Automatic updates get stalled when installed version is newer than a downloaded update restored using Windows system restore.

RESOLVED FIXED in mozilla2.0b10



Application Update
7 years ago
7 years ago


(Reporter: Daniel Morante, Assigned: rstrong)


Windows XP
Bug Flags:
in-testsuite +
in-litmus -

Firefox Tracking Flags

(blocking2.0 final+, blocking1.9.2 -, status1.9.2 .17-fixed, blocking1.9.1 -, status1.9.1 .19-fixed)


(Whiteboard: [softblocker])


(3 attachments)



7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20100914 Firefox/3.6.10 FirePHP/0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20100802 Thunderbird/3.1.2

When a downloaded update is older than the currently installed version, new updates are no longer downloaded and the currently downloaded update gets "stuck".

Reproducible: Always

Steps to Reproduce:
I discovered this when I recently recovered from a Windows crash.  My copy of Thunderbird had a downloaded update (version 3.1.1) waiting to be applied.

After reloading Windows and installing the latest copy of Mozilla Thunderbird (3.1.2 at the time), I restored my user profile directory.  Obviously, this included the Mozilla Application Data and Local Settings folders.

Clearly, this is not the type of thing someone will do on purpose, but as shown above it can happen and can cause problems.  So the steps to manually reproduce are (I think):

1. Download an update (for example 3.1.1)
2. Do not apply update to current version (example: 3.1)
3. Wait until new version (example: 3.1.2) is released
4. Backup and remove your Thunderbird application data and local settings directory
5. Download and Install new version from Mozilla website (example: 3.1.2)
6. Restore application data
7. Launch Thunderbird
Actual Results:  
Thunderbird still wants to apply the 3.1.1 update, when trying to apply the update to the 3.1.2 version, the program restarts and the update is still on 3.1.1.

No new updates are downloaded and the version remains on 3.1.2

Expected Results:  
Thunderbird should delete the old update

The same might happen on Firefox, but I have not tested.  Might be related to bug #575124
Component: General → Application Update
Product: Thunderbird → Toolkit
QA Contact: general → application.update
Was there an update.version file in the updates/0 directory that was restored? I suspect not but it would be great if you could verify. That file prevents this for the typical cases.
Summary: Automatic updates get stalled when installed version is newer than downloaded update. → Automatic updates get stalled when installed version is newer than a downloaded update restored using Windows system restore.

Comment 2

7 years ago
The updates directory currently contains:

 Directory of C:\Documents and Settings\Danny\Local Settings\Application Data\Th
underbird\Mozilla Thunderbird\updates

09/03/2010  04:24 PM    <DIR>          .
09/03/2010  04:24 PM    <DIR>          ..
06/18/2010  02:47 PM            78,015 backup-update.log
06/26/2010  12:47 PM           107,128 last-update.log
               2 File(s)        185,143 bytes

I do not see a "0" directory anywhere.  Were would that be located.
Is it still stuck? If not, what steps did you perform to recover?

Comment 4

7 years ago
Still stuck on version 3.1.2 wanting to apply version 3.1.1.

I haven't done anything to try and recover.
Please attach the active-update.xml located in
:\Documents and Settings\Danny\Local Settings\Application Data\Thunderbird\Mozilla Thunderbird\

Comment 6

7 years ago
Created attachment 486187 [details]
The active-update.xml file as requested
Please open about:config (e.g. Tools -> Options -> Advanced -> General -> Config Editor, click the "I'll be careful, I Promise!" button if it is displayed, right click and select New -> Boolean. For the name type app.update.log and for the value select True. Restart Thunderbird and open the Error Console. Copy any messages that start with AUS: and paste them into this bug. Thanks!

Comment 8

7 years ago
AUS:SVC gCanCheckForUpdates - able to check for updates

Comment 9

7 years ago
I'm seeing this same problem, but I think it happened without a windows restore. My update to 3.1.5 kept failing, so I downloaded 3.1.5 and updated manually. I had to repeat this for 3.1.6, and Thunderbird still wants to update to 3.1.5. If I let Thunderbird try to update itself, it restarts and nothing changes.
Brett, please file a separate bug
Created attachment 503416 [details] [diff] [review]
patch rev1

This also happened to dougt's Linux system though I'm at a loss how this would have happened on Linux. Definitely something that would be nice to get for Firefox 4.0
Assignee: nobody → robert.bugzilla
Ever confirmed: true
Attachment #503416 - Flags: review?(dtownsend)
In dougt's case what I think happened is there was a staged update and he manually upgraded before applying. On startup the old version was found and deleted but the active-update.xml was not deleted. This left him in a state where he could not check for updates.
blocking2.0: --- → ?
Sounds like  few ways this could happen and it hoses our ability to deliver updates so we should block on this.
blocking2.0: ? → final+
Whiteboard: [softblocker]
Attachment #503416 - Flags: review?(dtownsend) → review+
Pushed to mozilla-central

This also affects 1.9.1 and 1.9.2
blocking1.9.1: --- → ?
blocking1.9.2: --- → ?
Last Resolved: 7 years ago
Flags: in-testsuite+
Flags: in-litmus-
Resolution: --- → FIXED
Target Milestone: --- → mozilla2.0b10

Comment 15

7 years ago
Denying blocking but marking as wanted for branches.
blocking1.9.1: ? → -
blocking1.9.2: ? → -
status1.9.1: --- → wanted
status1.9.2: --- → wanted
Attachment #503416 - Flags: approval1.9.2.15?
Attachment #503416 - Flags: approval1.9.1.18?
Comment on attachment 503416 [details] [diff] [review]
patch rev1

Approved for and, a=dveditz for release-drivers
Attachment #503416 - Flags: approval1.9.2.15?
Attachment #503416 - Flags: approval1.9.2.15+
Attachment #503416 - Flags: approval1.9.1.18?
Attachment #503416 - Flags: approval1.9.1.18+
Pushed to mozilla-1.9.2

I'll push to mozilla-1.9.1 after my 1.9.1 build finishes.
status1.9.2: wanted → .15-fixed
Created attachment 506921 [details] [diff] [review]
1.9.1 patch

Had to change the test a bit for 1.9.1
Pushed to mozilla-1.9.1
status1.9.1: wanted → .18-fixed
The "3.6.15" we're releasing today does not fix this bug, the release containing this bug fix has been renamed to "3.6.16" and the bugzilla flags will be updated to reflect that soon. Today's release is a re-release of 3.6.14 plus a fix for a bug that prevented many Java applets from starting up.
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