643757 - https://mymail.company_name.com/ does not work in 4.0

Status: RESOLVED DUPLICATE of bug 633113

(Firefox :: General, defect)

Description

[uholtmann]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 GTB7.1 (.NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E) tb-webde/1.5.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 GTB7.1 (.NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E) tb-webde/1.5.1

Trying to work with https://mymail.company _name.com/ is not possible in Firefox 4.0. The site opens but no message (recieved, sent, ...) appears. In 3.6.15 this work without any problem!

Reproducible: Always

Comment 1

[Ed Morley [:emorley]]

Could you see if the issue occurs if using Firefox in safe mode:
http://support.mozilla.com/kb/Safe+Mode

How about with a new, empty testing profile? (Don't install any addons into it)
http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

Comment 2

[Ed Morley [:emorley]]

Also, do you know what mail serve your company uses?

Comment 3

[uholtmann]

Sorry, for the delay! 
The safe modus works - with all add ons deactivated! Thanks!
(In reply to comment #1)
> Could you see if the issue occurs if using Firefox in safe mode:
> http://support.mozilla.com/kb/Safe+Mode
> How about with a new, empty testing profile? (Don't install any addons into it)
> http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

Comment 4

[Ed Morley [:emorley]]

An addon was likely the cause - please can you try enabling/disabling them one at a time (restarting Firefox after each for the change to take effect) to find the culprit, so it's author can be notified. Once found, please post the name and version of the addon - thanks!

Comment 5

[uholtmann]

Sorry! I have to admit an error! Firefox 4.0 is not working with this the web service mymail.company_name.com!
I thought I was working with version 4 but it was the old 3.15. ... version!
Sorry!
Then I tried to deactivate all add ons in version4, as supposed: The same problem! Some information from the calendar is shown, but no email!
The problem continues!
 (In reply to comment #4)
> An addon was likely the cause - please can you try enabling/disabling them one
> at a time (restarting Firefox after each for the change to take effect) to find
> the culprit, so it's author can be notified. Once found, please post the name
> and version of the addon - thanks!

Comment 6

[uholtmann]

Here are some erros messages (last erros as first):
> this.eN is null
> uncaught execption ... code:0x80040111 ....
> DMJ is not defined
> CpJ is not defined

Comment 7

[Ed Morley [:emorley]]

Could you right click the errors and use copy to get the full error message please - thanks!

Also, after that could you try going to about:config (type in address bar) entering html5.parser.enable in the search/filter box and then right click it and choose toggle (to set it to false). Then reload the webmail page and see if it works. After that, please change html5.parser.enable back to true by right clicking "reset".

Comment 8

[uholtmann]

Fehler: this.eN is null
Quelldatei: https://mymail.lanxess.com/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=de&gz&CR&MX&TS=20101013T213500,85Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Base;1,s_FullInit;1
Zeile: 14


Warnung: Mit document.write() wurde ein nicht balancierter Baum geschrieben, was dazu geführt hat, dass Daten aus dem Netzwerk neu geparst werden mussten. Für weitere Informationen https://developer.mozilla.org/en/Optimizing_Your_Pages_for_Speculative_Parsing
Quelldatei: https://mymail.lanxess.com/mail/h/lshol.nsf/iNotes/Mail/?OpenDocument&ui=dwa_frame&l=de&gz&CR&MX&TS=20110226T093231,87Z&charset=UTF-8&charset=UTF-8&ua=gecko
Zeile: 182

Fehler: DMJ is not defined
Quelldatei: https://mymail.lanxess.com/mail/h/lshol.nsf/iNotes/Mail/?OpenDocument&ui=dwa_frame&l=de&gz&CR&MX&TS=20110226T093231,87Z&charset=UTF-8&charset=UTF-8&ua=gecko
Zeile: 9

Fehler: CpJ is not defined
Quelldatei: https://mymail.lanxess.com/mail/h/lshol.nsf/iNotes/Mail/?OpenDocument&ui=dwa_frame&l=de&gz&CR&MX&TS=20110226T093231,87Z&charset=UTF-8&charset=UTF-8&ua=gecko
Zeile: 9

Warnung: Die nicht standardgemäße Eigenschaft document.all wurde verwendet. Verwenden Sie stattdessen den W3C-Standard document.getElementById().
Quelldatei: https://mymail.lanxess.com/static/loginNoActiveX.html
Zeile: 62

Warnung: Die nicht standardgemäße Eigenschaft document.all wurde verwendet. Verwenden Sie stattdessen den W3C-Standard document.getElementById().
Quelldatei: https://mymail.lanxess.com/static/login.html
Zeile: 63

mymail.lanxess.com : server does not support RFC 5746, see CVE-2009-3555

mymail.lanxess.com : server does not support RFC 5746, see CVE-2009-3555

Warnung: XUL-Box für _moz_generated_content_after-Element enthält ein Inline-#text-Kind-Element, was alle Nachkommen zwingt, von einem Block umgeben zu werden.
Quelldatei: chrome://browser/content/browser.xul
Zeile: 0

Could not read chrome manifest file 'C:\Programme\Mozilla Firefox4\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}\chrome.manifest'.

> Could you right click the errors and use copy to get the full error message
> please - thanks!
> Also, after that could you try going to about:config (type in address bar)
> entering html5.parser.enable in the search/filter box and then right click it
> and choose toggle (to set it to false). Then reload the webmail page and see if
> it works. After that, please change html5.parser.enable back to true by right
> clicking "reset".

Comment 9

[uholtmann]

OKm I changed the html.praser.enable to "false". Then I was directed first to the start site, not directly to the "incomming mails" site. Choosing there (start site) the link "Vollmodus" gave the same problems I had, choosing the link live modus, then it worked!

Comment 10

[Ed Morley [:emorley]]

The JS URLs in comment 8 imply that your company is using iNotes.

Is this the case?

If so, this is a dupe of bug 633113

Comment 11

[Ed Morley [:emorley]]

Bump for comment 10 - thanks!

Comment 12

[:aceman]

So what is the state of this? Is is a dupe of that bug?

Comment 13

[Ed Morley [:emorley]]

Given lack of response, just going to go with the likely assumption that this is indeed a dupe of bug 633113 for the reason in comment 10.