Closed Bug 602805 Opened 14 years ago Closed 9 years ago

Startup crash on Windows XP in CrashReporter::WriteDataToFile

Categories

(Toolkit :: Crash Reporting, defect)

Product:
Toolkit
Component:
Crash Reporting
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: scoobidiver, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [rare])

Crash Data

Build: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b8pre) Gecko/20101007 Firefox/4.0b8pre This is a residual crash signature. It happens at start-up on Windows XP, mainly on russian sites. It is #141 top crasher in b7pre build for the last week. Signature nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile UUID 3857aa2f-3090-4be4-9f49-9559c2101008 Time 2010-10-08 00:19:02.772927 Uptime 0 Install Age 0 seconds since version was first installed. Product Firefox Version 4.0b8pre Build ID 20101007042624 Branch 2.0 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info AuthenticAMD family 16 model 4 stepping 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xfffffffffc4d8d61 Processor Notes WARNING: Json file missing Add-ons Frame Module Signature [Expand] Source 0 xul.dll nsCOMPtr_base::~nsCOMPtr_base obj-firefox/dist/include/nsAutoPtr.h:969 1 xul.dll CrashReporter::WriteDataToFile toolkit/crashreporter/nsExceptionHandler.cpp:703 2 xul.dll CrashReporter::GetOrInit toolkit/crashreporter/nsExceptionHandler.cpp:760 3 xul.dll CrashReporter::SetupExtraData toolkit/crashreporter/nsExceptionHandler.cpp:841 4 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp:2966 5 kernel32.dll CloseHandle 6 mozcrt19.dll _unlock_fhandle obj-firefox/memory/jemalloc/crtsrc/osfinfo.c:490 7 mozcrt19.dll arena_dalloc obj-firefox/memory/jemalloc/crtsrc/jemalloc.c:4284 8 mozcrt19.dll _fclose_nolock obj-firefox/memory/jemalloc/crtsrc/fclose.c:108 9 mozcrt19.dll _fclose_nolock obj-firefox/memory/jemalloc/crtsrc/fclose.c:127 More reports at: http://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=&range_value=4&range_unit=weeks&hang_type=any&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&admin=&signature=nsCOMPtr_base%3A%3A~nsCOMPtr_base%28%29%20|%20CrashReporter%3A%3AWriteDataToFile
Extremely similar to bug 597262. Wouldn't be surprised if they're the exact same crash, despite that extra frame in this stack.
Summary: crash at start-up on Windows XP [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] → crash at start-up on Windows XP [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] [@ nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | CrashReporter::WriteDataToFile ] [@ CrashReporter::WriteDataToFile ]
also 100% extension manager check status is not found, but I guess that might just help to fingerprint this as an early start up crash.
Depends on: 597262
Crash Signature: [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] [@ nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | CrashReporter::WriteDataToFile ] [@ CrashReporter::WriteDataToFile ]
Crash Signature: [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] [@ nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | CrashReporter::WriteDataToFile ] [@ CrashReporter::WriteDataToFile ] → [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] [@ nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | CrashReporter::WriteDataToFile ] [@ CrashReporter::WriteDataToFile ]
Summary: crash at start-up on Windows XP [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] [@ nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | CrashReporter::WriteDataToFile ] [@ CrashReporter::WriteDataToFile ] → Startup crash on Windows XP in CrashReporter::WriteDataToFile
rare for thunderbird - just 3 crashes in one month for TB16.0.2 bp-66f4b3e8-d4ef-41d7-8e0a-464ce2121101 rare also for firebox bp-45aa9894-ca76-486f-a970-c55c42121117 TB16 bp-0fccf72f-1594-492a-b5a7-c44d32121123 TB17
Whiteboard: [are]
Whiteboard: [are] → [rare]
Firefox crashes are a couple dozen a month for current releases. (Crash rate unchanged from 5 months) But no THunderbird examples in past 2 months. Indeed, none containing CrashReporter::anything. Seems odd.
Crash Signature: [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] [@ nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | CrashReporter::WriteDataToFile ] [@ CrashReporter::WriteDataToFile ] → [@ nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::WriteDataToFile ] [@ nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | CrashReporter::WriteDataToFile ] [@ CrashReporter::WriteDataToFile ] [@ nsCOMPtr_base::~nsCOMPtr_base | CrashReporter::WriteD…
Still only a dozen crashes a month - none are XP. This is not worth tracking without a reproducible testcase
Status: NEW → RESOLVED
Closed: 9 years ago
Keywords: testcase-wanted
Resolution: --- → INCOMPLETE
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