Closed Bug 633904 Opened 13 years ago Closed 7 years ago

[D3D9] Refresh slow on secondary (docked/external) screen using up to 6.14.10.5374 (Intel)

Categories

(Core :: Graphics, defect)

Product:
Core
Component:
Graphics
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WONTFIX

People

(Reporter: alexandre.rossi, Unassigned)

References

Details

(Whiteboard: [platform-rel-Intel]) 

User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11

Drawing of the Firefox window contents (both page and menus, tab opening animation) are very slow on my computer. It is a laptop with an external screen plugged in.

This happens on the secondary display (the one that does not contain the task bar). This sometimes happens on both displays.

Disabling hardware acceleration ("Options"/"Advanced"/Tab: "General") works around the problem. Starting Firefox in safe mode also works around the problem. Creating a new profile does not.

Specs :
        Description de la carte
        Intel(R) HD Graphics

        ID du vendeur
        8086

        ID du périphérique
        0046

        RAM de la carte
        Unknown

        Pilotes de la carte
        igxprd32

        Version du pilote
        6.14.10.5284

        Date du pilote
        7-20-2010

        Direct2D activé
        false

        DirectWrite activé
        false (0.0.0.0, font cache n/a)

        Rendu WebGL
        (WebGL unavailable)

        Fenêtres avec accélération graphique
        1/1 Direct3D 9

Reproducible: Always

Steps to Reproduce:
1. Open firefox.
2. Move the window to the secondary screen.
3. Open a webside (e.g. lemonde.fr)
4. Scroll down.
Actual Results:  
Refresh is very slow.

Expected Results:  
Scrolling is instant.
Hmm, another Report mentioning HW/Layers Accel. doing bad Stuff on Dual Monitor Setup.

niol, can you try to get Driver Update via Intel or the PC Vendor and test if the Issue persists?
Component: General → Graphics
Product: Firefox → Core
QA Contact: general → thebes
Summary: Refresh slow on secondary screen → [D3D9] Refresh slow on secondary (docked/external) screen using 6.14.10.5284 (Intel)
Version: unspecified → Trunk
Updating the driver using the Intel website to the latest version which is 6.14.10.5313 (11-11-2010) does not fix the problem.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: [D3D9] Refresh slow on secondary (docked/external) screen using 6.14.10.5284 (Intel) → [D3D9] Refresh slow on secondary (docked/external) screen using 6.14.10.5313 (Intel)
I have the same issue on Windows XP with an "Intel HD Graphics (Core i5)" with the Firefox 4 release build and an even newer Intel driver. The difference in scrolling, switching tabs, etc. once even a few pixels of the Ffx window intrude on the second screen is extremely noticeable (you can see the "scan-line" descend on the screen), and if I switch which monitor is primary the problem swaps with it.

I'm disabling hw acceleration for now, but I'm willing to run tests if anyone needs more data.

Details follow:

Build: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0

Adapter Description: Intel(R) HD
GraphicsVendor ID: 8086
Device ID: 0046
Adapter RAM: Unknown
Adapter Drivers: igxprd32
Driver Version: 6.14.10.5337
Driver Date: 2-27-2011
Direct2D Enabled: false
DirectWrite Enabled: false (0.0.0.0, font cache n/a)
WebGL Renderer: Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.541)
GPU Accelerated Windows: 3/3 Direct3D 9
Just confirming the issue still presents itself in the current Aurora build:

Mozilla/5.0 (Windows NT 5.1; rv:6.0a2) Gecko/20110616 Firefox/6.0a2

I have the same "Intel HD Graphics" driver as in my last comment, since Intel has issued no updates for WinXP in the last 3 months.
Still present running :
- Firefox/7.0 beta from a few days ago
- Intel HD graphics driver 6.14.10.5374
I don't know the situation with windows drivers. Bas can you take a look?
I am also still experiencing this w/ Firefox 10.0.1 on Windows XP. Works fine on my main display, but very slow/choppy to render basic functions on my external/secondary display. I'm using a Thinkpad T410 w/ Core i5 and Intel HD Graphics v6.14.10.5355. 

Disabling Hardware Acceleration fixes it for me.
Still experiencing this with Firefox 11.0 on Windows XP. 

Using
Thinkpad T410
Core I5
Intel HD Graphics.

What is very interesting is that when I run the IE Tab plus add in (which allows to open pages in FF in a tab that uses the IE engine) the problem does not occour. 


--- Intel HD Graphics log ------
Intel® HD Graphics (Core i5)




Report Date:			4/26/2012
Report Time[hr:mm:ss]:		13:12:2
Driver Version:			6.14.10.5338
Operating System:		Windows XP Professional Service Pack 3(5.1.2600)
Default Language:		English (United States)
DirectX* Version:		9.0
Physical Memory:		2995 MB
Minimum Graphics Memory:	32 MB
Maximum Graphics Memory:	128 MB
Graphics Memory in Use:		80 MB
Processor:			x86 Family 6 Model 37 Stepping 2
Processor Speed:		2394 MHz
Vendor ID:			8086
Device ID:			0046
Device Revision:		02




*   Accelerator Information   *


Accelerator in Use:		Intel(R) HD Graphics
Video BIOS:			1998.7
Current Graphics Mode:		1280 by 800




*   Devices Connected to the Graphics Accelerator   *


Active Digital Displays: 1
Active Notebook Displays: 1
	*	Digital Display	*


Monitor Name:			Plug and Play Monitor
Display Type:			Digital
Gamma Value:			2.2
DDC2 Protocol:			Supported


Maximum Image Size:
Horizontal:			20.47 inches
Vertical:			12.60 inches


Monitor Supported Modes:
640 by 480 (66 Hz)
640 by 480 (75 Hz)
640 by 480 (72 Hz)
640 by 480 (60 Hz)
720 by 400 (70 Hz)
800 by 600 (75 Hz)
800 by 600 (60 Hz)
800 by 600 (72 Hz)
1024 by 768 (75 Hz)
1024 by 768 (60 Hz)
1024 by 768 (70 Hz)
1280 by 1024 (72 Hz)
1280 by 1024 (60 Hz)
1280 by 1024 (75 Hz)
1440 by 900 (75 Hz)
1440 by 900 (60 Hz)
1600 by 1200 (60 Hz)
1680 by 1050 (60 Hz)
1920 by 1200 (60 Hz)
1920 by 1080 (60 Hz)



Display Power Management Support:
Standby Mode:			Supported
Suspend Mode:			Supported
Active Off Mode:		Supported


Raw EDID:
00 FF FF FF FF FF FF 00 30 AE 44 11 01 01 01 01 
34 13 01 03 80 34 20 78 EE 9E C5 A6 56 4B 9A 25 
13 50 54 AD CF 00 31 46 81 80 81 8C 95 00 95 0F 
B3 00 A9 40 D1 C0 28 3C 80 A0 70 B0 23 40 30 20 
36 00 06 44 21 00 00 1A 1A 36 80 A0 70 38 1F 40 
30 20 35 00 06 44 21 00 00 1A 00 00 00 FD 00 32 
4B 1E 4B 11 00 0A 20 20 20 20 20 20 00 00 00 FF 
00 56 50 2D 31 33 35 32 35 0A 20 20 20 20 00 16 


	*	Built-in Display	*


Monitor Name:			Plug and Play Monitor
Display Type:			Digital
Gamma Value:			2.2
DDC2 Protocol:			Supported


Maximum Image Size:
Horizontal:			11.81 inches
Vertical:			07.48 inches


Monitor Supported Modes:
1280 by 800 (50 Hz)
1280 by 800 (60 Hz)



Display Power Management Support:
Standby Mode:			Supported
Suspend Mode:			Supported
Active Off Mode:		Supported


Raw EDID:
00 FF FF FF FF FF FF 00 30 AE 35 40 00 00 00 00 
00 13 01 03 80 1E 13 78 EA 01 F5 97 57 52 8A 27 
23 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 
01 01 01 01 01 01 0A 1B 00 84 50 20 11 30 34 40 
33 00 2F BE 10 00 00 19 0A 1B 00 3B 51 20 44 30 
34 40 33 00 2F BE 10 00 00 19 00 00 00 0F 00 81 
0A 32 81 0A 28 16 09 00 4C A3 41 54 00 00 00 FE 
00 4C 54 4E 31 34 31 41 54 31 35 30 30 31 00 82 


* Other names and brands are the property of their respective owners. *
Summary: [D3D9] Refresh slow on secondary (docked/external) screen using 6.14.10.5313 (Intel) → [D3D9] Refresh slow on secondary (docked/external) screen using up to 6.14.10.5374 (Intel)
Same problem on FF 14.0.1 and Windows 7 SP1 64-bit Dell Latitude E6410. My external display is a new "DisplayLink plugable USB 2.0 Docking Station". When I disable hardware acceleration in FF the problem goes away.
Same problem with FF 18.0.1 on Windows XP SP3 and Ivy Bridge Intel HD 2500 Series.
Second monitor is connected via DisplayPort.
Same problem with FF 18.0.2 on WINDOWS XP Pro SP3, Nvidia Quadro NVS 160M, driver 189.92. Mouse slows to a jerky crawl when the browser is moved from main display to external secondary display. Slowness goes away if all dialogs are placed back on primary display.
I'm having this problem with FF-build38.0.0 for w7x64. it makes the browser frustrating to use because of slow lag time to repaint the screen. Intel HD  Card 8815 on an Acer Aspire laptop 4349.
Blocks: 651490
Whiteboard: [platform-rel-Intel]
platform-rel: --- → ?
platform-rel: ? → ---
I'm marking this bug as WONTFIX per bug #1318558 and bug #1343941.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → WONTFIX
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