Closed Bug 650166 Opened 14 years ago Closed 13 years ago

FF repeatedly crashes on startup without error or dialog, even in safe-mode [@ CSMP_PVFUNCS::CreateWorkerThreads(int, unsigned long) ]

Categories

(Core :: Graphics, defect)

Product:
Core
Component:
Graphics
Version:
2.0 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 669024

People

(Reporter: drose25, Unassigned)

Details

(Keywords: crash, Whiteboard: [tbird crash])

Crash Data

User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0 Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0 This problem starting occurring for me in the FF4 beta. Firefox will crash within 5-10 seconds of initial loading, with no warning, error, or dialogue. The Crash Reporter has only popped up once in about 100 or so crashes (enabling this bug report, fortunately). Firefox will crash even if started in Safe Mode. Eventually, after somewhere from 3-10+ startup attempts, Firefox will load and will work normally until closed and restarted, where the process starts all over again. I have completely uninstalled Firefox, deleted all profile directories, manually removed any Firefox or plugin related entries from the registry, etc. and then re-installed from scratch, but the problem still persists. Judging by the comments that appear on my crash report, this problem is not unique to my system, but may not be widespread either. Reproducible: Always Steps to Reproduce: 1. Load Firefox 2. Wait 5-10 seconds 3. Watch Firefox disappear with no error, warning, or dialogue box of any sort Actual Results: Firefox will crash repeatedly until eventually (after 5-10 tries) it loads and works normally. Expected Results: Loaded and worked normally the first time. I have disabled all themes, plugins, etc. and this problem still occurs.
Please post the crash ID from about:crashes https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
Crash ID: bp-25633ab0-b820-4079-9596-035f12110414 Also, another user with this error reported that quickly switching any page other than the default home page before Firefox died would prevent the problem. This can be difficult to do since you generally only have a second or two before the entire application disappears, but in testing this with a site button on the bookmark bar, it seems to be accurate. Don't know if that helps narrow down the problem any. Thanks!
This seems to be a crash in teh windows directx but that shouldn't happen in the Firefox safemode. Can you try to upgrade your graphic card driver ? 0 d3d9.dll CSMP_PVFUNCS::CreateWorkerThreads 1 d3d9.dll x3DContextCreate 2 d3d9.dll CD3DHal::InitDevice 3 d3d9.dll CD3DBase::Init 4 d3d9.dll CEnum::CreateDevice 5 xul.dll mozilla::layers::DeviceManagerD3D9::Init gfx/layers/d3d9/DeviceManagerD3D9.cpp:323 6 xul.dll mozilla::layers::LayerManagerD3D9::Initialize 7 xul.dll nsWindow::GetLayerManager widget/src/windows/nsWindow.cpp:3458 8 xul.dll nsWindow::AllowD3D9WithReinitializeCallback 9 user32.dll EnumThreadWindows 10 xul.dll nsWindow::StartAllowingD3D9 widget/src/windows/nsWindow.cpp:8101 11 xul.dll StartAllowingD3D9 widget/src/windows/nsToolkit.cpp:77 12 xul.dll nsTimerImpl::Fire xpcom/threads/nsTimerImpl.cpp:425 13 xul.dll nsTimerEvent::Run
Component: General → Graphics
Product: Firefox → Core
QA Contact: general → thebes
Summary: FF repeatedly crashes on startup without error or dialog, even in safe-mode → FF repeatedly crashes on startup without error or dialog, even in safe-mode [@ CSMP_PVFUNCS::CreateWorkerThreads(int, unsigned long) ]
Version: unspecified → 2.0 Branch
Thanks for the suggestion -- I love Firefox and greatly appreciate you and everyone else who's worked hard to make it the browser that it is. Unfortunately, updating my graphics driver did not resolve the problem. More on that, and some new information, below: 1. This bug no longer occurs when Firefox is started in safemode, for me at least. I don't know when this changed since I have not tried loading in safemode since I first tried resolving the problem back around ~beta 8ish. 2. Rapidly changing the page from the home page before Firefox dies does not help, at least not consistently. Further experimenting has yielded several crashes despite performing this step in time. 3. This issue did not occur in Firefox 3 on the same system. I don't remember the exact version, but it was up to date at least as early as mid-February. This issue did not occur in the first Firefox 4 beta I downloaded (maybe 5-6, I'm sorry I don't remember exactly), but it did get introduced with an update very shortly thereafter. 4. I upgraded my graphics driver to the latest available nVidia version, which was 270.51 (beta). My previous driver was 267.24 (beta) installed 3/9/11. I have searched the nVidia forums and do not see any issues with their drivers and Firefox that are similar to the one at hand here. (There are a few with Youtube/flash videos and 3d). I have had no issues with the nVidia driver and any other program, but if you think the problem is related to the video drivers, I can try a complete removal of the beta drivers and replace them with the latest stable/recommended release (266.58). It may be a bit of an undertaking, though, not sure how well nVidia drivers downgrade. Thanks again for your help and suggestions!
UPDATE: My evening plans fell through so I went ahead and tried downgrading the video driver to the latest stable/recommended release. This did not resolve the problem, but it does appear to be noticeably less frequent than before. It now only crashes 2-3 times before it will load and stay up successfully. My system was reporting DX 9.0c, which is supposedly the latest version of DX, but I went ahead and ran the MS DX webinstaller, which downloaded and installed some new stuff. Version number is still reported as 9.0c, however. I did not see any noticeable difference in crash frequency after this step. (All Windows Update updates were already installed). I've reviewed all processes in the task manager and my startup profiles and disabled or removed any other application or utility that was graphics-related. Again, I did not see any noticeable difference from this either.
>This bug no longer occurs when Firefox is started in safemode In that case disable the hardware acceleration in tools/options/advanced/general. That should stop the crashes.
Yay -- it worked! Thank you so much for your help!
Dale, can you paste the Graphics section of your about:support into this bug?
Crash Signature: [@ CSMP_PVFUNCS::CreateWorkerThreads(int, unsigned long) ]
I am having this problem as well with FF 5.0 I have had to disable all most all plugins and addons to get FF to open and not crash.
I forgot to include my bug report ID. So here it is; 0c428356-8b19-4a2b-bb2d-3905a2110620
robert: Please copy/paste the graphic section from about support here.
Adapter DescriptionNVIDIA GeForce GTX 295 Vendor ID10de Device ID05e0 Adapter RAMUnknown Adapter Driversnv4_disp Driver Version6.14.12.7533 Driver Date5-20-2011 Direct2D Enabledfalse DirectWrite Enabledfalse (0.0.0.0, font cache n/a) WebGL RendererGoogle Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.611) GPU Accelerated Windows1/1 Direct3D 9
I also checked my settings for my video cards and they are set to full hardware acceleration. I am running 2 nVidia GTX 295s with each core running separately.
You will also notice from the graphic section post that I am running the most recent and stable video driver that is 275.33.
I have tried all the various things listed above some worked for a while but I am back to square one, and at this point I sometimes have to use the other browser(IE) to get online. So things are getting worse. I never had this problem till I upgraded to FF5.
I thought I had the problem resolved, but it is back. I just updated my drivers and it is now doing the same thing again. I click on the browser icon to open it and it will open for about 1 - 2 seconds then crashes this will happen between 10 and 20 times before it will stay open.
Can you get/name a CrashID against Firefox 6 and repost your Graphics Section?
Here is the information from Troubleshooting Information: Application Basics Name Firefox Version 6.0 User Agent Mozilla/5.0 (Windows NT 5.1; rv:6.0) Gecko/20100101 Firefox/6.0 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Supermode for utopia.lv 2.6 true {51a291a4-e036-40f4-924c-b0c888fca6e8} Adblock Plus 1.3.9 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} avast! WebRep 6.0.1203 false wrc@avast.com Awesome screenshot: Capture and Annotate 2.3.2 false jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack InvisibleHand 3.2.3 false canitbecheaper@trafficbroker.co.uk Java Console 6.0.20 false {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} Java Console 6.0.27 false {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} Java Quick Starter 1.0 false jqs@sun.com Menu Icons Plus 2.1 false menuiconsplus@codedawn.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} Personas Interactive 1.2.1 false btpersonas@brandthunder.com RealPlayer Browser Record Plugin 14.0.3 false {ABDE892B-13A8-4d1b-88E6-365A6E755758} Test Pilot 1.1.3 false testpilot@labs.mozilla.com Theme Font & Size Changer 1.9 false {f69e22c7-bc50-414a-9269-0f5c344cd94c} Toolbar Buttons 1.0 false {03B08592-E5B4-45ff-A0BE-C1D975458688} Modified Preferences Name Value browser.places.smartBookmarksVersion 2 browser.startup.homepage http://astrafamily.com/index.php|http://www.primegrid.com/home.php|http://boinc.thesonntags.com/collatz/home.php|http://… browser.startup.homepage_override.buildID 20110811165603 browser.startup.homepage_override.mstone rv:6.0 browser.tabs.warnOnClose false extensions.lastAppVersion 6.0 keyword.URL http://www.startnow.com/s/?src=addrbar&provider=Bing&provider_code=Z065&partner_id=287&product_id=463&affiliate_id=&chan… network.cookie.prefsMigrated true places.database.lastMaintenance 1314287941 places.history.expiration.transient_current_max_pages 64398 print.print_printer HP DeskJet 720C print.printer_HP_DeskJet_720C.print_bgcolor false print.printer_HP_DeskJet_720C.print_bgimages false print.printer_HP_DeskJet_720C.print_command print.printer_HP_DeskJet_720C.print_downloadfonts false print.printer_HP_DeskJet_720C.print_edge_bottom 0 print.printer_HP_DeskJet_720C.print_edge_left 0 print.printer_HP_DeskJet_720C.print_edge_right 0 print.printer_HP_DeskJet_720C.print_edge_top 0 print.printer_HP_DeskJet_720C.print_evenpages true print.printer_HP_DeskJet_720C.print_footercenter print.printer_HP_DeskJet_720C.print_footerleft print.printer_HP_DeskJet_720C.print_footerright print.printer_HP_DeskJet_720C.print_headercenter print.printer_HP_DeskJet_720C.print_headerleft &T print.printer_HP_DeskJet_720C.print_headerright print.printer_HP_DeskJet_720C.print_in_color true print.printer_HP_DeskJet_720C.print_margin_bottom 0.300000011920929 print.printer_HP_DeskJet_720C.print_margin_left 0.300000011920929 print.printer_HP_DeskJet_720C.print_margin_right 0.5 print.printer_HP_DeskJet_720C.print_margin_top 0.300000011920929 print.printer_HP_DeskJet_720C.print_oddpages true print.printer_HP_DeskJet_720C.print_orientation 0 print.printer_HP_DeskJet_720C.print_page_delay 50 print.printer_HP_DeskJet_720C.print_paper_data 1 print.printer_HP_DeskJet_720C.print_paper_height 11.00 print.printer_HP_DeskJet_720C.print_paper_size_type 0 print.printer_HP_DeskJet_720C.print_paper_size_unit 0 print.printer_HP_DeskJet_720C.print_paper_width 8.50 print.printer_HP_DeskJet_720C.print_reversed false print.printer_HP_DeskJet_720C.print_scaling 0.90 print.printer_HP_DeskJet_720C.print_shrink_to_fit false print.printer_HP_DeskJet_720C.print_to_file false print.printer_HP_DeskJet_720C.print_unwriteable_margin_bottom 0 print.printer_HP_DeskJet_720C.print_unwriteable_margin_left 0 print.printer_HP_DeskJet_720C.print_unwriteable_margin_right 0 print.printer_HP_DeskJet_720C.print_unwriteable_margin_top 0 privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 4 security.warn_viewing_mixed false Graphics Adapter Description NVIDIA GeForce GTX 295 Vendor ID 10de Device ID 05e0 Adapter RAM Unknown Adapter Drivers nv4_disp Driver Version 6.14.12.8026 Driver Date 8-3-2011 WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows 1/1 Direct3D 9
I hope this helps.
I tried to edit my comment #18 but you have no edit button on this I was going to take out all the info about my printer as it has no bearing on this problem.
The crash is inside the windows directx dll The safemode should help as it disables hardware acceleration and you can disable the hwa in the Firefox options and there is not much we can do
also for Thunderbird. eg. bp-3793441f-7d4f-43a7-82d6-855152110821 v8.0a
Whiteboard: [tbird crash]
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → DUPLICATE
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