669024 - Startup crash in CSMP_PVFUNCS::CreateWorkerThreads with AMD Phenom II X6

Reporter

Description

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14 years ago

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0 Build ID: 20110614174314 Steps to reproduce: Hello, sorry for my english, i very bad speak english. After i buy new cpu Phenom II x6 1090t firefox starting crash or frozen after startup (1-3 sec) almost always closed without any errors or crash report. I have windows xp sp3 x86 and firefox 5.0, i tried download latest beta version, but still don't help. Also i tried disable all plugins and addons - still nothing. Also when i disable 2 cores in bios (and have 4 or less cores) - no crashes, all work ok. Or when i set in windows Task Manager use 4 cores for firefox.exe process - then also all ok. Sorry that so little information, but no crash report did not create... I can give more information if needed, only say what and how. Actual results: Firefox closing or frozen. Expected results: Probably have phenom II x6 1090t + windows xp sp3 x86. Idk.

AlexALX

Reporter

Updated

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14 years ago

OS: Other → Windows XP

Hardware: All → x86

AlexALX

Reporter

Comment 1

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14 years ago

I forgot say - i also tried remove Documents and Settings\user_name\Application Data\Mozilla - do not help. Now i test in windows 7, and all work fine, so this problem only on windows xp.

Kyle Huey (Exited; not receiving bugmail, old account, do not use)

Comment 2

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14 years ago

Can you get a stacktrace? https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

AlexALX

Reporter

Comment 3

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14 years ago

Attached file log — Details

Hope i do all right.

Kyle Huey (Exited; not receiving bugmail, old account, do not use)

Updated

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14 years ago

Component: General → Graphics

Product: Firefox → Core

QA Contact: general → thebes

AlexALX

Reporter

Comment 4

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14 years ago

Hey? Any way to fix this? It's boring always set in windows xp Task Manager use 4 cores for firefox.exe process...

AlexALX

Reporter

Comment 5

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14 years ago

After update to firefox 6 beta this bug still here, after downgrade to firefox 4 this bug also here... But i find solution - run firefox in compatibility mode with windows 2000, then it don't crash, but use old style for menus/checkbox etc. I want normal fix! =( This will be fixed someday?

Benoit Jacob [:bjacob] (mostly away)

Comment 6

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14 years ago

If you go to about:config and set layers.acceleration.disabled=true, it should fix your crash, right?

AlexALX

Reporter

Comment 7

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14 years ago

oh yes, thanks, now no crash with this option! So what problem with this option?

Benoit Jacob [:bjacob] (mostly away)

Comment 8

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14 years ago

From your WinDbg trace: 0012cbe8 7c90df5a ntdll!KiFastSystemCallRet 0012cbec 7c8025db ntdll!NtWaitForSingleObject+0xc 0012cc50 7c802542 kernel32!WaitForSingleObjectEx+0xa8 0012cc64 4fe844c9 kernel32!WaitForSingleObject+0x12 0012cc78 4fe8458c d3d9!stWorkerThread::CreateThread+0x79 0012cc90 4fe7dae2 d3d9!CSMP_PVFUNCS::CreateWorkerThreads+0x5c 0012ccd0 4fdf2112 d3d9!x3DContextCreate+0x92 0012ce28 4fdf6d41 d3d9!CD3DHal::InitDevice+0x392 0012ce58 4fdf1a80 d3d9!CD3DBase::Init+0x31 0012cefc 106abbd3 d3d9!CEnum::CreateDevice+0x410 0012da58 10476e67 xul!mozilla::layers::DeviceManagerD3D9::Init(void)+0x28a [e:\builds\moz2_slave\rel-rel-w32-bld\build\gfx\layers\d3d9\devicemanagerd3d9.cpp @ 325] This suggests that during D3D initialization, we hit some kind of race condition in D3D9. That would explain why you only hit it with 6 cores. Not much we can do about that. The preference that I showed you how to disable, allows to completely avoid doing that, that's why it "fixes" the problem for you. In general, this problem seems very specific to your CPU so the only thing we could maybe do is detect your CPU and disable this feature on it, maybe on Windows XP only. I'd wait until more people complain before doing this. I think that 6-core Phenom + WinXP is a rather unusual combination of new hardware with old software.

Benoit Jacob [:bjacob] (mostly away)

Updated

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14 years ago

Status: UNCONFIRMED → RESOLVED

Closed: 14 years ago

Resolution: --- → WONTFIX

andreas.bauer@gmx.at

Comment 9

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13 years ago

Same problem with my AMD Phenom X6 also running XP. Thunderbird is also affected the same way. Windows and all other programs work fine. Disabling 2 cores in BIOS helps.

david6040

Comment 10

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13 years ago

Exact same problem on AMD Phenom II X6 with XP SP3. Status resolved won't fix is not what I like to see. Please fix.

Kelsey Gilbert [:jgilbert]

Comment 11

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13 years ago

If this is crashing people, and is fixed by disabling accel-layers, shouldn't we blacklist accel-layers on such systems?

Status: RESOLVED → REOPENED

Ever confirmed: true

Resolution: WONTFIX → ---

Benoit Jacob [:bjacob] (mostly away)

Comment 12

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13 years ago

Indeed, there's a clear trend here. 3 people already, all on phenom II x6. yes, must do!

Benoit Jacob [:bjacob] (mostly away)

Comment 13

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13 years ago

Can anyone who can reproduce please go to about:crashes and post a crash link?

david6040

Comment 14

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13 years ago

I can reproduce the crash, but don't know how to make about:crashes contribute. With the default home page, Firefox crashes after five seconds every time. If within the five seconds I can key in a URL, it mostly will go to the new URL, and only sometimes crashes trying to hit the new URL. If it stays running, it stays running, and does not crash again. I have left it up two days this way. If I set a different home page, it has not crashed on start up for several attempts. If I go to about:crashes, there are none. If I make about:crashes the home page, it hasn't crashed in several attempts. I don't think much of the idea to disable a layer "such systems". If the layer is a good useful layer, it shouldn't crash should it.

Benoit Jacob [:bjacob] (mostly away)

Comment 15

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13 years ago

david: please launch Firefox from the command line with the -safe-mode option, and directly on the about:crashes page. Like this: firefox -safe-mode about:crashes

Benoit Jacob [:bjacob] (mostly away)

Comment 16

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13 years ago

Attached file crash reports on Phenom II x6, Windows XP, on 2012-05-05 — Details

Obtained as follows: $ wget https://crash-analysis.mozilla.com/crash_analysis/20120505/20120505-pub-crashdata.csv.gz --no-check-certificate $ gzip -cd 20120505-pub-crashdata.csv.gz | grep AuthenticAMD\ family\ 16\ model\ 10 | grep Windows.NT.5.1 > crashes-phenom-II-x6-WinXP Assumption here is that PhenomII x6 == AuthenticAMD\ family\ 16\ model\ 10

Benoit Jacob [:bjacob] (mostly away)

Comment 17

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13 years ago

Benoit Jacob [:bjacob] (mostly away)

Comment 18

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13 years ago

Benoit Jacob [:bjacob] (mostly away)

Comment 19

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13 years ago

Bas: The crashes are occurring under AllowD3D9WithReinitializeCallback. Is this something that's called when a problem occurred and we're trying to reinitialize D3D9 layers? What do you prefer among these options: 1) blacklist d3d9 layers on phenom II x6 on winxp? 2) don't AllowD3D9WithReinitializeCallback on phenom II x6 on winxp? Assuming I got it right above.

david6040

Comment 20

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13 years ago

I reset the home page to default. Crash repeats. Then Run firefox -safe-mode about:crashes . Program stays running on a few tries.

david6040

Comment 21

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13 years ago

What is the root cause?

david6040

Comment 22

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13 years ago

Crash continues to be repeatable, but a few more details. Instead of keying in a URL, I key into the Firefox search bar, click Search. Nothing happens. Then click the Firefox link to new features or choose from thousands of add ons. Those work! Repeats.

david6040

Comment 23

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13 years ago

Even when Firefox appears to be running, the Firefox search does not run.

david6040

Comment 24

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13 years ago

Close Firefox. Repeat crash sequence a few times. Try restore previous session. Get that link working. Then try Yahoo mail. Yahoo treats me as a new user instead of knowing my ID and going directly to the mail.

Bas Schouten (:bas.schouten)

Comment 25

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13 years ago

(In reply to Benoit Jacob [:bjacob] from comment #19) > Bas: The crashes are occurring under AllowD3D9WithReinitializeCallback. Is > this something that's called when a problem occurred and we're trying to > reinitialize D3D9 layers? > > What do you prefer among these options: > 1) blacklist d3d9 layers on phenom II x6 on winxp? > 2) don't AllowD3D9WithReinitializeCallback on phenom II x6 on winxp? > Assuming I got it right above. Is there any correlation with driver versions? And how old is that driver version? Think we can get QA to get a Phenom II x6 and try to reproduce this?

Benoit Jacob [:bjacob] (mostly away)

Comment 26

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13 years ago

Crash on ATI card: https://crash-stats.mozilla.com/report/index/828edbbb-f8c0-48da-a7e5-51a132120505 Crash on NVIDIA card: https://crash-stats.mozilla.com/report/index/61dbd089-b58e-4cc3-8f0e-ef2102120505 So, no hope to trace this to particular driver versions.

Bas Schouten (:bas.schouten)

Comment 27

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13 years ago

So are we looking at a CPU/chipset bug? Very odd.

Benoit Jacob [:bjacob] (mostly away)

Comment 28

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13 years ago

Maybe? No clue really, just want to get rid of this crasher.

david6040

Comment 29

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13 years ago

At last, a documented crash: http://crash-stats.mozilla.com/report/index/bp-6e86c747-fd1e-4b73-ad13-03f762120510 The earlier theory that giving Firefox a home page prevented the crash has proved false. After a dozen or more starts over a few days, the crash in six seconds returned even with pre-set home pages. Once it returned it became persistent. I now have to click something on the home page to keep it running. This is not a reliable work around. Some times it crashes at six seconds no matter what I tried to do to keep it interested in running. The above crash appeared on one of these attempts to keep it running. This is the only documented crash to have happened. it has not repeated in the past two days.

Benoit Jacob [:bjacob] (mostly away)

Comment 32

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13 years ago

Three duplicate bugs already, we should really prioritize this. The only nontrivial part is how to detect AuthenticAMD family 16 model 10 but since breakpad knows that info already, it should be just a matter of checking how it does.

Vladimir Vukicevic [:vlad] [:vladv] (needinfo me, slow to respond)

Comment 33

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13 years ago

That all comes from the CPUID instruction; we should already be calling it in the SSE detection code, so just maybe need to expose some more booleans.

david6040

Comment 34

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13 years ago

http://crash-stats.mozilla.com/report/index/bp-64e3d56c-9934-4a19-bdc7-7961a2120512

Scoobidiver (away)

Updated

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13 years ago

Severity: normal → critical

Crash Signature: [@ CSMP_PVFUNCS::CreateWorkerThreads(int, unsigned long)]

Keywords: crash

Whiteboard: [startupcrash]

Scoobidiver (away)

Updated

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12 years ago

Summary: phenom II x6 crash after startup → [WinXP] phenom II x6 crash after startup

Version: 5 Branch → Trunk

atomant

Comment 35

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12 years ago

Hi all, I've had this problem for awhile on other programs and recently upgraded to FF10.0.12esr from ff3.6.28 and started having this issue. FF3.6.28 was so great !! Anyway.. After investigating this issue with FF10.0.12, I think I've run across a fix by MS and am about to test it and thought I'd pass along the hotfix link to those that might want to try it as well. My temp workaround has been to bring up task manager and turn off the excess cores by right clicking on the explorer process and using set affinity and then clicking off the excess cores down to only 4 cores. You could do this specifically to other programs having issues but since FF crashes right out, I had to pick on explorer.exe The link to the support text about the issue. Please read this first before applying the hotfix. http://support.microsoft.com/kb/953028 Hope this helps someone. I'll comment back if the MS fix works and doesn't mess up anything else. KB Article Number(s): 953028 Language: English Platform: i386 Location: (http://hotfixv4.microsoft.com/Windows%20XP/sp4/Fix233366/2600/free/348502_ENU_i386_zip.exe) NOTE Make sure that you include all the text between "(" and ")" when you visit this hotfix location.

Scoobidiver (away)

Comment 36

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12 years ago

Note that FF 10.0.12esr has known vulnerabilities. The latest ESR version is 17.0.5esr. See https://www.mozilla.org/security/known-vulnerabilities/firefoxESR.html

atomant

Comment 37

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12 years ago

Thanks, well aware of vulnerabilities, but with all the firefox crashes( even with latest releases) and investigating this issue, needed a known very stable release that worked with Intel Cpu to compare with amd/intel multi core cpus. Not just a firefox issue, other programs are affected as well. You have a computer that is running Windows Server 2003 or Windows XP. The computer has more than four cores or more than four logical processors installed. An application calls functions in the D3d9.dll library for DirectX 3D support.

Wayne Mery (:wsmwk)

Comment 38

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11 years ago

Andreas in 2013 bp-9b17446d-68c5-49ca-a898-0dac52130514 firefox 20. crashes still continue bp-d2d1a0ce-0034-4fc0-afbd-74c352140319 FF 27 bp-72fc8d8e-4fe2-4a96-a1d6-0eea22140311 FF 28.

BMO Automation

Updated

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10 years ago

Crash Signature: [@ CSMP_PVFUNCS::CreateWorkerThreads(int, unsigned long)] → [@ CSMP_PVFUNCS::CreateWorkerThreads(int, unsigned long)] [@ CSMP_PVFUNCS::CreateWorkerThreads]

u279076

Comment 39

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9 years ago

This continues to be an issue for a handful of users with AMD Phenom II X6 processors on Windows XP. There have 20 crashes reported against Firefox 45 since it was released.

Summary: [WinXP] phenom II x6 crash after startup → Startup crash in CSMP_PVFUNCS::CreateWorkerThreads with AMD Phenom II X6

Desigan Chinniah [:cyberdees] [:dees] [London - GMT]

Updated

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9 years ago

platform-rel: --- → ?

Whiteboard: [startupcrash] → [startupcrash][platform-rel-AMD]

Desigan Chinniah [:cyberdees] [:dees] [London - GMT]

Updated

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8 years ago

platform-rel: ? → ---

BugBot [:suhaib / :marco/ :calixte]

Comment 40

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6 years ago

Closing because no crashes reported for 12 weeks.

Status: REOPENED → RESOLVED

Closed: 14 years ago → 6 years ago

Resolution: --- → WONTFIX

BugBot [:suhaib / :marco/ :calixte]

Comment 41

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6 years ago

Closing because no crashes reported for 12 weeks.

log 14 years ago AlexALX 22.11 KB, text/plain		Details
crash reports on Phenom II x6, Windows XP, on 2012-05-05 13 years ago Benoit Jacob [:bjacob] (mostly away) 51.51 KB, text/plain		Details