testers are infected they could skew the results.
Comment 10•14 years ago
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This is a startup crash, they either won't have URLs or they won't be meaningful. If comment #3 is correct, then there's really not a lot we can or should do about it.
Comment 11•14 years ago
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recommended that we use the new post crash e-mail system to try and reduce these, or at least make users aware that their crashes could be related to malware.
Comment 12•14 years ago
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Sounds like this is no longer anything we are doing for beta8 or can do anything about. Where does it get triaged to now?
Updated•14 years ago
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blocking2.0: beta8+ → -
Updated•14 years ago
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Component: XPCOM → General
QA Contact: xpcom → general
Comment 14•14 years ago
|
||
also evident in thunderbird. all startup, with rare exception like
bp-58ca026f-a164-4692-9a3d-5853a2101026
0 kernel32.dll HeapDestroy
1 kernel32.dll CreateFileA
2 onex.dll OneXQueryStatistics
3 @0x1643c7
4 @0x16155a
5 @0x161937
6 nspr4.dll _PR_MD_SEND nsprpub/pr/src/md/windows/w95sock.c:357
7 nspr4.dll SocketSend nsprpub/pr/src/io/prsocket.c:681
8 nspr4.dll SocketWrite nsprpub/pr/src/io/prsocket.c:701
9 thunderbird.exe nsSocketOutputStream::Write netwerk/base/src/nsSocketTransport2.cpp:576
10 xpcom_core.dll nsStreamCopierOB::FillOutputBuffer xpcom/io/nsStreamUtils.cpp:523
11 xpcom_core.dll nsPipeInputStream::ReadSegments xpcom/io/nsPipe3.cpp:799
Whiteboard: [crashkill][explosive][thirdparty] → [crashkill][explosive][thirdparty][tbird crash]
Reporter | ||
Comment 15•14 years ago
|
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It is #282 top crasher in 4.0b11.
user-doc-needed: Is there a workaround?
Keywords: topcrash
Whiteboard: [crashkill][explosive][thirdparty][tbird crash] → [thirdparty][tbird crash]
Comment 16•14 years ago
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Has been pretty stable recently at 300-400 reports overall, saw some significant rise in recent days on 4.0* versions, I guess because those start attracting more normal use cases.
Still, all comments look Russian, and uptimes mostly point to startup.
Assignee | ||
Updated•14 years ago
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Crash Signature: [@ HeapDestroy ]
Comment 17•12 years ago
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bp-cc42e551-508d-450f-8bc4-de9dc2130420 firefox 20.0.1
but very rare for firefox.
And nothing newer than version 14 for Thunderbird.
Comment 18•11 years ago
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(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #16)
> Has been pretty stable recently at 300-400 reports overall, ...
> Still, all comments look Russian, and uptimes mostly point to startup.
All Russian comments in this query https://crash-stats.mozilla.com/report/list?signature=HeapDestroy&product=Firefox&query_type=is_exactly&range_unit=weeks&process_type=any&hang_type=any&date=2014-05-22+14%3A00%3A00&range_value=4#tab-reports are for version 13
Except for some spikes/duplicates the crash rate for most current version is less than 10 per month. With a significantly lower crash rate I'd say this is WFM.
Plus, we have no STR
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
Whiteboard: [thirdparty][tbird crash] → [thirdparty][tbird crash][startupcrash]
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Description
•