There are new crash signatures. It happens on Windows XP. Combined signatures are #34 top crasher in 4.0b8 for the last week. It is a bug similar to bug 570722 (now fixed) and bug 620790 (4.0b8). Signature SogouPy.ime@0x16341e UUID 8af44613-6d2c-4ccd-89d1-4ecce2110104 Time 2011-01-04 08:21:07.728316 Uptime 3549 Last Crash 3550 seconds (59.2 minutes) before submission Install Age 776697 seconds (1.3 weeks) since version was first installed. Product Firefox Version 4.0b8 Build ID 20101214170338 Branch 2.0 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info AuthenticAMD family 16 model 2 stepping 3 Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x8 User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 0640 Frame Module Signature [Expand] Source 0 SogouPy.ime SogouPy.ime@0x16341e 1 SogouPy.ime SogouPy.ime@0x163815 2 user32.dll InternalCallWinProc 3 user32.dll __fnINOUTLPSCROLLINFO 4 user32.dll DispatchClientMessage 5 user32.dll __fnINLPCREATESTRUCT 6 ntdll.dll KiUserCallbackDispatcher 7 @0xb9fffff 8 user32.dll _CreateWindowEx 9 user32.dll CreateWindowExW 10 user32.dll CreateIMEUI 11 user32.dll ImeSelectHandler 12 user32.dll ImeWndProcWorker .... More reports at: http://crash-stats.mozilla.com/report/list?range_value=4&range_unit=weeks&signature=SogouPy.ime%400x16341e&version=Firefox%3A4.0b8 http://crash-stats.mozilla.com/report/list?range_value=4&range_unit=weeks&signature=SogouPy.ime%400x160d0e&version=Firefox%3A4.0b8
Summary: Firefox 4.0b8 crashes on Windows XP [@ SogouPy.ime@0x16341e ] [@ SogouPy.ime@0x160d0e ] → Firefox 4.0b8 crashes on Windows XP [@ SogouPy.ime@0x16341e ] [@ SogouPy.ime@0x160d0e ] [@ SogouPy.ime@0x161ebe ]
Still #34 top crasher in 4.0b8. Here is a complete stack trace: 0 SogouPy.ime SogouPy.ime@0x16341e 1 SogouPy.ime SogouPy.ime@0x163815 2 user32.dll InternalCallWinProc 3 user32.dll GetPropW 4 user32.dll DispatchClientMessage 5 user32.dll __fnINLPCREATESTRUCT 6 ntdll.dll KiUserCallbackDispatcher 7 ntdll.dll KiUserApcDispatcher 8 user32.dll _CreateWindowEx 9 user32.dll CreateWindowExW 10 user32.dll CreateIMEUI 11 user32.dll ImeSelectHandler 12 user32.dll ImeWndProcWorker 13 user32.dll ImeWndProcW 14 user32.dll InternalCallWinProc 15 user32.dll UserCallWinProcCheckWow 16 user32.dll SendMessageW 17 user32.dll SendMessageW 18 guard32.dll guard32.dll@0x1ae95 19 imm32.dll ImmActivateLayout 20 user32.dll ImeSystemHandler 21 user32.dll ImeWndProcWorker 22 user32.dll ImeWndProcW 23 user32.dll InternalCallWinProc 24 user32.dll UserCallWinProcCheckWow 25 user32.dll DispatchClientMessage 26 user32.dll __fnDWORD 27 ntdll.dll KiUserCallbackDispatcher 28 ntdll.dll KiUserApcDispatcher 29 user32.dll RealDefWindowProcW 30 user32.dll DefWindowProcW 31 user32.dll InternalCallWinProc 32 user32.dll UserCallWinProcCheckWow 33 user32.dll CallWindowProcAorW 34 user32.dll CallWindowProcW 35 xul.dll nsWindow::WindowProcInternal widget/src/windows/nsWindow.cpp:4461 36 xul.dll nsWindow::WindowProc widget/src/windows/nsWindow.cpp:4408 37 user32.dll InternalCallWinProc 38 user32.dll UserCallWinProcCheckWow 39 user32.dll DispatchMessageWorker 40 user32.dll DispatchMessageW 41 xul.dll nsAppShell::ProcessNextNativeEvent widget/src/windows/nsAppShell.cpp:335 42 nspr4.dll PR_IntervalNow nsprpub/pr/src/misc/prinrval.c:77 43 xul.dll nsBaseAppShell::OnProcessNextEvent widget/src/xpwidgets/nsBaseAppShell.cpp:333 44 xul.dll nsTArray_base<nsTArrayDefaultAllocator>::ShiftData obj-firefox/dist/include/nsTArray-inl.h:169 45 xul.dll mozilla::ipc::MessagePump::Run ipc/glue/MessagePump.cpp:134 46 xul.dll xul.dll@0xb2aa7f
Component: Other → Widget: Win32
Product: Plugins → Core
QA Contact: other → win32
Summary: Firefox 4.0b8 crashes on Windows XP [@ SogouPy.ime@0x16341e ] [@ SogouPy.ime@0x160d0e ] [@ SogouPy.ime@0x161ebe ] → Firefox 4.0b8 crashes on Windows XP when switching to Sogou Input Method [@ SogouPy.ime@0x16341e ] [@ SogouPy.ime@0x160d0e ] [@ SogouPy.ime@0x40e65 ] [@ SogouPy.ime@0x161ebe ] [ SogouPy.ime@0x37b85 ] [@ SogouPy.ime@0x3f075 ]
Version: unspecified → Trunk
I'm not sure who should own this. Masayuki? Lingfeng?
blocking2.0: ? → final+
Chris, can you try to reproduce this blocker?
Are these crashes happening when the Sogou Cloud Input addon is activated? Or with some other external program?
Hmm, I cannot reproduce the caresh too. We need the STR.
Here are some comments in Chinese (translated from Google): "To log in Baidu account suddenly crashes." "Switch "Sogou input method" Crash" "when I switch to the chinese sogou input method,the firefox is crashed.I don't know why.since I install the ffb8."
(In reply to comment #6) > See https://bugzilla.mozilla.org/show_bug.cgi?id=570722#c2 I've installed Sogou IME and am able to input Chinese characters. I cannot reproduce a crash though. I tried these versions: Mozilla/5.0 (Windows NT 5.1; rv:2.0b8pre) Gecko/20101007 Firefox/4.0b8pre Mozilla/5.0 (Windows NT 5.1; rv:2.0b10pre) Gecko/20110117 Firefox/4.0b10pre STR would be very helpful. This is now topcrash #204 in beta 9: http://crash-stats.mozilla.com/topcrasher/byversion/Firefox/4.0b9
In reply to comment 9 > I cannot reproduce a crash though. Try to use Beta 9 instead of a nightly build. More Beta 9 reports at: http://crash-stats.mozilla.com/query/query?product=Firefox&version=Firefox%3A4.0b9&platform=windows&branch=2.0&range_value=1&range_unit=weeks&query_search=signature&query_type=startswith&query=SogouPy.ime&build_id=&process_type=any&hang_type=any&do_query=1 With combined signatures, there are 423 crashes/week in Beta 8 and 91 crashes/week in Beta 9, so it is a virtual #37 (resp. #67) top crasher in 4.0b8 (resp. 4.0b9) for the last week. May be this difference in ranking is due to more Sogou disabling by users as they know it is caused by it. It happens with various versions of Sogou including 126.96.36.19954 (the latest one?)
Hmm, looking at this, it seems like the add-on is crashing while handling a Windows message. There isn't really any of our code involved, and I don't see what we can do to fix this even if we could reproduce this. The only fix that I can imagine here is to block the DLL, and communicate the bug back to Sogou's developers. roc, what do you think?
You may be right, but it's possible it's a regression because it makes some assumptions (e.g. about our HWNDs) that are no longer true, and it could be useful to know what those assumptions are --- maybe we can work around it. Have a go at reproducing it, and if you can't, move on...
lguan: could you please get someone from sogou to create an account with bugzilla?
I installed the Sogou IME software, and played with it for a while. Firefox didn't crash while I was using it...
Looks like this started at around build 20101111042449
or rather 20101111042449
20101110043309 df1d1ff6b489 -> 20101111042449 0f17e5f1eb01 possible regression window: http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=df1d1ff6b489&tochange=0f17e5f1eb01
The most suspicious thing that I can see there is asynchronous plugin painting, but it's not that great of a candidate.
Kev, can you talk to Mozilla-China to see if we can get some help from the IME authors?
** PRODUCT DRIVERS PLEASE NOTE ** This bug is one of 7 automatically changed from blocking2.0:final+ to blocking2.0:.x during the endgame of Firefox 4 for the following reasons: - it was marked as a soft blocking issue without a requirement for beta coverage
blocking2.0: final+ → .x+
Crash Signature: [@ SogouPy.ime@0x16341e ] [@ SogouPy.ime@0x160d0e ] [@ SogouPy.ime@0x40e65 ] [@ SogouPy.ime@0x161ebe ] [@ SogouPy.ime@0x3f075 ]
There have been no crashes containing SogouPy.ime in their signature for the last four weeks. I close it as WFM.
Crash Signature: [@ SogouPy.ime@0x16341e ] [@ SogouPy.ime@0x160d0e ] [@ SogouPy.ime@0x40e65 ] [@ SogouPy.ime@0x161ebe ] [@ SogouPy.ime@0x3f075 ] → [@ SogouPy.ime@0x16341e ] [@ SogouPy.ime@0x160d0e ] [@ SogouPy.ime@0x40e65 ] [@ SogouPy.ime@0x161ebe ] [@ SogouPy.ime@0x3f075 ]
Still no Crashes (http://bit.ly/N2969i) -> closing as WFM for real :-)
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME
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