600698 - Magically detect getsatisfaction support urls

Status: VERIFIED FIXED

(addons.mozilla.org Graveyard :: Public Pages, defect)

Description

[Jeff Balogh (:jbalogh)]

If possible, we're going to skip having special getsatisfaction boxes in the devcp.  If we can detect that the support url points to GS, we can pop up the GS UI.

1. Assigned to osunick since he has GS experience.  Please tell us what a support url will look like.
2. Is this the right conclusion? Do we want to keep the GS js popup at all? Or do we want to bounce directly to the external site?  In that case we'd need no special handling.

Comment 1

[Nick Nguyen [:osunick]]

1. http://getsatisfaction.com/mozilla/products/mozilla_personas
1a. we need two things- company name (after the first slash) and optionally the product name (after products, if there is nothing after 'products' that is fine)
2. Yes, I think we should keep this.  In general moving people off site is terrible and having an integrated support experience without leaving AMO is good, especially if we don't have to build much to do it.

Comment 2

[Jeff Balogh (:jbalogh)]

Thanks Nick. Fligtar: is this a secret or do you want to add some help text?

Comment 3

[Justin Scott [:fligtar]]

what, no piece of paper asking me to comment on this bug?

Comment 4

[Justin Scott [:fligtar]]

I don't think we need documentation.

Comment 5

[Jeff Balogh (:jbalogh)]

=> gkoberger since he's doing those pages.  

I'm not sure how we came out of the detraction meeting with a request for more magic, so maybe the original detractor can fill us in?

Comment 6

[Chris Howse [:chowse]]

(In reply to comment #5)
> I'm not sure how we came out of the detraction meeting with a request for more
> magic, so maybe the original detractor can fill us in?

This was an effort to eliminate some extra fields for what is arguably a special case. Since a GetSatisfaction URL is enough to create the widget, we can just use the Support URL + some magic for this case, and eliminate the GS fields altogether.

One potential issue: existing add-ons that use both GetSatisfaction AND a support URL that's different from GS. However, I think that this would produce a worse experience for our users: there are now to links to support, and it's not clear which is definitive. There should be one "support site" (the same as one "homepage") that should be treated as official for an add-on.

Comment 7

[Gregory Koberger (:gkoberger)]

http://github.com/jbalogh/zamboni/commit/4800d56d3c44a1f1540e8cf4d2528a9284f578db

Comment 8

[Stephen Donner [:stephend] Not actively reading bugmail]

Verified FIXED by entering a GS URL into https://preview.addons.mozilla.org/z/en-US/developers/addon/8585/edit, and seeing it reflected on the details page:

https://preview.addons.mozilla.org/en-US/firefox/addon/8585/

in both the "Ask others on _Get Satisfaction_" and "Visit the support site" link.

Comment 9

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Post-fix screenshot of the DevCP, where I entered the URL

Comment 10

[Stephen Donner [:stephend] Not actively reading bugmail]

Attachment: Post-fix screenshot of the details page, where the GS widget shows up