597262 - Startup crash in CrashReporter::GetOrInit

Status: RESOLVED WORKSFORME

(Toolkit :: Crash Reporting, defect)

Description

[Carsten Book [:Tomcat]]

Crash for Firefox 3.6.10 - seems this is a startup crash - http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&date=2010-09-16%2009%3A00%3A00&signature=nsCOMPtr_base%3A%3A~nsCOMPtr_base%28%29%20|%20CrashReporter%3A%3AGetOrInit&version=Firefox%3A3.6.10

note: 'InstallTime' is missingCannot calculate an 'install_age from 1284646001 and None'WARNING: missing key: Add-onsaddon name/version is defective: ['']No module was identified as Flash - not sure if this related to the soccoro rollback

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	xul.dll 	nsCOMPtr_base::~nsCOMPtr_base 	obj-firefox/xpcom/build/nsCOMPtr.cpp:81
1 	xul.dll 	CrashReporter::GetOrInit 	toolkit/crashreporter/nsExceptionHandler.cpp:666
2 	xul.dll 	CrashReporter::SetupExtraData 	toolkit/crashreporter/nsExceptionHandler.cpp:735
3 	xul.dll 	nsDependentCString::nsDependentCString 	obj-firefox/dist/include/nsTDependentString.h:90
4 	xul.dll 	XRE_main 	toolkit/xre/nsAppRunner.cpp:2882
5 	mozcrt19.dll 	memcpy_s 	obj-firefox/memory/jemalloc/crtsrc/memcpy_s.c:67
6 	kernel32.dll 	CloseHandle 	
7 	mozcrt19.dll 	_close 	obj-firefox/memory/jemalloc/crtsrc/close.c:61
8 	mozcrt19.dll 	_fclose_nolock 	obj-firefox/memory/jemalloc/crtsrc/fclose.c:108
9 	mozcrt19.dll 	__crtLCMapStringA_stat 	obj-firefox/memory/jemalloc/crtsrc/a_map.c:251

Comment 1

[(not currently active) Ted Mielczarek]

Interesting. The crashing address is always 0xffffffffffefb62a here. I don't see any obvious failures in the code, it's checking return values everywhere, and most of the work it does is just poking XPCOM objects. I'll have to grab a minidump when I have time and see if the debugger has any more useful info.

Comment 2

[Laura Thomson :laura]

Seems like a semi-dupe of bug 596738.

We saw this in 1.8 and now we see it in 1.7, so it's not a regression.  It may be a regular bug though.

Comment 4

[chris hofmann]

might be 100% extension compat checking turned off.  should check extensions on this one.

Comment 5

[Scoobidiver (away)]

I add the crash signature CrashReporter::GetOrInit.

More reports at:
http://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=&range_value=4&range_unit=weeks&hang_type=any&process_type=any&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&admin=&signature=CrashReporter%3A%3AGetOrInit

Comment 6

[Laura Thomson :laura]

Still seeing this?

Comment 7

[Scoobidiver (away)]

> Still seeing this?
Yes, nsCOMPtr_base::~nsCOMPtr_base() | CrashReporter::GetOrInit in 3.6.13
Yes, CrashReporter::GetOrInit in 3.6.13 and 4.0b10pre
No, nsRefPtr<XPCWrappedNative>::~nsRefPtr<XPCWrappedNative>() | CrashReporter::GetOrInit

Comment 8

[Henri Sivonen (:hsivonen)]

A friend of mine is seeing this with Firefox 4.0 final. The browser crashes on startup even in the Safe Mode. The installed antivirus is Norton.

Comment 9

[chris hofmann]

looks like we get about 1 per day, but the strange note: 'InstallTime'... message
now has been replaced with:

WARNING: Json file missing Add-ons

link to latest reports

https://crash-stats.mozilla.com/report/list?signature=nsCOMPtr_base%3A%3A~nsCOMPtr_base%28%29%20|%20CrashReporter%3A%3AGetOrInit

Comment 10

[Wayne Mery (:wsmwk)]

For thunderbird, CrashReporter::GetOrInit crashes seem to have increased greatly in ~v8 or v9. Topcrash for both Firefox and thunderbird v12

Comment 11

[Scoobidiver (away)]

It's #16 top browser crasher in 12.0, #67 in 13.0b4, #24 in 14.0a2, and #29 in 15.0a1.

Almost all comments are in Russian.
It's correlated to two pieces of Russian software in 12.0:
     14% (34/235) vs.   2% (1949/129127) pshook.dll (Punto Switcher)
          2% (4/235) vs.   0% (51/129127) 3.1.0.59
          9% (20/235) vs.   1% (791/129127) 3.1.1.72
          2% (5/235) vs.   0% (178/129127) 3.2.0.27
          0% (1/235) vs.   0% (103/129127) 3.2.2.45
          0% (1/235) vs.   0% (87/129127) 3.2.3.56
          1% (2/235) vs.   0% (111/129127) 3.2.5.64
          0% (1/235) vs.   0% (309/129127) 3.2.6.72
     11% (25/235) vs.   2% (2059/129127) vksaver3.dll (VKSaver)
         11% (25/235) vs.   2% (1985/129127) 3.1.0.3

Comment 12

[Scoobidiver (away)]

It's #71 top browser crasher in 13.0.

Comment 13

[Therese]

I allowed Thunderbird to automatically update and it has not opened since. It continually crashes. Here is the crash id. bp-8c8ed597-c3da-497e-8d5c-0a96f2120618

Comment 15

[Ludovic Hirlimann [:Usul]]

Ted could you try to have a second look ?

Comment 16

[(not currently active) Ted Mielczarek]

I still unfortunately don't see anything of use in that crash report. The only thing I see that's even remotely suspicious is that we have "snxhk.dll" loaded in our process, which is part of Avast antivirus.

Therese: you could try disabling or uninstalling Avast and see if that fixes the problem.

Comment 17

[(not currently active) Ted Mielczarek]

Running this minidump through my dump-lookup tool shows that there's a hidden frame up top of CrashReporter::GetFileContents:
http://hg.mozilla.org/releases/mozilla-release/annotate/f48d675ffa9f/toolkit/crashreporter/nsExceptionHandler.cpp#l927

The line in question is calling PR_Close, so this is almost certainly a bug in some third-party software.

Comment 18

[Vincent (caméléon)]

Note that one user report using Symantec endpoint protection version 11.0.7000.975, not Avast.
See: https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing-17n6iq#reply_9214966

Comment 19

[Therese]

I had uninstalled Avast! and there was no difference. It was suggested that I try to use the Start-Run- thunderbird.exe -ProfileManager. I did use that and TB Loaded. It crashed again a few hours later. When I tried to use the Start-Run thunderbird.exe -ProfileManager it would not open TB. I tried again and this time clicked "Run as Administrator" and it opened. Now when I close it, the only way to reopen is using the above steps.

(In reply to Ted Mielczarek [:ted] from comment #16)
> I still unfortunately don't see anything of use in that crash report. The
> only thing I see that's even remotely suspicious is that we have "snxhk.dll"
> loaded in our process, which is part of Avast antivirus.
> 
> Therese: you could try disabling or uninstalling Avast and see if that fixes
> the problem.

Comment 20

[(not currently active) Ted Mielczarek]

Thanks for trying! I'm sorry we haven't figured out what the problem is here yet.

Comment 21

[Wayne Mery (:wsmwk)]

https://getsatisfaction.com/mozilla_messaging/topics/auto_update_causes_constant_crash#reply_9219299  
says crash went away only after using
  thunderbird.exe -ProfileManager

Comment 22

[Scoobidiver (away)]

Here are some comments:
"Cant even open it now, I started my computer this morning and it said it was doing updates. Once I tried to open it, it just brings up this crash report?" (TB 13.0.1)
"I have uninstalled and reinstalled several times never comes up after this latest update, HELP I have not e-mail!!!!" (TB 13.0.1)
"After update it won't start!" (TB 12.0.1)

Comment 23

[Ludovic Hirlimann [:Usul]]

I've emailed a bunch of them, but for now ,nothing came up either in my mailbox or bugzilla.

Comment 24

[Scoobidiver (away)]

(In reply to Ludovic Hirlimann [:Usul] from comment #23)
> I've emailed a bunch of them, but for now ,nothing came up either in my
> mailbox or bugzilla.
TB users who don't know how to setup a new email app or read emails with webmails won't answer you.

Comment 25

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #21)
> https://getsatisfaction.com/mozilla_messaging/topics/
> auto_update_causes_constant_crash#reply_9219299  
> says crash went away only after using
>   thunderbird.exe -ProfileManager

Ted, reporter of this topic uninstalled Avast and still crashes.  also, -ProfileManager apparently helped only temporarily.  Does his/her crash bp-0f12e3bf-0348-4d2d-8333-3352e2120619 reveal anything?

Comment 26

[Therese]

The only way I am able to open TB is by using the thunderbird.exe -ProfileManager in the run field, then right click/run as administrator. I have not closed TB since I opened it last week cus it is a hassle to reopen.

Comment 27

[Wayne Mery (:wsmwk)]

#1 crash for Thunderbird 14.  but in firefox 14 rate went down (as had FF13)

Comment 28

[Wayne Mery (:wsmwk)]

(In reply to Therese from comment #26)
> The only way I am able to open TB is by using the thunderbird.exe
> -ProfileManager in the run field, then right click/run as administrator. I
> have not closed TB since I opened it last week cus it is a hassle to reopen.

Therese can you try a newer version, like Aurora from http://www.mozilla.org/thunderbird/channel/

Comment 29

[s.wensing]

I just tried 15.0b, it appears to be working.

Comment 30

[Wayne Mery (:wsmwk)]

(In reply to s.wensing from comment #29)
> I just tried 15.0b, it appears to be working.

odd. two other people have reported TB15 does not help
http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing-17n6iq?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_9524927
and http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_continuously_on_start?utm_content=reply_link&utm_medium=email&utm_source=reply_notification#reply_9525296

Comment 31

[Wayne Mery (:wsmwk)]

Two people have emailed me that crash was avoided as follows:
* restored to an earlier windows recovery point 
* disabled ESET  (eset says "not compatible with 14.0"

Comment 32

[Lukas Blakk [:lsblakk] use ?needinfo]

This doesn't appear to meet criteria for Firefox release tracking.

Comment 33

[Wayne Mery (:wsmwk)]

(In reply to Lukas Blakk [:lsblakk] from comment #32)
> This doesn't appear to meet criteria for Firefox release tracking.

Hi Lukas. I had been told by someone (on the crash team?) that for serious thtunderbird crashes it would be appropriate to track such issues using firefox flags. (perhaps ludo remembers who that was)  If this is no longer true, then we need a different mechanism to ensure that serious thunderbird problems stay on the radar.


In Thunderbird 15 this seems to manifest as @ CrashReporter::SetupExtraData(nsILocalFile*, nsACString_internal const&) bp-c1211e35-34e7-4bc7-b461-e4ed22120724 according to https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashes_continuously_on_start

But for Firefox, there are almost zero version 15 crashes for  CrashReporter::SetupExtraData(nsILocalFile*, nsACString_internal const&) ... but it does exist prior to version 15 (14, 13, etc)  - https://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=CrashReporter%3A%3ASetupExtraData%28nsILocalFile*%2C%20nsACString_internal%20const%26%29&reason_type=contains&date=07%2F25%2F2012%2012%3A18%3A41&range_value=8&range_unit=weeks&hang_type=any&process_type=any&do_query=1&admin=1&signature=CrashReporter%3A%3ASetupExtraData%28nsILocalFile*%2C%20nsACString_internal%20const%26%29

Comment 34

[Ludovic Hirlimann [:Usul]]

(In reply to Wayne Mery (:wsmwk) from comment #33)
> (In reply to Lukas Blakk [:lsblakk] from comment #32)
> > This doesn't appear to meet criteria for Firefox release tracking.
> 
> Hi Lukas. I had been told by someone (on the crash team?) that for serious
> thtunderbird crashes it would be appropriate to track such issues using
> firefox flags. (perhaps ludo remembers who that was)  If this is no longer
> true, then we need a different mechanism to ensure that serious thunderbird
> problems stay on the radar.

We agreed to use the same flags with Sheila, plus this crash is in shared code.

Comment 35

[Wayne Mery (:wsmwk)]

ah yes, an email on Jan 4. partial quote "So I think it's perfectly reasonable to label core crashes that are "top crash" for Thunderbird as such. We do that for mobile currently as well."

Comment 36

[Wayne Mery (:wsmwk)]

some who have this crash also see bug 786669 @ CrashReporter::SetupExtraData

Comment 37

[Wayne Mery (:wsmwk)]

no longer topcrash. -  problem reduced, or users left


FWIW, some thunderbird users report using TB12 with no probllem

Comment 38

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #37)
> no longer topcrash. -  problem reduced, or users left

rate of TB crashing greatly reduced >tendfold for  TB15. And https://getsatisfaction.com/mozilla_messaging/topics/thunderbird_13_0_1_crashes_10_0_2_works reports working with TB15.

So TB15 changed something. And for current versions of TB the crash rate is near zero. However, there are people still crashing.

likewise, crash bug 786669 went to zero with TB15.

Perhaps noteworthy 85% of crashes are/were XP.

Comment 39

[Wayne Mery (:wsmwk)]

I found nothing newer than TB17.0.8 bp-692519c7-552b-43f7-869b-9c5282131004
And none of the gsfn topics has feedback in past ~11 months