629140 - Attempts to delete a message fail but message is moved to the trash folder.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Mike Manka]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729)
Build Identifier: Thunderbird 3.1.7

Often, attempts to delete a message fails, but while the message remains in the inbox, it is also moved to the trash folder.

Reproducible: Sometimes

Steps to Reproduce:
1.Select message
2.Press delete
3.Message remains in the inbox (downloading external graphics sometimes helps to delete the message)
Actual Results:  
Follow steps above.  No special steps needed to reproduce the problem.  The message is not removed form the inbox list.

Expected Results:  
The message should be removed form the inbox list.

Thunderbird does not crash when this problem occurs, but it is very annoying when multiple attempts to delete a message fail.

Comment 1

[Ludovic Hirlimann [:Usul]]

Are you using imap or pop ?

If you are using imap, what is your delete model ?

When your issue occurs are there any error messages in Tools -> Error console ?

Do you also have the issue when you start Thunderbird in safe mode ? ( see http://support.mozillamessaging.com/en-US/kb/Safe+Mode )

Comment 2

[Wayne Mery (:wsmwk)]

Mike...

(In reply to comment #1)
> Are you using imap or pop ?
> 
> If you are using imap, what is your delete model ?
> 
> When your issue occurs are there any error messages in Tools -> Error console ?
> 
> Do you also have the issue when you start Thunderbird in safe mode ? ( see
> http://support.mozillamessaging.com/en-US/kb/Safe+Mode )

Comment 3

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 4

[Michael Johnston]

I have the same problem, first on XP using Thunderbird 3.1, then on Win7 using Thunderbird 6.0.2.

Same steps to reproduce. Here's a work around.

1. Press delete on a message (need not be in inbox)
2. TB attempts to move to trash but never finishes and there is no message that it didn't finish
3. Try other messages in other folders - nothing happens. Del key is ignored.
4. Restart TB
5. Look in Trash and find a new message, blank subject, blank content
6. Press space to move to it; the bold "1" is removed and TB offers to go to the next unread message in another folder
7. Pressing/Clicking Delete now results in message about operation cannot be completed because trash folder is being used by another operation. Compacting will not work at this point.
8. Restart TB (second time) and the blank message in Trash, formerly marked as new, is gone, and Delete now works as normal. Compacting works as normal.

My guess is that this is related to Junk somehow. I've examined my filter logs and found no correlation. Maybe I'll try disabling Junk filters for a while. Compacting appears irrelevant because this can happen within hours of a successful compacting of all folders.

I'll be glad to test further -- just let me know. TB rocks!

Cheers!
Michael

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to Michael Johnston from comment #4)
> I have the same problem, first on XP using Thunderbird 3.1, then on Win7
> using Thunderbird 6.0.2.

Michael, that's great detective work. 
Does this still reproduce for you?
And, are your accounts imap, or pop?

Comment 6

[Michael Johnston]

> > I have the same problem, first on XP using Thunderbird 3.1, then on Win7
> > using Thunderbird 6.0.2.
> 
> Michael, that's great detective work. 
> Does this still reproduce for you?
> And, are your accounts imap, or pop?

Hi, Wayne. Sometime after upgrading from 6 the problem stopped. Accounts are all pop. I never figured out why.

Comment 7

[Wayne Mery (:wsmwk)]

not WFM, because comment 6 is not the original reporter.