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Lotus iNotes 8.5.2 / Domino Web Access (DWA) do not work after updating to Firefox 4; now that support for remote XUL is turned off by default

RESOLVED FIXED

Status

Tech Evangelism
Desktop
RESOLVED FIXED
6 years ago
3 years ago

People

(Reporter: Amrendra, Unassigned)

Tracking

({relnote})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [See comment 15 and comment 26])

(Reporter)

Description

6 years ago
User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11

Message:	uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame :: https://indelm01.tcs.com/iNotes/Forms8.nsf/iNotes/Proxy/?OpenDocument&Form=s_JSViewList&l=en&gz&CR&MX&TS=20080801T161647,90Z&charset=ISO-8859-1 :: CyB :: line 6"  data: no]
URL:	https://indelm01.tcs.com/mail/mail1/227356.nsf/iNotes/Mail/?OpenDocument&KIC&UNH=nhrfechkibbgfungsr8pesijias&F8

Call Stack:
Sorry, not yet implemented
Date:	Thu Feb 10 2011 14:05:58 GMT+0530 (India Standard Time)
UserAgent:	Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11
Canonical UserName:


Reproducible: Always

Updated

6 years ago
Version: unspecified → Trunk

Comment 1

6 years ago
It's also in Firefox 4.0b12

Domino Release 8.5.2 (Linux for Intel)
$HaikuForm - 401
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b12) Gecko/20100101 Firefox/4.0b12

07.03.2011 10:06:28AM Aufgrund eines aufgetretenen Problems ist der aktuelle Vorgang möglicherweise fehlgeschlagen.
07.03.2011 10:06:28AM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame :: https://inotes.piazzablu.com/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=de&gz&CR&MX&TS=20100811T081528,46Z&charset=UTF-8&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Base;1,s_FullInit;1 :: CyB :: line 15"  data: no]
07.03.2011 10:06:28AM : 0

Comment 2

6 years ago
Same error for OSX for FF 4.0b12
Shouldnt we call this confirmed?

Domino Release 8.5.2 (Windows NT/Intel)
$HaikuForm - 401
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0b12) Gecko/20100101 Firefox/4.0b12

03/07/2011 09:56:58AM A problem has occurred which may have caused the current operation to fail.
03/07/2011 09:56:58AM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame :: https://unmcnotes02.unmc.edu/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20100811T081528,46Z&charset=ISO-8859-1&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Base;1,s_FullInit;1 :: CyB :: line 15"  data: no]
03/07/2011 09:56:58AM : 0
03/07/2011 09:56:58AM A problem has occurred which may have caused the current operation to fail.
03/07/2011 09:56:58AM this.eN is null
03/07/2011 09:56:58AM https://unmcnotes02.unmc.edu/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20100811T081528,46Z&charset=ISO-8859-1&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Base;1,s_FullInit;1: 14
03/07/2011 10:15:12AM A problem has occurred which may have caused the current operation to fail.
03/07/2011 10:15:12AM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame :: https://unmcnotes02.unmc.edu/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20100811T081528,46Z&charset=ISO-8859-1&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Base;1,s_FullInit;1 :: CyB :: line 15"  data: no]
03/07/2011 10:15:12AM : 0
03/07/2011 10:16:16AM A problem has occurred which may have caused the current operation to fail.
03/07/2011 10:16:16AM uncaught exception: [Exception... "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMHTMLDocument.createElementNS]"  nsresult: "0x80040111 (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame :: https://unmcnotes02.unmc.edu/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20100811T081528,46Z&charset=ISO-8859-1&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Base;1,s_FullInit;1 :: CyB :: line 15"  data: no]
03/07/2011 10:16:16AM : 0
Summary: When opening lotus notes email in full mode the following error occurs → Uncaught exception when opening Lotus iNotes 8.5.2 in full mode
Duplicate of this bug: 643785
Occurs in Fx 4 final.

From the bug that's just been duped against this:
(Bug 643785 comment 0)
> Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101
> Firefox/4.0
> 
> When using Lotus iNotes 8.5.2 FP 1 in Full Mode for a user, the following error
> appears when clicking on the Inbox, Drafts, Sent Items folders. Similarly for
> Contacts, (but NOT for Calendar):
> 
> 03/22/2011 04:24:20PM A problem has occurred which may have caused the current
> operation to fail.
> 03/22/2011 04:24:20PM uncaught exception: [Exception... "Component returned
> failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE)
> [nsIDOMHTMLDocument.createElementNS]"  nsresult: "0x80040111
> (NS_ERROR_NOT_AVAILABLE)"  location: "JS frame ::
> http://mila-notes.mila-irl.lan/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=ISO-8859-1&PresetFields=s_FullmailView;1,s_FullListViewVirtual;1,s_mailView;1,s_Base;1,s_FullInit;1
> :: CyB :: line 15"  data: no]
> 03/22/2011 04:24:20PM : 0
> 
> Problem is not as extensive when iNotes Lite Mode is used, as in the error does
> not appear until a new email is created and it starts looking up the TO: fild
> name to autocomplete it from the address book/directory, in which the following
> error occurs:
> 
> 03/22/2011 04:33:17PM A problem has occurred which may have caused the current
> operation to fail.
> 03/22/2011 04:33:17PM FKS is null
> 03/22/2011 04:33:17PM
> http://mila-notes.mila-irl.lan/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=ISO-8859-1&PresetFields=s_stdedit;1:
> 8
> 03/22/2011 04:33:18PM A problem has occurred which may have caused the current
> operation to fail.
> 03/22/2011 04:33:18PM FKS is null
> 03/22/2011 04:33:18PM
> http://mila-notes.mila-irl.lan/iNotes/Forms85.nsf/iNotes/Proxy/?OpenDocument&Form=l_StdPageOperations_Gecko&l=en&gz&CR&MX&TS=20101020T153425,75Z&charset=ISO-8859-1&PresetFields=s_stdedit;1:
> 8
> 
> 
> iNotes details:
> 
> IBM Lotus iNotes 8.5.2    Build 401.3    October 20, 2010
> 
> Reproducible: Always
> 
> Steps to Reproduce:
> 1. Open
> http://mila-notes.mila-irl.lan/mail/klawlor.nsf/iNotes/Mail/?OpenDocument&ui=inotes_full
> 2. Click on Sent Items folder.
> 3. Click on Inbox.
> Actual Results:  
> In Full Mode, no emails are listed, but in Lite Mode all emails are listed.
> Also, the error does not appear when switch between folders in Lite Mode, but
> it does appear when entering a To: field email address on looking up the email.
> 
> Expected Results:  
> I would have expected all emails to be lists, and an error with the Lotus
> iNotes Console NOT appear.
jonas, am I correct in thinking this is fallout from bug 546857? If so, wasn't bug 623482 supposed to mean a more usable error message is shown rather than the exception?

Marking new given all the confirmations and to make sure bugmail gets sent. No idea what component this should be in (Core::XUL if the exception shouldn't be shown; or else TE if it's expected, perhaps?).

CCing Morinaka from IBM, given bug 546857 comment 189, if you are not the correct contact, please advise as to who else can be CC'd - thanks. Morinaka, is iNotes still using XUL? If so, is there a support article on lotus.com support that people can be pointed to explaining the need to whitelist?
Status: UNCONFIRMED → NEW
Component: General → XUL
Ever confirmed: true
Product: Firefox → Core
QA Contact: general → xptoolkit.widgets
Bug 623482 made it so that when loading a page with the XUL MIME type there's an error page.  It doesn't affect createElementNS with the XUL namespace.
Blocks: 546857
(In reply to comment #6)
> Bug 623482 made it so that when loading a page with the XUL MIME type there's
> an error page.  It doesn't affect createElementNS with the XUL namespace.

FWIW, in bug 623482, there is a patch to show a warning with an arrow panel in that case.
It was decided in bug 623482 that we did not need error messages for the DOM case. See comment bug 623482 comment 30 to 58 approximately.

Either way this bug is WONTFIX. I.e. we're not planning on stopping to throw from createElementNS when a XUL node is created.

If someone thinks a warning message should be displayed, please file a separate bug specifically on that.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WONTFIX

Comment 9

6 years ago
So does that mean to access my school email, I need to just use another browser cause Mozilla wont fix this issue? Im not sure what to make of "WONTFIX" and some of the technical terms here as I'm kinda new at this bug contributing thing...

Thanks!
(In reply to comment #9)
> So does that mean to access my school email, I need to just use another browser
> cause Mozilla wont fix this issue? Im not sure what to make of "WONTFIX" and
> some of the technical terms here as I'm kinda new at this bug contributing
> thing...
> 
> Thanks!

You can whitelist a website with this extension:
https://addons.mozilla.org/en-US/firefox/addon/remote-xul-manager/
Would it make sense to now turn this into an open TE bug, that we'll at least be able to point users to that wonder why iNotes have stopped working?

Comment 12

6 years ago
Thanks Mounir, whitelisting with the addon worked. Whitelisting the domain of "www.unmcnotes02.unmc.edu" alone didnt fix it, I had to whitelist the url once I had logged in: "https://unmcnotes02.unmc.edu/mail%5Cstudents%5Cmy.name.nsf" where my.name was my actual name. Hope this helps, thanks again!
You probably needed to whitelist https://unmcnotes02.unmc.edu/

(note the protocol)

Comment 14

6 years ago
From what I can tell, the remote-xul-manager actually ignores the protocols and just handles the server name. Even if you add http://<servername>/mail/<user>.nsf, it truncates the whitelist entry into just <servername>.

I am using it now and it works fine for Full-Mode iNotes in FF4 final build.

Thank goodness.
Given that this bug is going to receive more and more traffic, I'm going to turn this into a TE bug per comment 11, so that:
(a) people know this is something Lotus need to sort out
(b) it shows up in the default quicksearch results (which are for status "---" only).

For people arriving at this bug:

(1) Remote XUL support was turned off by default for Firefox 4 beta 5 onwards (in bug 546857) for security reasons. For why, see:
- http://blog.mozilla.com/addons/2010/07/21/compatibility-for-firefox-4-time-to-get-started/ 
- http://groups.google.com/group/mozilla.dev.platform/browse_thread/thread/3279e68d8966da36

(2) To work around this you need to whitelist your iNotes domain(s) using: https://addons.mozilla.org/firefox/addon/remote-xul-manager/ This addon also includes a generator tool that creates an extension installer with a predefined whitelist, to aid people installing to multiple machines. See comment 12, comment 14 above and also http://www-10.lotus.com/ldd/nd85forum.nsf/7756aedc25e6d81285256324005ac76c/70917e98d832a1be8525785d003a64c4?OpenDocument for advice on what to whitelist. 

(3) Long term IBM/Lotus need to:
- Create proper documentation for this on their support site.
- Switch away from XUL given that bug 546857 _implies_ that XUL support will be dropped completely in the future (turning off by default was for transitioning only, from what I could tell after skim reading 250+ comments).

If users of iNotes can reply to the support thread open on the Lotus support site, it may help expedite a solution (or at least better documentation/an FAQ on their side):
http://www-10.lotus.com/ldd/nd85forum.nsf/5f27803bba85d8e285256bf10054620d/56ec114bc7c5c7218525785c004591c0?OpenDocument
Assignee: nobody → english-us
Status: RESOLVED → REOPENED
Component: XUL → English US
OS: Windows XP → All
Product: Core → Tech Evangelism
QA Contact: xptoolkit.widgets → english-us
Hardware: x86 → All
Resolution: WONTFIX → ---
Summary: Uncaught exception when opening Lotus iNotes 8.5.2 in full mode → Lotus iNotes 8.5 webmail does not work after updating to Firefox 4, now that support for remote XUL is turned off by default
Whiteboard: [See comment 15 for reason and workaround]
Version: Trunk → unspecified
Apparently iNotes used to be known as Domino Web Access, adding to title to try and prevent yet more dupes.

Is this issue worth adding to Fx4 relnotes?
Status: REOPENED → NEW
Summary: Lotus iNotes 8.5 webmail does not work after updating to Firefox 4, now that support for remote XUL is turned off by default → Lotus iNotes 8.5 / Domino Web Access do not work after updating to Firefox 4; now that support for remote XUL is turned off by default
Duplicate of this bug: 642330
Duplicate of this bug: 644111
Duplicate of this bug: 644039
ccing Christian for the relnote question...  Let me know if I have the wrong guy!
Keywords: relnote

Comment 21

6 years ago
See also bug 448599 and bug 639411. Might it be worth opening a TE tracker on Lotus Domino Web Access problems?
Duplicate of this bug: 636089

Comment 23

6 years ago
I'll add it...though not many people look at the known issues so it likely won't help. Also adding Cww so that support is aware.

Comment 24

6 years ago
(In reply to comment #16)
> Apparently iNotes used to be known as Domino Web Access, adding to title to try
> and prevent yet more dupes.
> 
> Is this issue worth adding to Fx4 relnotes?

It is also known by its acronym 'DWA' up to Lotus Domino/Notes release 7.x.

Comment 25

6 years ago
(In reply to comment #23)
> I'll add it...though not many people look at the known issues so it likely
> won't help. Also adding Cww so that support is aware.

Poor implementation by a sysadmin/IT mManager if they don't look at the "Known Issues" when deploying a new browser that is to access a critical system such as email... IMHO.
Summary: Lotus iNotes 8.5 / Domino Web Access do not work after updating to Firefox 4; now that support for remote XUL is turned off by default → Lotus iNotes 8.5 / Domino Web Access (DWA) do not work after updating to Firefox 4; now that support for remote XUL is turned off by default

Comment 26

6 years ago
Confirmation from IBM that this issue will be fixed in Lotus iNotes 8.5.2 FP3:

https://www-304.ibm.com/support/docview.wss?mynp=OCSSULMR&mync=E&uid=swg21473999&myns=swglotus

They also recommend the "Remote XUL Manager" download.
Whiteboard: [See comment 15 for reason and workaround] → [See comment 15 and comment 26]
Summary: Lotus iNotes 8.5 / Domino Web Access (DWA) do not work after updating to Firefox 4; now that support for remote XUL is turned off by default → Lotus iNotes 8.5.2 / Domino Web Access (DWA) do not work after updating to Firefox 4; now that support for remote XUL is turned off by default

Comment 27

6 years ago
Also one another technote has been issued about Firerfox 4 support in Lotus iNotes.

https://www-304.ibm.com/support/docview.wss?uid=swg21474006

We are planning to remove XUL dependency in future releases as well.
Duplicate of this bug: 647793
Duplicate of this bug: 643757

Updated

4 years ago
Duplicate of this bug: 628264

Updated

4 years ago
Duplicate of this bug: 654367
Thanks everyone. Following Comment #27
Assignee: english-us → nobody
Status: NEW → RESOLVED
Last Resolved: 6 years ago3 years ago
Component: English US → Desktop
Resolution: --- → FIXED
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