658337 - Add link to more info about key user issues to the What's New Page

Status: VERIFIED FIXED

(www.mozilla.org :: General, defect)

Description

[Laura Mesa [:lmesa] [:lvmesa]]

Attachment: WN page with link location options

We'd like to add a line of text and link to a SUMO article for people who are having some trouble with 6 most asked user issues in Fx 4 to give people a place to go to learn more about them. Example issues include finding info about session restore, lost tabs, the status bar. 

We want to place that link on the page in one or two of the red boxes in the attachment, although open to other options as well. 

The copy for the link can be figured out in the copy bug I'm going to file shortly.

Comment 1

[Laura Mesa [:lmesa] [:lvmesa]]

Copy is "Need help? Get answers to the 6 most common questions about Firefox 4 here."

Comment 2

[Verdi [:verdi] Best to slack me]

Can we take out the number six from the sentence? I'm not sure exactly how many "questions" there will be answers to. There are different questions for different platforms and the number of questions can change depending on how issues are grouped.

Comment 3

[Laura Mesa [:lmesa] [:lvmesa]]

Verdi--that's fine. 

Lets go with "Need help? Get answers to the most common questions about Firefox 4 here."

Comment 4

[Laura Mesa [:lmesa] [:lvmesa]]

Final copy:

"Can't find your last tab session? Get answers to the most common questions here."

Comment 5

[Steven Garrity [:sgarrity]]

Do we have the URL for this yet?

Comment 6

[Laura Mesa [:lmesa] [:lvmesa]]

Can we add it to the current page and keep it there for a few cycles? 4.0.1 being the current page?

Comment 7

[[:Cww]]

http://support.mozilla.com/kb/moving-newest-firefox is the likely URL.  We're still finalizing the page and will probably have it ready by the end of the day tomorrow.

Comment 8

[Verdi [:verdi] Best to slack me]

Sorry we retitled the article so it has a different url now: http://support.mozilla.com/kb/common-questions-after-updating-firefox 

I'm just finishing up the last details, should be live soon.

Comment 9

[Verdi [:verdi] Best to slack me]

The article is live now.

Comment 10

[Steven Garrity [:sgarrity]]

Done in trunk in r89585 (and part of it was committed with r89442 by accident).

Merged to stage in r89586.

Comment 11

[raymond [:retornam] (inactive)]

qa-verified-stage http://www.stage.mozilla.com/en-US/firefox/4.0.1/whatsnew/

Comment 12

[Anthony Ricaud (:rik)]

Pushed to production with r90074.

Comment 13

[raymond [:retornam] (inactive)]

verified fixed http://www.mozilla.com/en-US/firefox/4.0.1/whatsnew/