658338 - Write copy for link to go on WN page for people looking for more information on key user issues.

Status: RESOLVED FIXED

(Marketing :: Copy, task)

Description

[Laura Mesa [:lmesa] [:lvmesa]]

Attachment: WN page with link location options

We'd like to add a line of text and link to a SUMO article for people who are having some trouble with 6 most asked user issues in Fx 4 to give people a place to go to learn more about them. Example issues include finding info about session restore, lost tabs, the status bar. 

It needs to be short, something like this:

"Having trouble finding your last tab session? Can't find the status bar? Click here to find the answers to some of our most common questions."  Probably needs to be shorter.

We want to place that link on the page in one or two of the red boxes in the attachment, although open to other options as well.

Comment 1

[Matej Novak [:matej]]

A few shorter versions of the above. Let me know if you'd like some that go into more detail.


Can't find your last tab session or status bar? Get answers to the most common questions here.

Lost tabs or status bar? Get help with the 6 most common issues in Firefox 4.

Need help? Get answers to the 6 most common questions about Firefox 4 here.

Need help with Firefox 4? Get answers to the 6 most common questions here.

Comment 2

[Tara (musingt)]

I like these two:

* Need help? Get answers to the 6 most common questions about Firefox 4 here.

* Can't find your last tab session or status bar? Get answers to the most common questions here.


I vote for the first one.  Short and to the point.

Comment 3

[Laura Mesa [:lmesa] [:lvmesa]]

Agreed--sold!

Comment 4

[Verdi [:verdi] Best to slack me]

(In reply to comment #2)
> I like these two:
> 
> * Need help? Get answers to the 6 most common questions about Firefox 4 here.
> 
> * Can't find your last tab session or status bar? Get answers to the most
> common questions here.
> 
> 
> I vote for the first one.  Short and to the point.

How about "Need help? Get answers to the most common questions about Firefox 4 here."

I'm not sure exactly how many "questions" there will be answers to. There are different questions for different platforms and the number of questions can change depending on how issues are grouped.

Comment 5

[Tara (musingt)]

That works, or even shorter:

"Need Help? Get answers to the most common questions about Firefox 4 here."

I think we're good here though.  onward!

Comment 6

[[:Cww]]

Ugh, sorry to rehash, but one reason we're doing this is specifically address users who have trouble with missing tabs.  I kinda want to call it out so that people don't miss it and we don't accomplish the goal of catching users who think that Firefox isn't saving tabs.

Comment 7

[Tara (musingt)]

Ok.  But we already have another version that includes tabs specifically.  I thought both that Matej did were good.  But given the limited space, I thought that something shorter would work best. You can chose from either of those.  

This might be a silly question but if someone has just upgraded to FF4, would they immediately have lost their tabs and have problems?  In my mind, makes more sense to point them to the most common questions as an initial "get started FAQ" type thing..  but that's just me.  

Regardless, Unless we have an issue with word-count and fitting it into the WN page... I don't think we need to do more work on the copy here.

Comment 8

[Laura Mesa [:lmesa] [:lvmesa]]

Ok, I think this addresses everyone's concerns:

"Can't find your last tab? Get answers to the most common questions here."

calling this final.

Comment 9

[Laura Mesa [:lmesa] [:lvmesa]]

Sorry--

"
"Can't find your last tab session? Get answers to the most common questions here."